To better understand the evolution of the changing workplace and how different forms of communication are being used in business, Skype commissioned a survey through Incites Research, which surveyed 1,000 technology-enabled professionals in the US, including 500 business end users and 500 technology decision makers across small, medium and large size businesses.
2. Based on a Skype commissioned survey
about “The Future of Work”
• Online study of 1,000 technology-empowered workers in the US
• 500 end users
• 500 decision-makers
• Businesses ranging in size from SOHO to large enterprise,
across all industry sectors
• Survey took place from 24 November - 1 December 2010
• Research was conducted by Incites, based on a sample
provided by Research Now, one of the leading global online
business and consumer panels
3. The workplace has radically shifted
• 62% of firms have remote workers
• Of the firms that do, one third (34%) of employees work away
from the office; at client, customer or partner premises; at home
or in public spaces
• And these remote workers spend 40% of their time on average
away from the office
6. New tools are being added to the workplace
What people use in the workplace now? (Frequency, at least once a week)
100%
90%
We are seeing the more collaborative,
80%
less formal tools start to reach a
critical mass in the workplace
70%
60%
50%
40%
30%
20%
10%
0%
Email
Office
phone
Mobile
Tex>ng
(SMS)
Instant
Social
Conference
VoIP
calling
Desktop
Room-‐based
messaging
networks
calls
video
video
7. Increasingly workers are bringing
new tools into the workplace
• In two thirds of organizations, workers can bring their
own personal technology into the workplace
• 41% can bring and use their own tools independently
• 26% can bring their tools if cleared by a manager or IT
• One third of organizations require communications tools to be
determined centrally – where everyone uses the same technology
8. Increasing adoption of new tools
What people have used more this year and expect to use more in the future
45%
MORE
THIS
YEAR
MORE
IN
THE
FUTURE
40%
• E-mail and office phone usage is
35%
expected to decline in the future
30%
• Desktop video calling is expected to have
the biggest gain in usage in the future
25%
20%
15%
10%
5%
0%
Mobile
Email
Tex>ng
(SMS)
Social
Desktop
video
Instant
VoIP
calling
Conference
Office
phone
Room-‐based
networks
messaging
calls
video
9. What the data is showing us
Big movers this year Biggest jumps in future use
• Email • Desktop video
• Mobile • VoIP
• Texting (SMS) • Room-based video
• Social networks • Conference calls
10. Video is making communication more
productive, collaborative and cost-effective
Of workers who use video
• 68% experience richer and more productive communication with
colleagues, clients and suppliers
• 65% collaborate better
• 62% save time
• 56% save money
• 69% want video to be available on a range of devices and locations
not just fixed systems
11. Video can also make work more human and
help us balance our personal lives
Of workers who use video
• 41% experience richer relationships with colleagues, clients and
suppliers
• 60% agree video calling needs to be available for business and
personal calls
• 70% would like to do video calls with family members when travelling