Ignite to support the cause of traditional service management, represented by ITIL.

1. Traditional Service Management
vs.
Dev-Ops
The Great Debate II
TRADITIONAL SERVICE MANAGEMENT
Simon Dorst, Kinetic IT
& Daniel Maddock, BankWest

2. 12 November 2013
itSMF-A WA Branch
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3. ITIL
 Ancient empire
 Rituals
 Ruling order
 Powerful
 Democratic
 Brings balance to the force
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4. AGILE
 New boys around
 Trying to usurp power
 Using dark arts
 Fast & Furious
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5. Agile design
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6. Agile planning
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7. Gartner hype curve
AGILE
ITIL
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8. ITIL bureaucracy
 Procedures
 Flows
 RACI matrices
 (CAB) meetings
…
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itSMF-A WA Branch
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9. Behind the theory
What
How
WHY
size risk complexity
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itSMF-A WA Branch
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10. Change Management
Objective
To ensure that standardised methods and
To ensure that standardised methods and
procedures are used for efficient and
procedures are used for efficient and prompt
prompt handling of all Changes, in order to
handling of all Changes, in order to minimise
minimise the impact of Change-related
minimise the impact of Change-related
the impact of Change-related Incidents
Incidents
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itSMF-A WA Branch
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11. Failing Fast
Emergency change
Standard change
Minor change
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12. Risk Reward balance
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13. Deliberate mistakes
Good judgment comes from
The greatest mistake you can
experience, and experience
make in life is continually
comes from bad judgment.
fearing that you'll make one.
Rita Mae Brown
A person who never made a
Elbert Hubbard
mistake never tried anything
Freedom is not worth having if
new.
it does not include the freedom
Albert Einstein
to make mistakes.
Mistaeks happen!
Mahatma Gandhi
It is the highest form of selfWe should regret our mistakes
respect to admit our errors and
and learn from them, but never
The only man who never
mistakes and make amends for
carry them forward into the
makes a mistake is the man
them.
future with us.
To err is human, to forgive,
who never
Dale Turner
L.M. Montgomery does anything.
divine.
Theodore Roosevelt
Alexander Pope
We learn from failure, not from I’ve just found
I have not failed.
success!
10.000 ways that won’t work.
Bram Stoker, Dracula
Thomas Edison
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14. Best Practice lifecycle
Strategy
12 November 2013
Design
Transition
Operation
Improvement
itSMF-A WA Branch
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15. ITIL vs. AGILE
 ITIL encompasses
AGILE
including
 Failing Fast options
 Developers
responsibilities in
Operations
 But … it also does




RiskReward decisions
Strategy
Operations
CSI
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16. Conclusion
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17. Traditional Service Management
vs.
Dev-Ops
The Great Debate II
TRADITIONAL SERVICE MANAGEMENT