Laurel Papworth's closing keynote at SAUG SAP Plenary in Melbourne Nov 2011. 3 things you don't know about Facebook (how they do ads, Facebook currency Credits and Lists) and 8 way to deal with negative criticism in online communities
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Dealing with Negative Criticism in Social Media SAP SAUG
1. Social Media Social Networks
SAUG Plenary #SAP
laurelpapworth.com
Tuesday, 8 November 2011 1
2. Social Media Social Networks
Social Media
Facebook
Managing Negative
Comments
7 Steps to Social
Media Engagement
laurelpapworth.com
Tuesday, 8 November 2011 2
3. Social Media Social Networks
Laurel Papworth
âąslides at http://slideshare.net/silkcharm
âąblog at http://laurelpapworth.com
âąemail laurel@laurelpapworth.com
âąphone +61 (0)432 684992
âąTwitter @SilkCharm
âąiTunes Social Media Business podcast
reference
laurelpapworth.com
Tuesday, 8 November 2011 3
16. Social Media Social Networks
Ignore
Flickr: Sokabs
laurelpapworth.com
Tuesday, 8 November 2011 14
17. Ararat Rural City
Council - OfïŹcial
site
https://
www.facebook.com/
groups/
238483536657/
Ignore a 15
comment discussion
on WINTV on staff
leaving July 1 2011
Tuesday, 8 November 2011 15
24. Social Media Social Networks
A former 2Clix senior employee of eight
years said in July 2008 that 2Clix
Australia's decision to liquidate was
precipitated by the negative press resulting
from its failed lawsuit against Whirlpool.
Flickr:Sokabs
laurelpapworth.com
Tuesday, 8 November 2011 20
25. Social Media Social Networks
Wired.com
laurelpapworth.com
Tuesday, 8 November 2011 21
26. Social Media Social Networks
Wired.com
laurelpapworth.com
Tuesday, 8 November 2011 21
28. Social Media Social Networks
DeïŹect
mi9.com
laurelpapworth.com
Tuesday, 8 November 2011 23
29. Social Media Social Networks
OOH!
Look!
Shiny
DeïŹect
mi9.com
laurelpapworth.com
Tuesday, 8 November 2011 23
30. Social Media Social Networks
Conversation Diary
- bury the posts
Competitions and Polls
laurelpapworth.com
Tuesday, 8 November 2011 24
31. Social Media Social Networks
Conversation Diary
- bury the posts
Competitions and Polls
laurelpapworth.com
Tuesday, 8 November 2011 24
32. Social Media Social Networks
Conversation Diary
- bury the posts
Competitions and Polls
Phone Hacking
vs Riots
laurelpapworth.com
Tuesday, 8 November 2011 24
33. Social Media Social Networks
Remove, Ban
laurelpapworth.com
Tuesday, 8 November 2011 25
34. Social Media Social Networks
Remove Posts
Ban Commenters
laurelpapworth.com
Tuesday, 8 November 2011 26
59. Social Media Social Networks
Laurel Papworth
âąslides at http://slideshare.net/silkcharm
âądelicious http://delicious.com/lpapworth/
sep2010
âąblog at http://laurelpapworth.com
âąemail laurel@laurelpapworth.com
âąphone +61 (0)432 684992
âąTwitter @SilkCharm
âąiTunes Social Media Business podcast
reference
laurelpapworth.com
Tuesday, 8 November 2011 42