1. ABOUT MYSELF:
Someone who is consistentlygrowing and takes the time to continue learning even though it’s not a directrequirement
of the job. I find that manytimes, my professional growth is based on whatI study, both directly and indirectlyrelated to
work.
 Knowledge ofProject Managementoffice.
 Worked for Time & Material and Fixed Price project.
Resolving customer queries,providing the right information aboutthe process & coordination with different
departments therebyproviding the bestservices.
Infosys BPO Ltd, Hinjewadi
Project Management Office (PMO) since 21st May 2012 till date
Technology Support Specialist
 Knowledge ofProject Managementoffice.
 Worked for Time & Material (TM) and Fixed Price project(FP).
 Role,Rate & extension of a resources changes as per Change Request(CR) from ProjectManager.
 Onboarding,off boarding and ODC access.
 Worked on Alcon (allocation,allocated on leave code and projectcode)
 Co-ordinate with Offshore, Onsite leads and Sub-con.
 Worked on reports (Daily, Weekly and Monthly).
 Worked on report like Incident, Pending and Problem tickets allocated to the respective team. (For Example Fico,
APO etc.)
 We send Emails to teams to check why the tickets are in pending status for a long period.
 We check the Service Level Agreement (SLA) as per priority.
Achievements:
Certification of Appreciation for the Month, appreciated by Project Manager.
Process Specialist
Credit Controller
 I have worked in general insurance and reinsurance specialized in commercial insurance.
 Largestinsurance company/ syndicate which deals and closelyassociate with the biggestmarketofLloyds in
London.
 Worked as a Credit controller to collect premium from brokers.
 Monthly statementsentto broker to collectpremium dues.Sending reminder emails for bad debts pending with
clientwhich has to be collectby broker.
 The broker sends the bank reconciliation which has to be checked weather we have received the bad debts or
follow again.
 I have given training to my colleagues and they were working with me.
 I used to manage mycolleagues Feed backs on One O One basis where theylacking or error done in process,
leaves,transports etc. on behalf of my team lead.
Address: OM TARA BLD, Flat No. 305, 3rd
Floor Handewadi
Chowk,Hadapsar Pune - 411028.
Contact No.: +91- 8007777933/+91-8007932333
E-Mail: shivkumar30051978@gmail.com

2. CAPITA, Pune
Senior Insurance Executive since 22nd
Sept 2008 to 4th
May 2012
 Resolving customer queries,providing the right information aboutthe process & coordination with different
departments therebyproviding the bestservices.
 Assisting Team Manager in preparing reports,volumes ofwork processed & queries resolved.
 Coordinating with cash managementteam located across various locations & scheduling the paymentto the right
account.
 Updates & query resolutions are forward to the teams to achieve turnaround time.
 Working extensively with Microsoft Excel while creating spread sheets for Collections & Accounts Receivable
processes.
 Provide training on various processes related to the team members therebycreating Excellence for processes &
knowledge.
 Coordinate with team to achieve quality, productivity standards & turnaround time.
 Feedback sections done to the entire team members for quality,productivity, metor missed turnaround time &
weather they have qualified for their Service Level Agreement.
 Excellence interpersonal skills able to communicate effectively with Co-workers atall levels.
 Error updating is done by me and timely feedback provided to the team member.
 Updating the weekly roaster for the team members. Leave updates is done byme for the team member.
Achievements:
 Certification of Recognition for Star of the Month, appreciated in Conference call by Clients
WNS Global Services Private Ltd, Pune
Senior Business Support – Purchase (Marsh UK) since 10th
April 2006 to 19th
Sept 2008
 Receive and evaluate purchase requisitions for goods /materials /equipment – identify supplier,price,payment
terms,delivery requirements,and that all applicable documents are included.
 Issue Purchase Order commitmentensuring all relevantrequirements are communicated to the supplier.
 Drive the use of preferred suppliers and use ofnegotiated catalogues
 Follow up with suppliers for acknowledgementofnew orders,delivery of pastdue items,expedite the same.
 Generates dailyreport for intercompanypart requirementand process PO’s for the same.
 Manage the logistics operations to ensure efficientand accurate delivery of shipments
 Responsibilityof timelyescalation to buyers in case,the supplier/transporter is notresponding to calls or queries.
 Responsible for cargo requestaccuracy: descriptions,valuations,Dangerous Goods notes,Controlled Goods,Tariff
Codes and Country of Origin
 Scheduling and execution of the material flow plan to supportthe production line on a daily basis.
 Woking closelywith AP for Supplier paymentreconciliation and arranging the payments
 Track delivery status of orders,expedite as required to meetproject/ service schedules.
 Assistwith warranty / returned goods activity.
 Additional initiatives driven by supplychain excellent interpersonal skills,able to communicate & collaborate
effectively with co-workers at all levels.
 Assistin invoice resolution and paymentqueries from suppliers /subcontractors,working with Accounts Payable /
Finance or Operations as required
 Preparing MIS reports to the Managementand additional initiatives driven by supplychain.
Tyco Electronics, Pune
Team Member- Admin & Purchase since 7th
July 2004 till 9th
April 2006
 To obtain Quotation, Preparing Comparative Statements, & Preparing Purchase Orders.
 Arranging Materials & Follow up for timely deliveries.
 Meeting Statutory Obligations.
 Preparing Monthly, Weekly MIS Reports to the Management
 Updating the reports in Excel sheet, preparing Pivot Table,Graphs.
 Sending Introductory Letters to the respective Customers.

3. Simran Construction, Pune
Sr. Office Assistance & Admin since 21st
Jan 2001 to 29th
Feb 2004
 Handling administration work.
 Coordination with Site Supervisor,Sales Executive.
 Attending queries ofclients & follow up for timely resolution
 Assisting to the Directors & Handling Bank Transactions.
 Preparing Meeting Agenda.
 Preparing Monthly & Weekly Reports.
 Sending Introductory Letters to respective Customers.
Venkatesh Engineering, Pune
Assistant to the Director since 10th
Oct 1999 to 20th
Jan 2001
 Meeting Statutory Obligations.
 Preparing Monthly, Weekly MIS Reports to the Management.
 Sending Introductory Letters to the respective Customers.
 Travel Booking & Hotel Bookings for all the Managers.
 Completed B. Com Graduation from Pune University 2005.
 Completed Higher Secondary Education from Maharashtra Board in 1999.
 Completed Secondary Education from Maharashtra Board in 1997.
 Completed Computers in Basics.
 Proficient in working with computer efficiently & effectively
 Sound knowledge of MS-office, Word & Power Point applications.
 Worked in Citrix Applications –IRIS, WIS, Excel
Date of Birth : 30th May, 1978
Present Address : OM TARA BLD, Flat No. 305, 3rd Floor, Handewadi Chowk, Hadapsar Pune – 411028.
Marital Status : Married
Passport : Yes
Strengths : Optimistic, Determination,Hardworking
Hobbies : Reading, Listening to Music, Net Surfing & Driving.
Languages Known : English,Hindi, Marathi & Tamil.
Suresh
I do hereby declare that the information given here is correct & true to the bestof my knowledge.
Place: Pune
Date: Shivkumar .P. Munuswamy