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KM - Hit or Myth?
A KM Conference Presentation
  made in Toronto, Ontario
An Opening Word
• “For (years) business leaders have taught
  bureaucracy-busting, teamwork coaching,
  etc. Here’s all you really need to know:
  provide safe places where people can share
  ideas about work without getting shut down
  by bosses and bureaucrats”.
   – Thomas Stewart: Intellectual Capital,
     The New Wealth of Organizations
“The Work of New Age Managers” is:
  •Conceive and Execute Complex Strategies
  •Share and Protect Intellectual Property
  •Manage the Public-private Interface
  •Provide Intellectual and Administrative
  Leadership

  C.K. Prahalad in The Organization of the Future
  by the Drucker Foundation
Project success depends on (besides
strict ROI), “impacts on customer
relationships, intellectual capital
growth, and organizational
learning and process improvement.”

Howard Rubin
Management theory, according to the case against it, has four
defects: it is constitutionally incapable of self-criticism; its
terminology usually confuses rather than educates; it rarely rises
above basic common sense; and it is faddish and bedevilled by
contradictions that would not be allowed in more rigorous
disciplines.The implications of all four charges is that management
gurus are con artists, the witch doctors of our age, playing on
business people’s anxieties in order to sell snake oil.

The gurus, many of whom have sprung suspiciously from “the great
university of life” rather than any orthodox academic discipline,
exist largely because people let them get away with it. Modern
management theory is no more reliable than tribal medicine. Witch
doctors, after all, often got it right - by luck, by instinct, or by trial
and error.

(Micklethwait and Wooldridge, 1996)
Knowledge Management:
    Fact or fluff?
Finding a start point

•Define the nature of the enterprise and what it
is doing, and why
•Define the resource requirements….including
both information and knowledge
•Imagine how you might do what you are doing
better
•Consider the notion of “enterprise
management”
What “KM” is not
•   IT asset planning
•   Intellectual asset marketing
•   Data warehousing or “Business Intelligence”
•   Information repositories
•   The Internet and / or a corporate web site
•   A “killer ap”
•   A stovepipe solution
The Issue of Utility
• In Records Management: know the
  context within which information was
  created (source)
• In Knowledge Management: to know in
  order to act intelligently (application)
Operationalization
• Be careful about process models (much of IM and
  KM is concerned with intangibles that do not
  respond well to normal asset and logistical
  management practices.
• Valuation is really, really problematic.
• Organizational structures can be troublesome
• Business and work rules may be way out of step..
  …(e.g. empowerment).
The Gartner Group KM Process
        Framework (1)
• The meaning of "knowledge
  management" remains elusive, is
  difficult for sponsors to advocate
  and explain, and is easily abused
  by vendors and service providers.
The Gartner Group KM Process
           Framework (2)
•    A revised definition of KM:
          • "Knowledge management is a discipline that
            promotes a collaborative and integrated
            approach to the creation, capture, organization,
            access and use of an enterprise's information
            assets. This includes databases, documents
                      and, most importantly, the uncaptured,
            tacit expertise and experience of individual
            workers."
The Key Work in KM is…..
Discipline: "branch of instruction"    (the field)

Discipline: "methods or rules for conduct" (the
rules)

Discipline: "training of the mind" (the self)
Building a KM Model
        www.modusoperandi.com
•Augment activities that surround learning
•Relate KM aims to process to technology
•Make the process practice-driven
  - “KM is a collection of practices that support
  learning and knowledge creation as an auxiliary
  process running parallel to the value chain”.
  - “This requires cultural support, incentives and
  training in the principles of the discipline of
  learning.”
The myth and the hit
• The KM myth is that:
  – information is a product / resource that just
    needs to be “managed” - as a transport problem
  – there are generic package solutions to unique
    problems and challenges
  – IT is a necessary but not sufficient pre-
    condition to KM (and IM)
  – KM can be “rolled out”
What is the hit?
• Building the spirit and fact of “enterprise”
• Linking input to output; action to mission
• Identifying and deploying resources (human
  et al)
• Defining the base event requirements
• Supporting knowledgeable management
  and knowledgeable workers
What is the hit? (2)
• Diffusing expertise centres (watch out for
  “communities of practice”)
• Distributing professional / “managerial”
  functions (watch out for “webmasters”)
• Enhancing mobile capability (internal and
  marketplace)
• Enabling effective work systematization
  and IT architecting
KM Presents an Opportunity

To bring together what we have learned
about work, management and
information technology in a way that
will profit all the players.
Co-ordinates

           David G. Jones
Shibumi.management@gmail.com

The 2300 year old roots of KM are here:
http://www.slideshare.net/ShibumiMC/asst-press-release-01-
2013

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KM: Hit or Myth?

  • 1. KM - Hit or Myth? A KM Conference Presentation made in Toronto, Ontario
  • 2.
  • 3. An Opening Word • “For (years) business leaders have taught bureaucracy-busting, teamwork coaching, etc. Here’s all you really need to know: provide safe places where people can share ideas about work without getting shut down by bosses and bureaucrats”. – Thomas Stewart: Intellectual Capital, The New Wealth of Organizations
  • 4. “The Work of New Age Managers” is: •Conceive and Execute Complex Strategies •Share and Protect Intellectual Property •Manage the Public-private Interface •Provide Intellectual and Administrative Leadership C.K. Prahalad in The Organization of the Future by the Drucker Foundation
  • 5. Project success depends on (besides strict ROI), “impacts on customer relationships, intellectual capital growth, and organizational learning and process improvement.” Howard Rubin
  • 6. Management theory, according to the case against it, has four defects: it is constitutionally incapable of self-criticism; its terminology usually confuses rather than educates; it rarely rises above basic common sense; and it is faddish and bedevilled by contradictions that would not be allowed in more rigorous disciplines.The implications of all four charges is that management gurus are con artists, the witch doctors of our age, playing on business people’s anxieties in order to sell snake oil. The gurus, many of whom have sprung suspiciously from “the great university of life” rather than any orthodox academic discipline, exist largely because people let them get away with it. Modern management theory is no more reliable than tribal medicine. Witch doctors, after all, often got it right - by luck, by instinct, or by trial and error. (Micklethwait and Wooldridge, 1996)
  • 7. Knowledge Management: Fact or fluff?
  • 8. Finding a start point •Define the nature of the enterprise and what it is doing, and why •Define the resource requirements….including both information and knowledge •Imagine how you might do what you are doing better •Consider the notion of “enterprise management”
  • 9.
  • 10. What “KM” is not • IT asset planning • Intellectual asset marketing • Data warehousing or “Business Intelligence” • Information repositories • The Internet and / or a corporate web site • A “killer ap” • A stovepipe solution
  • 11. The Issue of Utility • In Records Management: know the context within which information was created (source) • In Knowledge Management: to know in order to act intelligently (application)
  • 12. Operationalization • Be careful about process models (much of IM and KM is concerned with intangibles that do not respond well to normal asset and logistical management practices. • Valuation is really, really problematic. • Organizational structures can be troublesome • Business and work rules may be way out of step.. …(e.g. empowerment).
  • 13. The Gartner Group KM Process Framework (1) • The meaning of "knowledge management" remains elusive, is difficult for sponsors to advocate and explain, and is easily abused by vendors and service providers.
  • 14. The Gartner Group KM Process Framework (2) • A revised definition of KM: • "Knowledge management is a discipline that promotes a collaborative and integrated approach to the creation, capture, organization, access and use of an enterprise's information assets. This includes databases, documents and, most importantly, the uncaptured, tacit expertise and experience of individual workers."
  • 15. The Key Work in KM is….. Discipline: "branch of instruction" (the field) Discipline: "methods or rules for conduct" (the rules) Discipline: "training of the mind" (the self)
  • 16. Building a KM Model www.modusoperandi.com •Augment activities that surround learning •Relate KM aims to process to technology •Make the process practice-driven - “KM is a collection of practices that support learning and knowledge creation as an auxiliary process running parallel to the value chain”. - “This requires cultural support, incentives and training in the principles of the discipline of learning.”
  • 17. The myth and the hit • The KM myth is that: – information is a product / resource that just needs to be “managed” - as a transport problem – there are generic package solutions to unique problems and challenges – IT is a necessary but not sufficient pre- condition to KM (and IM) – KM can be “rolled out”
  • 18. What is the hit? • Building the spirit and fact of “enterprise” • Linking input to output; action to mission • Identifying and deploying resources (human et al) • Defining the base event requirements • Supporting knowledgeable management and knowledgeable workers
  • 19. What is the hit? (2) • Diffusing expertise centres (watch out for “communities of practice”) • Distributing professional / “managerial” functions (watch out for “webmasters”) • Enhancing mobile capability (internal and marketplace) • Enabling effective work systematization and IT architecting
  • 20. KM Presents an Opportunity To bring together what we have learned about work, management and information technology in a way that will profit all the players.
  • 21. Co-ordinates David G. Jones Shibumi.management@gmail.com The 2300 year old roots of KM are here: http://www.slideshare.net/ShibumiMC/asst-press-release-01- 2013

Hinweis der Redaktion

  1. Is KM complex? It is without doubt challenging if one wishes to design and build a comprehensive - enterprise-wide and customer related (and driven) initiative. But the fundamentals are not complex. One is how to develop and exploit business intelligence. This slide, whose origin is unknown, illustrates very well the problem of establishing coherent organizational positions based on sound analysis....without which, effective management and organizationally sustaining activity cannot occur.
  2. Continuing on my theme of simplicity, here is an observation that puts KM as a management innovation into a common sense context. Focus on the essentials: what people need to do and have in order to deliver results.
  3. Now here is another view of the work challenge......that illustrates quite clearly how knowledge has permeated the paradigm.
  4. And yet another - the theme is clear and consistent.
  5. But in spite of the appeals of many for clear, concise, business-applied structures and processes, there is a prevalence of jargon, complexity, obscurity and ambiguity. As we complicate our lives we put our initiatives in jeopardy by: 1. Establishing a soup-of-the-day stigma that can bring down both the project and the methodology 2.Re-directing effort to non-essentials - such as TQM's eventual focus on measurement that was ultimately to the detriment of quality directed activity and change.
  6. In a similar vein, I continually ask what is "knowledge work", "what is a knowledge worker", and what is "globalization." Such fundamental understandings are necessary if we are going to intelligently discuss e-commerce, electronic service delivery and doing business on-line, whatever those terms mean exactly.
  7. Things to watch for: Whether you can replace the word "Knowledge" in what you are seeing and hearing...with the word "Information." Watch for IM and KM "strategies" that define neither subject Watch for IM and KM definitions and initiatives that have the word "technology" in an precidential or overly important position. Watch for objectives that speak of "leveraging technology" instead of leveraging intellectual or human value within the enterprise.
  8. NOT a useful model for the enterprising KMer. We need to be brave about challenging quite wide-spread notions, models and principles that have dubious origins. The so-called "wisdom pyramid" is a bit of flotsam that is more trouble than it is worth. The ideas it conveys about relationships, processes and values are misleading, if not imaginary.
  9. KM is difficult to define - for just about everyone. It may help to define it the same way one sculpts a statue - carve off all the bits that are not essential.
  10. But in defining information and knowledge in the enterprise, and in getting a handle on it, who do we turn to? Understand that there are very basic (yet profound) philosophical and pragmatic differences between those who "manage" information by storing it, and those who "manage" information by putting it to work.
  11. KM and IM are something new, and radically different from "ordinary" business functions. KM initiators will be frustrated if they are too married to an Information or Knowledge "product" orientation (i.e. knowledge is something one manufactures, packages, sells and ships). New disciplines require new approaches - but of course one can borrow fom the tried and true.
  12. Gartner Group has provided a clear situation assessment that bears looking at.
  13. Here Gartner Group has captured the key element in both Information and Knowledge Management. IM and KM are management disciplines that MAY be supported, enhanced or even brought about with information technology. But they do not work without hard work. They demand care, diligence and control. They have to be business based....because after all, it is the management of business that is at stake. And when the management is defined - it is time to bring in the boxes and cables.
  14. These definitions are drawn from a paper I did some time ago on Information Management. They illustrate three different perspectives on the key function of discipline and competence in dealing with intellectual capital, business intelligence, learning organizations, information and knowledge. Copies of the paper are available on request.
  15. On the "How TO" side, there is much to be learned from colleagues, books, journals, magazine articles and from the Web. This is illustrative of the quality guidance that can be easily - and freely - obtained.