1. SHERI
WILLIAMS
SHERIW280@GMAIL.COM
(470) 301-1818
HTTPS://WWW.LINKEDIN.COM/IN
/SHERI-WILLIAMS-672A33129
OBJECTIVE
Highly motivated and creative
professional offering solid
research skills as well as excellent
written and verbal communication
skills. Possess strong attention to
detail and aesthetics while being
consistently recognized for
excellent planning and
organizational skills and meeting
tight deadlines. Exceptional team
leadership skills along with the
EXPERIENCE
ORDER PROCESSOR III – ASSETT MANAGEMENT / DEXIS INC.
2016 - Present
Provide Customer Service to internal and external customers.
Review, process, book and invoice orders and related RMA’s, credit
memos, and ship lists in a timely effective manner.
Maintain necessary database entries, spreadsheets, charts, files, etc.
of communications and orders.
Other duties as assigned.
Processed hundreds of orders for asset management
Reclaimed thousands of dollars in merchandise
Serialized and coded merchandise in our SAP and CRM system
BUSINESS ACCOUNT MANAGER / AMERICAN EXPRESS
2014 - 2016
Meeting metrics of 90 or more calls a day, staying within 4 min. per
call.
Wowing our clients with elite and efficient service, effectively
managing business account profiles, paying off balances,
reconciling transaction history, setting up fraud cases etc.
Maintaining effective professional relationships with our high
valued card members, and transferring calls to proper departments
for servicing.
Using two monitors navigating through many different portals and
systems, and using Outlook, Excel, and Microsoft word daily.
Effectively explaining company strategy to team members using
power points through Adobe software.
Mentoring team members providing helpful tips and strategies on
a one on one bases with team members to help them improve on
their metrics.

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ability to consistently generate
ideas and problem solve. I have
the ability to build great
relationships with clients, co-
workers and all levels of
management. I thrive in a
continuously learning
environment and am excited at
the opportunity to grow within
your company.
SKILLS
Team leadership/management
skills
Excellent time management skills
Computer applications and
keyboard skills 50 wpm
Exceptional attention to detail
VOLUNTEER EXPERIENCE OR
LEADERSHIP
Trained a class of New Hires for
Dexis Inc. as order processors I
Lead a training class through
Power point on company strategy
for Amex.
Innovated company strategy for
Dexis Inc.
P & C SALES AGENT / STATE FARM
2013 – 2014
Receiving inbound calls to assist agents and insured with
underwriting, process and billing inquires while making changes to
policies as needed.
Providing recommendations and selling additional (cross-selling) or
increased coverage (up-selling) in appropriate situations and within
specified underwriting guidelines.
Interpreting and verifying policy coverage's, changes, renewals and
new business transactions
Providing insurance quotes to agents and policyholders, and
processing policy transactions.
EXECUTIVE ADMIN ASSITANT / DEPT. OF LABOR/ HEALTH
2011 – 2013
Filling all necessary documents for executive office. Effective record
keeping, filing multiple county records into computer system using
two monitors.
Issuing birth, death, and marriage certificates and taking orders by
phone.
Contacting customers to let them know if more information is
required to file for a birth and/or death certificate.
Review files, records, and other documents to obtain information to
respond to requests.
Communicate with customers, employees, and other individuals to
answer questions, disseminate or explain information, take orders,
and address complaints

3. 3
EDUCATION
DIPLOMA / 2009
High School for Civil Rights
BACHELORS / 2016
DeVry University