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Hotel  Front Office Operation BY: SHANTIMANI SATHWARA LECTURER PCTE
Functions of a Hotel ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Executive Committee ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Front Office ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Basic Functions of the Front Office ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Different Room Rates ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Rooms ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Types of Rooms ( Contd.. ) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Duties of a Front Office Assistant ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Job Responsibilities of a Front Office Assistant ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Job Responsibilities of a Front Office Assistant (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Job Responsibilities of a Front Office Assistant (Contd..) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Introduction to Hotel Front Office

  • 1. Hotel Front Office Operation BY: SHANTIMANI SATHWARA LECTURER PCTE
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