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Social Media Strategies:
                         Top (5) ways to
                     engage & drive demand

                                 Shaku Selvakumar
                               WW Web Social Media
                               Strategist, WebSphere
                                         IBM

Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Shaku Selvakumar


                                                                                                     Hashtag
                                                                                                     #vue2010

                                                                                                     Let’s
                                                                                                     Get
                                                                                                     Social
Twitter: www.twitter.com/shakus
LinkedIn: www.linkedin.com/shakuselvakumar
Email: shakus@us.ibm.com
Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
The Art of Social in a Virtual World




Virtual Snapshot: Out of 10,000 international executives interviewed
87% are either already using or planning to use virtual
environments for a variety of applications.
Nearly one-third (31%) expect in-person training, management
and other internal events to be down 20-40%.
35% will have fewer physical sales kick-off meetings.
 Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
•            Listen and understand
             We do not know what we do not know.

           U                          Identify the AUDIENCE and assess
                                                the conversations
  UNDERSTAND


  “To listen well, is as powerful a means of influence as to talk well,
  and is as essential to all true conversation” Chinese Proverb

  Fish where the fish are
  Dedicate a social media resource
  Find and follow your event partners
  Identify and join key communities
  Integrate social with your demand gen campaign

Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
If you don’t measure, you cannot scale




Source: Radian6
                                                          And More…

Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Managing a Successful Community or Social
Network
  1. Establish Need. First, leverage
   existing communities.
  2. Clarify Value Proposition &
   Create Mission Statement

  3. Set aside time to manage &
   populate content


  4. Communicate, communicate,
   communicate! Make it easy for
   members to stay connected



  Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
2. How do you engage?
Relevant content and intelligent conversation


           E
           R                             Engaging and developing RELATIONSHIPS is the
                                              cornerstone of effective social media
     ENGAGE




  Generate event related content to invite conversation
  Develop unique content and post regular sound bites
  Leverage your extended networks
  Keep the conversation going
  Regularly engage with communities
  Go Mobile
  Go viral with video
Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Credible and Unique Content is King




What makes for effective content?
 Unique content
 Useful content
 Channel relevant content.
What is good for Twitter, may not work for Facebook.

Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Friend the Blog. Pull Not Push.

                                          Host a Blogger’s
                                                call

       Publish Speaker
         interviews

    Rich media.                    Event Blog Strategy
   Embed vblogs,
     podcasts

                Highlight                                              Post Event
             Subject Matter                                           conversations
              commentary
                                                 Live blogging, at
                          Leverage                     Event
                        Media partners




                     Source: IBM WebSphere Blog

Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Influence the External Audience
                 Key Constituents                                                                     Action
                                                                        Identify | Follow | Engage in
                       Customers                                        conversation | Drive to web, offers,
                                                                        events, communities
                                                                        Identify | Leverage their networks |
                Business Partners                                       Commit to cross promotion | Drive to
                                                                        web, communities, events, offers
External Influencers (Analysts, Press,                                  Identify | Follow | Inform | Generate
Speakers, Bloggers)                                                     interest
                                                                        Identify | Follow | Inform | Generate
 Decision makers and gatekeepers
                                                                        interest
                                                                        Identify | Leverage their networks |
                    Allied Groups
                                                                        Drive to web, events, communities


 Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Engage your Internal Audience

                   Key Constituents                                                                   Action

                                                                       Follow| debrief |Evangelize | participate in
                Senior Management                                      the dialogue within the communities

                                                                       Join | Follow | Contribute | Share
              Subject Matter Experts

                                                                       Join | Follow | Subscribe to updates | Tell
                       Sales Team                                      clients

                                                                       Join | Follow | Contribute | Blog |Subscribe
                 Company Bloggers
                                                                       to updates




 Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
3. Extend an invitation
Now that we have talked, it’s time to meet.


        I
        R                            PROGRESS the conversation by
                                     helping the audience take action.
    INVITE


Generate event awareness. What, Who, Why, Where, When.
Keep the registration process simple.
 Have a prompt widget that encourages those who have
registered to tweet or share.
Increase attendance. Talk about sessions, speakers, preview
agenda to increase attendance
Embed social media links in all your communications


Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Encourage Registration. Increase attendance
The work isn’t over at registration. Focus on the “why”
                                     Everything you do has to
                                     convince your audience to
                                     register and
                                     Then make time to
                                     attend.
                                     That this is, truly worth
                                     their time.




    Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
4. How do you share?
The guests have arrived. Buffets are great but remember the duty of a good
host.

    SR
                                  CONTINUE your social media conversations
                                     at the event to create an a dynamic,
   SHARE                                   interactive environment




  Use hash tags
  Tweet about your booth. Host Tweetchats
  Announce special offers/contests/giveaways
  Tweet, share, retweet information at booths,chats,forums.
  Be helpful.
  Announce upcoming sessions
  Ask questions. Answer questions.
Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Make them welcome so they will stay
longer
 Bring the conversations to
 your booth




                                                                                      Demo of the social webcasting tools
                                                                                      on the dashboard before the show
                                                                                      kicks off



               Promote your speakers, customers
               and chat experts
  Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
5. strengthen the relationship
 Thank you for attending. How can we continue to help you?

         S
         R
                                               REINFORCE your message with enurture
                                                streams and follow up conversations
     STRENGTHEN




Converse about event highlights
Virtual Events live posthumously. Drive to the on
demand destination
Feed your leads. Add social media to your enurture
stream
Follow up using social tools to measure and pass
opportunities

 Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Social “stickiness” and the Continuum
Three Principles Of Modern Events
          To be successful, virtual –and real world– event planners must abide by the
          following principles:


•         Events should integrate with existing communities and
          social networks where they exist.
•         Events should have a strategy that includes the before and
          after –not just during.
•         The audience can assert control over the event, so
          encourage audience participation and know when to get
          out of the way.

From “How To Integrate Social Technologies with Virtual Events” by Jeremiah Owyang



Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Seek first to understand. Then communicate by being
clear, credible, courteous, constant and consistent.

                           U                       Identify the AUDIENCE and
                                                   assess the conversations
                   UNDERSTAND
   M
   E
   A                       E
                           R                              Engage and develop
                                                          RELATIONSHIPS
                                                                                                                             L
                                                                                                                             I
   S                    ENGAGE                                                                                               S
   U                                                                                                                         T
   R
   E
                            I
                            R
                                               PROGRESS the conversation by
                                               helping the audience take action.
                                                                                                                             E
                                                                                                                             N
                         INVITE


                           S
                           R
                                                 CONTINUE your social media
                                                 conversations at the event
                         SHARE


                           S
                           R
                                              REINFORCE your message with
                                              enurture streams and follow up
                   STRENGTHEN                 conversations
Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
Please join me in
                                                                                         the Networking
                                                                                         Lounge

                                                                                         Thank You!



Shaku Selvakumar
Twitter: www.twitter.com/shakus
LinkedIn:www.linkedin.com/shakuselvakumar
Email: shakus@us.ibm.com
Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.

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Vue2010 5 Ways to use Social Media for Virtual Events

  • 1. Social Media Strategies: Top (5) ways to engage & drive demand Shaku Selvakumar WW Web Social Media Strategist, WebSphere IBM Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 2. Shaku Selvakumar Hashtag #vue2010 Let’s Get Social Twitter: www.twitter.com/shakus LinkedIn: www.linkedin.com/shakuselvakumar Email: shakus@us.ibm.com Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 3. The Art of Social in a Virtual World Virtual Snapshot: Out of 10,000 international executives interviewed 87% are either already using or planning to use virtual environments for a variety of applications. Nearly one-third (31%) expect in-person training, management and other internal events to be down 20-40%. 35% will have fewer physical sales kick-off meetings. Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 4. Listen and understand We do not know what we do not know. U Identify the AUDIENCE and assess the conversations UNDERSTAND “To listen well, is as powerful a means of influence as to talk well, and is as essential to all true conversation” Chinese Proverb Fish where the fish are Dedicate a social media resource Find and follow your event partners Identify and join key communities Integrate social with your demand gen campaign Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 5. If you don’t measure, you cannot scale Source: Radian6 And More… Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 6. Managing a Successful Community or Social Network 1. Establish Need. First, leverage existing communities. 2. Clarify Value Proposition & Create Mission Statement 3. Set aside time to manage & populate content 4. Communicate, communicate, communicate! Make it easy for members to stay connected Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 7. 2. How do you engage? Relevant content and intelligent conversation E R Engaging and developing RELATIONSHIPS is the cornerstone of effective social media ENGAGE Generate event related content to invite conversation Develop unique content and post regular sound bites Leverage your extended networks Keep the conversation going Regularly engage with communities Go Mobile Go viral with video Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 8. Credible and Unique Content is King What makes for effective content?  Unique content  Useful content  Channel relevant content. What is good for Twitter, may not work for Facebook. Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 9. Friend the Blog. Pull Not Push. Host a Blogger’s call Publish Speaker interviews Rich media. Event Blog Strategy Embed vblogs, podcasts Highlight Post Event Subject Matter conversations commentary Live blogging, at Leverage Event Media partners Source: IBM WebSphere Blog Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 10. Influence the External Audience Key Constituents Action Identify | Follow | Engage in Customers conversation | Drive to web, offers, events, communities Identify | Leverage their networks | Business Partners Commit to cross promotion | Drive to web, communities, events, offers External Influencers (Analysts, Press, Identify | Follow | Inform | Generate Speakers, Bloggers) interest Identify | Follow | Inform | Generate Decision makers and gatekeepers interest Identify | Leverage their networks | Allied Groups Drive to web, events, communities Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 11. Engage your Internal Audience Key Constituents Action Follow| debrief |Evangelize | participate in Senior Management the dialogue within the communities Join | Follow | Contribute | Share Subject Matter Experts Join | Follow | Subscribe to updates | Tell Sales Team clients Join | Follow | Contribute | Blog |Subscribe Company Bloggers to updates Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 12. 3. Extend an invitation Now that we have talked, it’s time to meet. I R PROGRESS the conversation by helping the audience take action. INVITE Generate event awareness. What, Who, Why, Where, When. Keep the registration process simple.  Have a prompt widget that encourages those who have registered to tweet or share. Increase attendance. Talk about sessions, speakers, preview agenda to increase attendance Embed social media links in all your communications Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 13. Encourage Registration. Increase attendance The work isn’t over at registration. Focus on the “why” Everything you do has to convince your audience to register and Then make time to attend. That this is, truly worth their time. Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 14. 4. How do you share? The guests have arrived. Buffets are great but remember the duty of a good host. SR CONTINUE your social media conversations at the event to create an a dynamic, SHARE interactive environment Use hash tags Tweet about your booth. Host Tweetchats Announce special offers/contests/giveaways Tweet, share, retweet information at booths,chats,forums. Be helpful. Announce upcoming sessions Ask questions. Answer questions. Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 15. Make them welcome so they will stay longer Bring the conversations to your booth Demo of the social webcasting tools on the dashboard before the show kicks off Promote your speakers, customers and chat experts Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 16. 5. strengthen the relationship Thank you for attending. How can we continue to help you? S R REINFORCE your message with enurture streams and follow up conversations STRENGTHEN Converse about event highlights Virtual Events live posthumously. Drive to the on demand destination Feed your leads. Add social media to your enurture stream Follow up using social tools to measure and pass opportunities Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 17. Social “stickiness” and the Continuum Three Principles Of Modern Events To be successful, virtual –and real world– event planners must abide by the following principles: • Events should integrate with existing communities and social networks where they exist. • Events should have a strategy that includes the before and after –not just during. • The audience can assert control over the event, so encourage audience participation and know when to get out of the way. From “How To Integrate Social Technologies with Virtual Events” by Jeremiah Owyang Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 18. Seek first to understand. Then communicate by being clear, credible, courteous, constant and consistent. U Identify the AUDIENCE and assess the conversations UNDERSTAND M E A E R Engage and develop RELATIONSHIPS L I S ENGAGE S U T R E I R PROGRESS the conversation by helping the audience take action. E N INVITE S R CONTINUE your social media conversations at the event SHARE S R REINFORCE your message with enurture streams and follow up STRENGTHEN conversations Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.
  • 19. Please join me in the Networking Lounge Thank You! Shaku Selvakumar Twitter: www.twitter.com/shakus LinkedIn:www.linkedin.com/shakuselvakumar Email: shakus@us.ibm.com Any views or opinions presented here are solely those of the author and do not necessarily represent those of the company.