1. Nadeem Usman Shaikh
Infrastructure Management Analyst- ATOS
Data Protection Advisor, EMC Networker
Mobile: (+60)162288264
Email: s.nadeem.u@gmail.com
Professional Summary: Overall Work Experience – 6.3 years.
3 Years of experience on EMC Networker and Data Protection advisor Version: 5.7.1, 5.8.4 to 6.1.2
Work Experience:
1. InfrastructureManagementAnalyst– ATOS:27th April 2015. – Till Date
Project:ITO-OSS Backup-QA
Role:NetworkerOperations, Backup and Recovery
Description:
Installing/ Uninstalling Backup Clients, Monitoring Services, Backup Schedules. Running Backup/ Restore, Data
Backfilling, Reporting
Toolsused:DPAVersion 5.8.5. 6.1.2, Networker 7.5, 7.6 & 8.1, ServiceCenter, Remedy, Service Now,MS Excel,
SharePoint, EMC DPA, NMC, Windows Server 2005/2008, PUTTY.
TechnologySupported:Avamar,Commvault, and Networker.
Responsibility:
Managing networker & Avamar servers withalmost 4000+ no. of clients in different EMEA,APAC, US zones.
Working on Networker 7.5, 7.6 & 8.1 versions. Upgrading multiple clients to Networker 8.1 versions.
Performed Bare Metal Recovery forWindows 2008, 2012 servers.
Tape management activities done on Silo, IBM, Quantum, HP libraries. Troubleshooting all kinds of tape drive &
library hardware issues. Configuring & upgrading firmware if required.
Managing cross platform servers & clients (Windows2003,2008,2012,Solaris,Linux & HPUX ).
Data domain integration with Networkerusing DDBoost.
Database backups for SQL, Oracle,NDMP & exchange using NMDA, NMM networker modules.
Directed restore, savset recovery & Disaster recovery forservers
OSSV backups which is NetApp based backup technology management with configuration & troubleshoot failures
Updating Monthly Billing Volumes to be provided to the SDMs.
Process Automation & Re-engineering on upgrading DPAAgent Services.
Providing BackupJob Details for the ISO Auditing
1. InfrastructureManagementAssociate – ACS,aXeroxCompany:18th November 2013 -26th April 2015..
Project:ITO-OSS Backup-QA
Role:Data ProtectionAdvisor – Reporting, Analyzing and Billing
Description:
On-boarding Master servers, Scheduling Reports, Monitoring DPAServices, Data Backfilling, Chargeback reports
Toolsused:DPAVersion 5.8.5. 6.1.2, Service Center, Remedy, MS Excel,SharePoint, EMC DPA,Windows Server
2005/2008, PUTTY.
2. TechnologySupported:TSM,HPDP,Netbackup, Avamar, Commvault, and Networker.
Responsibility:
Validating Backed up Data through 7-Day report card
Providing BackupAll Jobs, JobSummary, Failed Jobs, SLA summary and Chargeback summary reports to the
Backup team and Clients.
On-boarding Master servers and establishing connectivity betweenhost and DPA prior onboarding.Start.
Troubleshooting the agent errors, Managing Job monitor, Request history and Data collection.
Backfilling Data, Stop and start DPAcollectorservices through PUTTY onUNIX and Solaris OS.
Adding and removing Client servers from DPAas per the request frombackup team.
Updating Monthly Billing Volumes to be provided to the SDMs.
Process Automation & Re-engineering on upgrading DPAAgent Services.
Providing BackupJob Details for the ISO Auditing
2. InfrastructureAssociateEngineer:Mphasis – 9thJanuary 2012 - 10th November 2013
Project:Global Operation Center SSMS-BURS
Role:Data ProtectionAdvisor –Reporting and Analyzing
Description:
On-boarding Master servers for Leveraged customers, Scheduling Backup, Planning Occupancy
Toolsused:MSExcel, SQL Server Reporting Services (SSRS), SSIS, MS DTS, SharePoint, EMC DPA, SQL Server
2005/2008, ADMS, NOTA,Opsware.
Technologies Supported:TSM,HPDP,Netbackup,Pure disk, Networker.
Responsibility:
Validating reports on SSRS and Report Manager Portal.
Providing BackupRestore summary, Retention Data, Monthly Metrics and various standard BUR reports to the
Clients.
Manually uploading reports in SSRS forthe customers showing errors on daily, weekly and monthly basis.
Making Historical changes and Duplicate job Deletion in the reports using SSMS by running SQL Scripts.
Confirming and non-confirming changes in Data mine Database and SSMS-IPS Data base using SSMS on monthly
and weekly basis.
On-boarding Master servers and establishing connectivity betweenhost and DPA prior onboarding.
Start. Stop, Restart DPA collectorservices through Opsware on HP-UX and Solaris OS.
Assigning clients to the master server and setting its properties as per the SLA/Contract.
Assigning/ Creating LogicalPools in Tapes, VTL, Libraries forthe storage of Data.
Discussing feasibility and timelines for report scheduling and deployment of reports.
Monitoring Backupand Restore progress through JobMonitor, Occupancy history and troubleshooting accordingly.
Extracting data fromOracle 10g (Operational Data Source from EDW) and further transform and load/stage it into
SQL Server for further Business Intelligence reporting.
Process Automation & Re-engineering on upgrading DPACollector Services.
3. SubjectMatterExpert(SME) – Mphasis:16th November 2009 – 10th Dec 2011
Project:Global Operation Center - Back-upand Restore
Role: Monitoring and Incident Management.
3. Description:
Monitoring Database Performance, Database Size, Server Prerequisites
Monitoring Server Failure, back-upMissed and Errors.
TechnologiesSupported:Tivoli(TSM),DataProtector,Networker,Net Backup,Pure disk.
ToolsUsed:HP Open, Service Center, Virtual Control Center (VCC), Activedirectory
Management System (ADMS), Remedy, Service Manager.
Responsibility:
Was promotedasan SME on30th July2010
ProvideFloor Support the Team.
Manage the Knowledge Base Database (EKMS) and updating documents to keep the process updated.
Auditing requests (tickets) of the associates and providing feedbackon areas of improvement.
Coordinating with the Onsite Managers and attending weekly meetings forthe process updates to maintain the
process norms.
Conducting Refresher Trainings forbottom Performers.
Attending escalation calls when required.
Supporting Server/network Monitoring Alerts based on clients expectations.
Monitoring Alerts regarding the Backup Failure, Missed and Backup errors using VCC a NetcoolApplication.
Escalating to the assigned team and opening MML if the issue is not resolved within the SLA.
Working on daily, weekly and monthly reports using Excel,Service Center to maintain the Course of action.
Creating & documenting event associated tickets into the incident management queue to escalate to appropriate
level of support.
Personal record:
Name: Nadeem Usman Shaikh
Date of Birth: 27th June 1988
Status: Married
Nationality: Indian
Present City: Bangalore
Permanent Address: Plot#: 367, Hussain Manzil, Nirmal Nagar,Aurangabad Road, Ahmednagar-414003
Passport #: G8527803
Achievements&Curricularactivities:
Got promoted as an SME within six months in PreviousOrganization.
Received the top performer Certificate on account of highest productive associate.
Received “Weare Collaborative”, “Wedemand Excellence” Certificate from the Managers across the site for my
performance.
Received a recognition award fromthe Clients on their visit.
Moved to a level 2 Team (DPA)withina year in ITO-Core.
4. Academics:
M.Sc Computers, Pune University, Ahmednagar College, 68.33%
B.Sc Computers, Pune University, Ahmednagar College, 68.16%
H.S.C., Maharashtra State Board, 50%
S.S.C., Maharashtra State Board, 60%
I hereby declare that the above mentioned information is true as per my knowledge.
NadeemShaikh