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5


    Facebook’s Five
         User types
What are the other aspects in
which these 5 types differ?


June 2011




                                    1
FACEBOOK’S FIVE USER T YPES

 Utilizing data from a previous study by Pyschster Inc. that had
  established the five major Facebook user types, we wanted to
  create a pilot study to discover the various aspects in which
  these groups dif fer.

 Facebook User Types
   Cruisers/Application Users
   Impression Managers
   Info/Spectators
   Offline Networkers
   Update Junkies



                                                                1
METHOD

 Took the results and data from the Psychster study to develop our study

 We created a sur vey asking user s to rate their opinions on a five -
  point scale regarding:
   How they live
   Demographic data
   What media they consume
   Purchasing habits

 How data was collected
     Through Facebook status updates, Listservs, word of mouth
     $100 gift card to Amazon.com




                                                                          2
DATA DEMOGRAPHICS

 The data collected showed that we had low sample size for
  three of the five user types.
 We combined three user types to create three groups:
   Info/Spectators
   Update Junkies
   Others (Cruise/App, Impression, Offline)

 Users who participated in the survey were mostly female. And
  mostly consisting within the Update Junkie type.

 For males, there were an even number of users for each
  Facebook type.


                                                                 3
ANALYZING DATA

 Using SPSS
   Multivariate ANOVA tests
   Small batches to see if there variables that are significant or
    approaching significance


 From this data, we took a look at each dependent variable
  that stood out.




                                                                      4
OUR FINDINGS

           Significant Dependent Variables        (p<.05)

Interest in Gadgets                              0.04

Interest in Large Pets                           0.02

Make Purchases from the TV                       0.00

Watch TV Infomercials                            0.02

Watch game shows                                 0.02

Rent Movies at the Store                         0.02

Learns of new products from YouTube              0.00

Learns of new products from Online Commercials   0.03

Learns of new products from a Convention         0.00

Learns of new music from YouTube                 0.03

Learns of new music from their Favorite Artist   0.03
                                                            5
Q: RATE YOUR INTEREST IN
                     THE FOLLOWING

  Gadget

                                                                         Info/Spectators
Large Pet                                                                Update Junkies
                                                                         Others

            0         1           2           3           4        5
                   Rating Scale 1 (Not at all ) – 5 (Extremely)


  Our 3 Facebook groups differ in their level of interest in….
       • Shopping for gadgets and electronics, F(2,51) = 3.30, p = .04
            • Update Junkies/Others, p = .014
       • Owning large Pets, F(2,51) = 3.97, p = .02
            • Info/Others, p = .007
                                                                                      6
Q: HOW LIKELY ARE YOU TO MAKE A
                PURCHASE...



From TV                                                                    Info/Spectators
                                                                           Update Junkies
                                                                           Others

           0          1          2           3          4          5
                  Rating Scale 1 (Not at all ) – 5 (Extremely)


Our 3 Facebook groups differ in likeliness of purchasing their products…
     • From TV, F(2,51) = 6.38, p = .003
          • Info/Others, p = .005
          • Update Junkie/Others, p = .001

                                                                                         7
Q: RATE HOW MUCH YOU FIND THE FOLLOWING
           T V PROGRAM GENRES ENTERTAINING



TV Infomericials

                                                                           Info/Spectators
                                                                           Update Junkies
  Game Shows
                                                                           Others


                   0        1         2          3         4          5
                       Rating Scale 1 (Not at all ) – 5 (Extremely)

 Our 3 Facebook groups differ in finding the following TV genres entertaining…
      • TV Infomercials, F(2,51) = 3.76, p = .03
           • Update Junkies/Others, p = .008
      • Game Shows, F(2,51) = 4.56, p = .02
           • Update Junkies/Others, p = .004
                                                                                        8
Q: HOW LIKELY ARE YOU TO BE INTRODUCED
                TO NEW PRODUCTS FROM...


    Through YouTube

Through OnlineComm                                                                    Info/Spectators
                                                                                      Update Junkies
Through Conventions                                                                   Others

                            0         1          2         3         4         5
                              Rating Scale 1 (Very Unlikely) – 5 (Very Likely)

  Our 3 Facebook groups differ in likeliness of being introduced to new products through..
        • YouTube, F(2,51) = 7.00, p = .002
             • Info/Others, p = .017
             • Update Junkies/Others, p = .000
        • Online Commercials, F(2,51) = 3.74, p = .03
             • Update Junkies/Others, p = .009
        • Conventions, F(2,51) = 11.99, p < .001
             • Info/Others, p=.001
             • Update Junkies/Others, p < .001                                                     9
Q: HOW LIKELY ARE YOU TO LEARN
          ABOUT NEW MUSIC THROUGH...

 Through YouTube

                                                                           Info/Spectators
                                                                           Update Junkies
Through FaveArtist
                                                                           Others

                     0         1         2         3         4        5
                       Rating Scale 1 (Very Unlikely) – 5 (Very Likely)

 Our 3 Facebook groups differ in likelihood of learning about new music through..
      • YouTube, F(2,51) = 3.60, p = .03
           • Info/Others, p = .076
           • Update Junkies/Others, p = .010
      • Favorite Artist, F(2,51) = 5.16, p = .009
           • Info/Others, p = .002
           • Update Junkies/Others, p = .019                                           10
Q: HOW LIKELY ARE YOU TO RENT YOUR MOVIES
                USING THE FOLLOWING METHODS:




Grocery store                                                           Info-only/Spectators
                                                                        Update Junkies
                                                                        Others


                 0         1         2        3         4          5
                     Rating Scale 1 (Not at all) – 5 (Extremely)


•   Our 3 Facebook groups differ in likeliness of renting movies through grocery
    stores, F(2,51) = 10.67, p<.001
      •     Info/Others, p = .002
      •     Updates Junkies/Others, p < .001
                                                                                         11
SPECIFIC FINDINGS

 From our pilot study, this is what we have found regarding the
  Info/Spectators and the Update Junkies

  Facebook User Type   Findings
  Info/Spectators      • Less likely to own a large pet and learn about
                         new music through favorite artist
  Update Junkies       Less likely to:
                       • Purchase products from TV
                       • Watch game shows and infomercials
                       • Rent movies from grocery store
                       • Learn about new products through
                          conventions



                                                                          12
OTHER PROFILES

The three combined Facebook user types (Cruisers/Application
Users, Impression Managers and Of fline Networkers) had the
highest means for all significant data.

   Trends within these three groups is hard to analyze because each are
    very different in their needs in Facebook.

  Facebook User Type    Findings
  Others                More likely to:
                        • Be interested in shopping for gadgets and
                          electronics
                        • Learn about new products through YouTube,
                          online commercials, and conventions
                        • Learn about new music through YouTube and
                          favorite artist
                                                                      13
RECOMMENDATIONS

 Since our n=54 was so small, we need to conduct another
  study with more data to analyze.

 We need to gather a more even distribution of the five
  Facebook User Types.

 Re-evaluate the pilot survey questions and take out questions
  that have no ef fect on each Facebook Type

 Create a new shorter survey to be able to better understand
  how they live and what they purchase and consume.




                                                                14

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P.E. fus

  • 1. 5 Facebook’s Five User types What are the other aspects in which these 5 types differ? June 2011 1
  • 2. FACEBOOK’S FIVE USER T YPES  Utilizing data from a previous study by Pyschster Inc. that had established the five major Facebook user types, we wanted to create a pilot study to discover the various aspects in which these groups dif fer.  Facebook User Types  Cruisers/Application Users  Impression Managers  Info/Spectators  Offline Networkers  Update Junkies 1
  • 3. METHOD  Took the results and data from the Psychster study to develop our study  We created a sur vey asking user s to rate their opinions on a five - point scale regarding:  How they live  Demographic data  What media they consume  Purchasing habits  How data was collected  Through Facebook status updates, Listservs, word of mouth  $100 gift card to Amazon.com 2
  • 4. DATA DEMOGRAPHICS  The data collected showed that we had low sample size for three of the five user types.  We combined three user types to create three groups:  Info/Spectators  Update Junkies  Others (Cruise/App, Impression, Offline)  Users who participated in the survey were mostly female. And mostly consisting within the Update Junkie type.  For males, there were an even number of users for each Facebook type. 3
  • 5. ANALYZING DATA  Using SPSS  Multivariate ANOVA tests  Small batches to see if there variables that are significant or approaching significance  From this data, we took a look at each dependent variable that stood out. 4
  • 6. OUR FINDINGS Significant Dependent Variables (p<.05) Interest in Gadgets 0.04 Interest in Large Pets 0.02 Make Purchases from the TV 0.00 Watch TV Infomercials 0.02 Watch game shows 0.02 Rent Movies at the Store 0.02 Learns of new products from YouTube 0.00 Learns of new products from Online Commercials 0.03 Learns of new products from a Convention 0.00 Learns of new music from YouTube 0.03 Learns of new music from their Favorite Artist 0.03 5
  • 7. Q: RATE YOUR INTEREST IN THE FOLLOWING Gadget Info/Spectators Large Pet Update Junkies Others 0 1 2 3 4 5 Rating Scale 1 (Not at all ) – 5 (Extremely) Our 3 Facebook groups differ in their level of interest in…. • Shopping for gadgets and electronics, F(2,51) = 3.30, p = .04 • Update Junkies/Others, p = .014 • Owning large Pets, F(2,51) = 3.97, p = .02 • Info/Others, p = .007 6
  • 8. Q: HOW LIKELY ARE YOU TO MAKE A PURCHASE... From TV Info/Spectators Update Junkies Others 0 1 2 3 4 5 Rating Scale 1 (Not at all ) – 5 (Extremely) Our 3 Facebook groups differ in likeliness of purchasing their products… • From TV, F(2,51) = 6.38, p = .003 • Info/Others, p = .005 • Update Junkie/Others, p = .001 7
  • 9. Q: RATE HOW MUCH YOU FIND THE FOLLOWING T V PROGRAM GENRES ENTERTAINING TV Infomericials Info/Spectators Update Junkies Game Shows Others 0 1 2 3 4 5 Rating Scale 1 (Not at all ) – 5 (Extremely) Our 3 Facebook groups differ in finding the following TV genres entertaining… • TV Infomercials, F(2,51) = 3.76, p = .03 • Update Junkies/Others, p = .008 • Game Shows, F(2,51) = 4.56, p = .02 • Update Junkies/Others, p = .004 8
  • 10. Q: HOW LIKELY ARE YOU TO BE INTRODUCED TO NEW PRODUCTS FROM... Through YouTube Through OnlineComm Info/Spectators Update Junkies Through Conventions Others 0 1 2 3 4 5 Rating Scale 1 (Very Unlikely) – 5 (Very Likely) Our 3 Facebook groups differ in likeliness of being introduced to new products through.. • YouTube, F(2,51) = 7.00, p = .002 • Info/Others, p = .017 • Update Junkies/Others, p = .000 • Online Commercials, F(2,51) = 3.74, p = .03 • Update Junkies/Others, p = .009 • Conventions, F(2,51) = 11.99, p < .001 • Info/Others, p=.001 • Update Junkies/Others, p < .001 9
  • 11. Q: HOW LIKELY ARE YOU TO LEARN ABOUT NEW MUSIC THROUGH... Through YouTube Info/Spectators Update Junkies Through FaveArtist Others 0 1 2 3 4 5 Rating Scale 1 (Very Unlikely) – 5 (Very Likely) Our 3 Facebook groups differ in likelihood of learning about new music through.. • YouTube, F(2,51) = 3.60, p = .03 • Info/Others, p = .076 • Update Junkies/Others, p = .010 • Favorite Artist, F(2,51) = 5.16, p = .009 • Info/Others, p = .002 • Update Junkies/Others, p = .019 10
  • 12. Q: HOW LIKELY ARE YOU TO RENT YOUR MOVIES USING THE FOLLOWING METHODS: Grocery store Info-only/Spectators Update Junkies Others 0 1 2 3 4 5 Rating Scale 1 (Not at all) – 5 (Extremely) • Our 3 Facebook groups differ in likeliness of renting movies through grocery stores, F(2,51) = 10.67, p<.001 • Info/Others, p = .002 • Updates Junkies/Others, p < .001 11
  • 13. SPECIFIC FINDINGS  From our pilot study, this is what we have found regarding the Info/Spectators and the Update Junkies Facebook User Type Findings Info/Spectators • Less likely to own a large pet and learn about new music through favorite artist Update Junkies Less likely to: • Purchase products from TV • Watch game shows and infomercials • Rent movies from grocery store • Learn about new products through conventions 12
  • 14. OTHER PROFILES The three combined Facebook user types (Cruisers/Application Users, Impression Managers and Of fline Networkers) had the highest means for all significant data.  Trends within these three groups is hard to analyze because each are very different in their needs in Facebook. Facebook User Type Findings Others More likely to: • Be interested in shopping for gadgets and electronics • Learn about new products through YouTube, online commercials, and conventions • Learn about new music through YouTube and favorite artist 13
  • 15. RECOMMENDATIONS  Since our n=54 was so small, we need to conduct another study with more data to analyze.  We need to gather a more even distribution of the five Facebook User Types.  Re-evaluate the pilot survey questions and take out questions that have no ef fect on each Facebook Type  Create a new shorter survey to be able to better understand how they live and what they purchase and consume. 14