1. Emergency Response Profile Developing a Plan to Get Your Facility Back In Business Quickly Following a Disaster Situation ABC Company Like it never even happened. ® of S. Chesterfield / Wildwood
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15. Contact Information of S Chesterfield/ Wildwood 167 Lamp & Lantern Village 290 Chesterfield, MO 63017 Office: 636-537-5400 Cell: 314-575-0078 Fax: 636-537-1711 E-mail servpro8965@msn.com Independently Owned and Operated of S. Chesterfield / Wildwood
Editor's Notes
Explain Service Response Guidelines in detail.
Reducing business interruption can be as simple as proper planning and preparation. Discuss the difference between man-made (pipes burst, water leak, fire, mold, hazardous material spill, etc.) and natural disasters (flood, tornadoes, hurricanes, winter or ice storm, etc.) IBHS (Institute for Home and Business Safety) website (http://www.ibhs.org/business_protection/) states, “At least one-fourth of all businesses that close because of a disaster never reopen. Small businesses are especially vulnerable, because few of them have the resources or knowledge to assess disaster risks and develop comprehensive mitigation and recovery plans.”
Planning for recovery is crucial for today’s competitive businesses. Research indicates that only 43 percent of businesses that suffer an incapacitating disaster are able to recover and resume operations…and only 29 percent remain in business just two years later.
Pre-planning is the main ingredient for any resumption plan and should be tested for various situations to make sure you have considered every conceivable disaster that could impact your operation. It is much simpler to prevent the disaster than to recover after one has struck.
With over 5,000,000 square feet of building space housing over 140,000 pieces of equipment, SERVPRO ® Franchise Professionals have the resources to help customers take back control of their lives. With one call, SERVPRO ® Large Loss Response Teams can handle any sized loss in any part of the country.
Emergency management personnel may include managers, engineering, security, maintenance and others.
Developing mutual agreements with a multitude of vendors is essential as a routine part of a recovery plan. Creating relationships with different vendors before a loss occurs gives you the ability to make arrangements and helps you become familiar with each other’s services and situations before a disaster takes place. Mutual agreements become even more important for you to be able to obtain services when everyone else needs emergency contractors, which is the case in a regional disaster situation.
The key to recovery is preparedness. If you know what the situation is, who the players are and what the responsibilities are for each member of a response team, you will be able to better handle business resumption.
Over 100 SERVPRO Franchises are identified as Large Loss Response Teams. The Franchisees within the system that participate in Large Loss jobs must meet stringent criteria; must be pre-qualified based on financials, manpower, years in the system, a stage-four operator, available equipment, training, work volume, etc. The Large Loss team has often been described as: One call or one stop shop covering all services from A to Z- from vendors to billing and everything else a customer may need. Large Loss has a virtual unlimited labor pool due to the ability to bring in hundreds of Franchisees from any part of the country to help with a Large Loss, even if they are not a LL response team. Competitors often bring in temps to handle Large Loss projects, whereas SERVPRO pulls in their own licensed, trained professionals to assist where needed.
Note for Franchisees: The National Preparedness Month link on ServproNET under the Marketing Services homepage (https://www.servpronet.com/users/marketing/preparedness/) has additional resources you can print and share with your clients for free including a Business Preparation Plan, Employee Emergency Communication Plan, Emergency Contact cards, Business Preparation brochures from Dept. of Homeland Security, etc.
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