2. HP Insight Online transforms the support
experience. It combines system monitoring,
asset management, and service warranty
information together into the industry’s first
comprehensive cloud-based support portal.
Servers so intelligent they redefine the service HP Insight Online
experience Experience the industry’s first cloud-based IT management
In today’s data centers, valuable staff time is too often lost to IT support and support portal.
issues. When a system goes down and a service call begins, you might HP Insight Online transforms the support experience. It combines system
spend a half hour digging through spreadsheets and log files to find monitoring, asset management, and service warranty information
and communicate dozens of pieces of data to a support desk—model together into the industry’s first comprehensive cloud-based support
name, serial numbers, alert codes, warranty and contract terms, and portal. With Insight Online, manually managing paper contracts
on and on. Only then can you begin to solve your problem. and warranties is a thing of the past. You can now easily track and
proactively monitor these online, saving as much as 90 percent in
Next-generation HP ProLiant servers with the HP ProActive Insight
time and resources versus doing it the manual way.1
architecture help you reclaim the time of your system administrators
with the help of proactive and automated support services built in. Inside, critical device information is automatically gathered from HP
Taking advantage of the rich data collected by the HP ProActive Insight Remote Support and displayed and updated for easy tracking.
Insight architecture, the new ProLiant family helps you proactively Personalized and secure, HP Insight Online gives you one-stop access
resolve issues, accelerate problem resolution, and gain valuable to all the information you need to monitor and support all your
insights into your data center operations. devices, including the health status of each device, warranty and
contract services information, and open service tickets. You can even
These benefits stem from a unique set of next-generation ProLiant
proactively order replacement parts from anywhere, anytime, and
advantages, including the new HP Insight Online portal, new
from any device.
proactive services, and the HP ServiceONE program.
Simply turn on Insight Remote Support and your next service call will
be unlike anything you’ve experienced before. From the moment you
call HP, your service pro knows the details of your systems and issues,
and is several steps ahead toward finding a solution. With Insight
Online and Insight Remote Support enabled, you can solve problems
up to 66 percent faster and proactively prevent problems before
they happen.2
1. HP internal estimate.
2. 66 percent faster problem resolution time for HP Insight Remote Support-initiated cases
(HW) versus traditional phone support. Source: HP internal call center data, Q4’11.
2
3. Proactive services HP ServiceONE partners provide the highest levels of local expertise
backed by HP’s global resources, and act as a single point of contact
Improve infrastructure uptime and performance with for complex solutions. Each certified partner meets the high standards
innovative new services based on the HP ProActive of HP service quality and technology expertise and has access to
Insight architecture. our extensive technical resources as well as embedded, remote,
With the industry’s first proactive services designed for industry- and online delivery capabilities.
standard environments combined with ProActive Insight technologies,
HP delivers unique support and services to help you avoid unplanned The world’s most self-sufficient servers
outages and streamline your operations. For example, the new “direct- In today’s data centers, small advances in technology won’t solve
to-expert” support process delivers instant access to HP server experts the big problems. To respond effectively to exploding demand for
for faster problem resolution. This approach also helps you optimize applications, data, and digital content, your IT organization needs
system performance with firmware and software update guidance and intelligent technology built for the challenges of the cloud era.
allows you to identify opportunities to reduce operating costs. That’s the next-generation HP ProLiant family.
At every step you can take advantage of HP’s global ecosystem With an unprecedented set of innovations, the new ProLiant family
of channel partners for local sales and support and have a single provides the heart and mind of a self-aware and intelligent converged
point of contact to resolve complex problems more easily and infrastructure. From core to cloud, HP is transforming the expectations
quickly across your environment. Behind the scenes, HP and its and economics of the data center with the world’s most self-
platform and solutions partners work together to resolve your sufficient servers.
hardware and software issues faster.
To learn more about the new ProLiant family, visit www.hp.com/
HP ServiceONE advantage go/proliantgen8.
Leverage local expertise backed by HP’s global resources.
Project implementations can be nerve-wracking, but with HP
ServiceONE partners, you can feel confident that your project
will be delivered on time and on budget. Staffed by HP-certified
architects and engineers, HP ServiceONE partners meet HP’s
highest standards, including a commitment to client satisfaction
and continuous improvement.
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