4. Welcome Many thanks for your participation Many thanks to the authors Many thanks to the reviewers Many thanks to all who are contributing and working towards the emergence of this field of Services Science
5. IESS 1.1 General Planning Refer to detailed planning for exact schedule of sessions Wed 16 Thu 17 Fri 18 Session II Session VI Coffee break Coffee break Session III Closing session Lunch Lunch Societal Forum Welcome & Keynote Session IV Coffee break Coffee break Session I Session V Welcome reception Banquet Dinner