I've talked before about the need for Slow IT. Here then is a strategy for IT to address the issue, to make a value proposition for the parent organisation about how Slow IT will deliver benefit, will allow IT to be more response, will enable Fast IT.
Fast IT is all those things you have heard about, from CSI to Agile, Lean, and DevOps. You will struggle to get them in place in a legacy environment without some Slow IT.
With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
9. “CIOs have a choice… try to fulfill all the
demands placed on them while spending less
and less money, or to focus on being “fit for
purpose”—providing the capabilities their
company needs most, in line with its most
essential ways of creating value”
Booz and Co.
21. The message barrier
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Keep telling the story
Be ready when there is a crisis
Don’t undermine, make them heroes
Educate the CIO
Speak their language
Piggyback existing communications
Ensure auditors ask the right questions
Consider BiSL
Become a trusted advisor
I’m talking here about Real IT: the capability which remains in-house in an organisation to manage and oversee the usage of information technology
Tension between protecting the existing investment in information and technology assets, and serving change, the newA balancing actProtect: integrity, compliance, efficiency, serviceService: change, competition, innovation
Why do we have such a sucky project reputation?We do too manySo we underfund themEspecially we underfund people and process relative to tech
If we spend the right amount on people and process we’d have to kill someFree up the money to do the others properly
New services, upgrades and changes to services, internal IT housekeeping….Eating BAU to deliver changePeople are breaking
The governors must understand their responsibilities wrt ITAnd they must understand the risk to the organisationThen it is their informed decision
How to decide properlyWith a service portfolioNot a project portfolioTake into account the effect on BAU
Projecting personal experience onto corporate systemsUpgrades to a smart phone don’t teach us anything about Real IT upgrades, nor phone appsApple, Amazon and Netflix are not patterns/ templates/ role models for Real corporate IT
The trump card always played to keep the hysterical pace upA very American thing. That retail confusion againMany industries are happy to take a follower strategy
Not every organisation wants or needs to change at breakneck speedAmerica has this fixation with competitivenessCompete or dieAnd quarterly resultsWe’re getting swept up in the hysteriaTake the german or japanese manufacturersThey play thelong game
Forget technology rate of change which keeps acceleratingHumans, culture and organisations have a limitChanging faster than people within IT and consuming IT can manage
Putting the organisation at riskIT must speak upHow?
Not slow foodOr slow businessSlow IT: deliberately provocativeReally mean SLOWER ITat a rate that IT can sustain deliveryAnd the org can absorb deliveryIf we don’t slow it down the world will slow it down for us
Slow down the flow of demand into projectsSlow down our decisions on new and changed services(we could also use some slowing down in delivery too, which is a related discussion)And the quid pro quo?
How do we even get this message to governors and executive?
My “bad parents” story probably isn’t a good one to giveBusiness Information Services Librarywww.aslbislfoundation.org/en/bisl
What does the business get in return?More successful projectsSafer organisational changeAnd FASTER DELIVERYHow?
Speed up our ability to deliver
What does the business get in return?More successful projectsSafer organisational changeAnd FASTER DELIVERYHow?
Finally time to do CSI: 10%
And Kaizen
: traditional outsourcing, Cloud, SaaS, PaaS, IaaS...
And ScrumAnd KanbanAnd ScrumbanAnd…fast, iterative, incremental development
: fast, iterative, automated deploymentThree Ways:1 systems thinking2 feedback loops (amplify)3 continual improvement (experimentation and learning)
I’m talking here about Real IT: the capability which remains in-house in an organisation to manage and oversee the usage of information technology
Tension between protecting the existing investment in information and technology assets, and serving change, the newA balancing actProtect: integrity, compliance, efficiency, serviceService: change, competition, innovation
Slow down demand decisionsIn order to free up headroomTo make improvements to IT capabilitiesto speed up our ability to deliver
Cartoon by RuiSoares http://itilblues.files.wordpress.com/