18. Once is nothing.
Twice, a coincidence.
See a behavior 3 times, you
have a pattern.
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19. What to do if you think
someone is holding back
• Listen attentively and take notes during the conversation
• Watch attentively and take notes about things that catch
your eye—nervous tics, sighs, flashes of frustration, etc.
• Have an agenda for the conversation, but let the
conversation flow.
• Take a time out, and/or move the conversation to a
different, more neutral setting.
• Maintain mild pressure and a sense of urgency.
• Be upfront about your doubts.
• Take ownership of your doubts but be firm in your
requests for what you need to “get over it.”
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20. Make sure you are dealing
with a situational behavior
and not a personality quirk.
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21. prepared by
Jason Seiden
FailSPECTACULARLY.com
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