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1
Putting the Strategy
Into Strategic
Communications
2
About Michael Hoffman
• Former senior nonprofit fundraiser and
political consultant
• Founded See3 Communications to use
digital strategy and tools to up the impact of
nonprofits and causes
About Laura Wilson
• Veteran of 2012 Obama campaign digital
team
• Focus on digital campaign strategy and
storytelling for change
3
See3 Communications
Strategy
Capacity building
Video, web, engagement
4
Roadmap for our session
• What is strategic
communications?
• How do you use strategy
with your grantees?
• Translating strategy into
tactics
• Tips and tricks for digital
tools
5
So: What the heck does
“strategic communications”
actually mean?
6
strategy (noun)
1. A plan of action or policy designed to achieve a
major or overall aim.
1.1 The art of planning and directing overall military
operations and movements in a war or battle. Often
contrasted with tactics (see tactic).
7
tactic (noun)
1. An action or strategy carefully planned to
achieve a specific end.
8
Bringing strategy
into the mix with
your grantees
9
Theories of change
1. What is the
change you want
to see?
2. Who is in a
position to make
that change
happen?
The Theory: How can you influence
those people/groups?
10
Theory of Change #1
• Goal: To protect individuals from unsafe chemicals in seafood
• Audience: Consumers
• Theory: Providing simple tips on how to shop for chemical-free
products will make it easier for supporters to “live smarter”
11
Theory of Change #2
• Goal: To enact better
legislation protecting clean
water
• Audience: Lawmakers
• Theory: A petition with
enough signatures will
influence lawmakers to take
action
12
Theory of Change #3
• Goal: To build constituency advocating for better
environmental protection
• Audience: Current NRDC supporters and their friends
• Theory: People are more likely to get involved if their
friends already are. Peer pressure will recruit new
likes/followers who can take action on future NRDC
campaigns
13
So – how is your org evaluating
your grantees’ impact?
14
Evaluation
What’s the programmatic goal?
Who are we trying to reach?
What is our strategy for achieving our goal?
What tactics will we use for implementing this
strategy?
How will we measure success?
For every communications campaign, ask:
15
Say no to vanity metrics
16
How can you be a catalyst for your
grantees to do their best work?
Strengthening the skills, competencies
and abilities that will allow your grantees
to achieve measurable and sustainable
results.
Vision, quality, time, skills, integration, or
ganizational development, leadership
17
From STRATEGY
to
TACTICS
18
Put it into practice:
How do you use digital tools to lead in
your field?
How can you support your grantees in
infusing strategy into their digital
tactics?
19
Traditional Mindset: Hubs and Spokes
20
vs. the Network Mindset
21
Benefits of Strong Networks
• More efficient use of staff time
• Regenerative, constant flow
• Sustaining energy
• Responsive & generous
• Focus on people and community
• Expand community of supporters
22
How are you
talking about change?
24
VIDEO
KEEP
IT
SIMPLE
BE THE MOON
28
First benchmark survey on use
and impact of nonprofit video.
446 Survey Participants
• Senior Management
• Communications
• Development
Nonprofit Organizations
• Representative of large, medium
and small orgs
• Rich diversity of missions
• Broad range of experience with
video
YouTube Platform Data
• 20,000+ nonprofits
http://www.see3.com/intofocus
29
GOING SOCIAL
30
31
Landscape of Digital Communications
32
Three principles of
being social
33
#Ukraine
1. Add value
34
2. Be real
35
3. Strengthen the network
36
Some basic tips to get you started:
• Use an editorial calendar
• Facebook < 3 / Day
• Twitter 1++ / Day
• P2P Asks Are Key
Mornings: 8 – 9AM
Lunch: 12 – 1PM
End of Day: 4:30 – 6PM
Nights: 9:30 – 11PM
Weekends vs. Wednesdays!
Active Social Media Times
38
39
Thank You!
Questions?
mhoffman@see3.com
www.See3.com
(773) 784-7333

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Putting the Strategy into Strategic Communications

  • 1. 1 Putting the Strategy Into Strategic Communications
  • 2. 2 About Michael Hoffman • Former senior nonprofit fundraiser and political consultant • Founded See3 Communications to use digital strategy and tools to up the impact of nonprofits and causes About Laura Wilson • Veteran of 2012 Obama campaign digital team • Focus on digital campaign strategy and storytelling for change
  • 4. 4 Roadmap for our session • What is strategic communications? • How do you use strategy with your grantees? • Translating strategy into tactics • Tips and tricks for digital tools
  • 5. 5 So: What the heck does “strategic communications” actually mean?
  • 6. 6 strategy (noun) 1. A plan of action or policy designed to achieve a major or overall aim. 1.1 The art of planning and directing overall military operations and movements in a war or battle. Often contrasted with tactics (see tactic).
  • 7. 7 tactic (noun) 1. An action or strategy carefully planned to achieve a specific end.
  • 8. 8 Bringing strategy into the mix with your grantees
  • 9. 9 Theories of change 1. What is the change you want to see? 2. Who is in a position to make that change happen? The Theory: How can you influence those people/groups?
  • 10. 10 Theory of Change #1 • Goal: To protect individuals from unsafe chemicals in seafood • Audience: Consumers • Theory: Providing simple tips on how to shop for chemical-free products will make it easier for supporters to “live smarter”
  • 11. 11 Theory of Change #2 • Goal: To enact better legislation protecting clean water • Audience: Lawmakers • Theory: A petition with enough signatures will influence lawmakers to take action
  • 12. 12 Theory of Change #3 • Goal: To build constituency advocating for better environmental protection • Audience: Current NRDC supporters and their friends • Theory: People are more likely to get involved if their friends already are. Peer pressure will recruit new likes/followers who can take action on future NRDC campaigns
  • 13. 13 So – how is your org evaluating your grantees’ impact?
  • 14. 14 Evaluation What’s the programmatic goal? Who are we trying to reach? What is our strategy for achieving our goal? What tactics will we use for implementing this strategy? How will we measure success? For every communications campaign, ask:
  • 15. 15 Say no to vanity metrics
  • 16. 16 How can you be a catalyst for your grantees to do their best work? Strengthening the skills, competencies and abilities that will allow your grantees to achieve measurable and sustainable results. Vision, quality, time, skills, integration, or ganizational development, leadership
  • 18. 18 Put it into practice: How do you use digital tools to lead in your field? How can you support your grantees in infusing strategy into their digital tactics?
  • 21. 21 Benefits of Strong Networks • More efficient use of staff time • Regenerative, constant flow • Sustaining energy • Responsive & generous • Focus on people and community • Expand community of supporters
  • 22. 22 How are you talking about change?
  • 23.
  • 26.
  • 28. 28 First benchmark survey on use and impact of nonprofit video. 446 Survey Participants • Senior Management • Communications • Development Nonprofit Organizations • Representative of large, medium and small orgs • Rich diversity of missions • Broad range of experience with video YouTube Platform Data • 20,000+ nonprofits http://www.see3.com/intofocus
  • 30. 30
  • 31. 31 Landscape of Digital Communications
  • 36. 36 Some basic tips to get you started: • Use an editorial calendar • Facebook < 3 / Day • Twitter 1++ / Day • P2P Asks Are Key
  • 37. Mornings: 8 – 9AM Lunch: 12 – 1PM End of Day: 4:30 – 6PM Nights: 9:30 – 11PM Weekends vs. Wednesdays! Active Social Media Times
  • 38. 38

Hinweis der Redaktion

  1. The best stories make complex ideas to simple. If possible keep your story to one message, idea, theme; viewer often miss the point you really want too make if youpresent them with too many secondary messages
  2. Video works most effectively when it creates a sense of identification between the viewer and the people in the story. People connect to people. As a result, be careful not to make your story about ideas, programs or policies, but the people who personify them.
  3. What he means is that its often better to tell stories of your works impact or to hear peopleoutside your org talking about how great you are, than to hear you saying how great you. Like the moon, you can bask in the reflected light more than radiate your own
  4. The times you think are most useful aren’t always the case. In the US, we often see weekends working well and after dinner, after the kids go to bed working really well.