Ariba Coverage of Risk Management within the Supplier Lifecycle

Ariba Coverage of Risk Management Within the
Supplier Lifecycle
December 2015 Customer

2© 2015 Ariba - an SAP company. All rights reserved. Customer
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Agenda
 Why is Supplier Risk Management Important… and
Difficult
 Solution Overview: Extending Supplier Lifecycle
Management with Risk Insights
 An Example: Supplier Risk Management from a
Regulatory Compliance Perspective
 Future Roadmap

In an Integrated Global Economy, Supplier Risk Is Your
Risk
Geo-Political
Movements
Regulatory &
Compliance Changes
Financial
Instability Natural
Disasters
Mergers &
Acquisitions
Supplier disruptions create multiple pitfalls for executives
• Loss of revenue
• Diminish shareholder value
• Tarnish brand repute
Corporate
Restructuring
Operational
disruptions

Your Business is Exposed to Supplier Uncertainties From
Multiple Quarters
Plant Disruptions
Child Labor
Natural Disasters
Conflict Minerals
Corruption
Political Changes
Environmental Hazards
Regulatory Breaches

Are You Protected Against the Supplier Risks of Today…
and Tomorrow ?

Supplier Risk Examples by Category
7
Risk
Category
Examples
Financial
Supplier Insolvency /
Bankruptcy,
Counterfeiting IP theft,
Theft, Fraud, Commodity
/ Price Violation,
Litigation
Supplier Insolvency / Bankruptcy:
August 2010: Cadence Innovation, which makes door trim, instrument panels and
air bag covers for General Motors Corp filed for bankruptcy protection in August.
General Motors asked the court to allow it access to facilities of the supplier,
Cadence Innovation, so it could obtain necessary tooling and parts for its plants.
This supplier bankruptcy could potentially interrupt the launch of its new Chevrolet
Camaro car.
Operational
Supplier Non-
Performance, Shortages,
IT Security Breaches,
Infrastructure Outages,
Work Stoppages
IT Security Breaches:
April 2011. 77 million PlayStation Network accounts hacked; Sony is said to have
lost millions while the site was down for a month. Of more than 77 million accounts
affected, 12 million had unencrypted credit card numbers. According to Sony it still
has not found the source of the hack. Whoever they are gained access to full
names, passwords, e-mails, home addresses, purchase history, credit card
numbers, and PSN/Qriocity logins and passwords
Geopolitical
Natural Disaster,
Geographic
Concentration,
Geopolitical Instability,
Volatile Logistic Costs
Natural Disaster:
When the Japanese tsunami devastated that nation in 2011, the impact of the
disaster was eventually felt around the world. The Japanese manufacturing
industry was hard-hit, with many facilities shut down for months. In turn, auto
manufacturers in Detroit and elsewhere who rely on parts made in Japan had no
choice but to suspend production when their supply chain was disrupted.

8© 2015 Ariba - an SAP company. All rights reserved. Customer8
Risk
Category
Examples
Reputational
Poor Factory Condition,
Labor Law Violations,
Quality or Safety Lapses,
Ethics Violations
Labor law violations:
In 2006, the Mail on Sunday alleged that sweatshop conditions existed in
factories in China, where the contract manufacturers, Foxconn and Inventec,
operate the factories that produce the iPod. The article stated that one iPod
factory, for instance, had over 200,000 workers that lived and worked in the
factory, with workers regularly doing more than 60 hours of labor per week. Also,
workers made around $100 per month and were required to live on the premises
and pay for rent and food from the company.
Regulatory
Bribes, FCPA Violations,
Illegally Logged / Mined
content, Environmental
Violations, SOX Violations,
Denied Parties Violations
Environmental Violation:
April 24, 2010 Gulf of Mexico: The Deepwater Horizon, a semi-submersible
drilling rig, sank on April 22, after an April 20th explosion on the vessel. As much
as 60,000 barrels of oil per day were leaking into the water, threatening wildlife
along the Louisiana Coast. BP (British Petroleum), which leased the Deepwater
Horizon, is responsible for the cleanup, but the U.S. Navy supplied the company
with resources to help contain the slick.
Supplier Risk Examples by Category

Supplier Risk Management Delivers a Distinct Advantage
to Your Organization
Organizations that leverage
supplier risk analysis and
mitigation tools
Organizations that benchmark
supplier performance against
others
Suppliers that reported
catastrophic failures
5% 2%5% 43%12% 61%
Best-in-class
enterprises
Laggards
Best-in-class enterprises identify supplier risk management as an essential component to achieving
effective supplier management
Source : The Year of the Supplier, Aberdeen Group, 2012

Yet Effective Supplier Risk Management Remains
Challenging
Incorrect, incomplete and out-of-date supplier information
Lack of a unified view in to the supplier portfolio due to disparate sources
of information within the organization
Poor adoption of supplier management practices within the end-users as
well as suppliers
Limited resources to monitor and execute risk programs
Lack of accurate insights on external events that influence supplier risk
exposures

Agenda
Difficult
 An Example: Supplier Risk Management from a
 Future Roadmap

Ariba Solution: Extending Supplier Information &
Performance Management with Risk Insights
Ariba Supplier Information & Performance Management (SIPM) and Supplier Infonet help enterprises
monitor, measure, and mitigate supplier risks by enabling them to manage the full supplier lifecycle
spectrum and as well as delivering continual real-time insights on all risk events that affect the supplier
ecosystem.
Aggregate supplier
information and risk
profiles from external
insights and a
configurable web-
based supplier
questionnaire and
document portal
On-board Measure AnalyzeQualify
Synchronize
supplier information
with existing
systems, manage
supplier approval
workflows and
certifications
Measure supplier
performance and
risk exposures to
undertake
corrective actions
Analyze supplier
performance and
supplier risk using
out-of-the-box and
custom reporting
tools
Monitor
Monitor multi-tier
supplier risks on
real time basis and
trigger mitigation
workflows
Supported by external risk insights, compliance checks and early warnings

Key Elements in the Ariba Offering
Network-Driven Visibility, Real-time Insights, Robust Performance Management
 Supplier Qualification and Onboarding
 Customer website integrated supplier questionnaire that
facilitates self-service registration
 Synchronization between Ariba Sourcing and supplier
profile to ensure information is current
 Supplier ease of use through a unified seller console
that allows single supplier login across all Ariba solutions
 Supplier Performance Measurement
 Built-in supplier performance measurement project
workspaces with recurring tasks
 User defined workflow triggers for out-of-threshold
scores,
 Best-Practice expertise on building Key Performance
Indicators/ Key Risk Indicators, scorecards and surveys
 Real Time Supplier Risk Visibility
 Sematic analysis of web data to identify risk events that
the supply base is exposed to
 Predictive intelligence to assess risk potential and
impact
 Supply base risk profile that extends to supplier parent-
child and n-tier supplier levels
Multi-tier Supplier Risk Visibility
Supplier Management Dashboard

Scalable Supplier Qualification and Onboarding
Updated by
the supplier
Updated by
the 3rd Party
Updated by
You/User
 Supplier self-registration on buyer site and
ability to upload supporting credentials to the
buyer portal
 Bi-directional integration of supplier data with
existing systems thus ensuring supplier
information is current at all times
 Ability to profile suppliers using conditional
questions and user defined workflows based
on supplier responses
 User ability to define supplier parent/child
relationships and add multiple supplier
contacts
 Supplier notifications on document
submissions/ upcoming expiries for
insurance, financials, diversity, risk etc
 User flexibility to update additional supplier
information , assign supplier owners and
define supplier groups/ categories

Robust Supplier Performance Assessment
 Allows creation of supplier surveys and
triggers recurring stakeholder feedback
for employees who interact with
suppliers
 Ability to define Key Performance
Indicators (KPI’s) and map survey
questions to specific metrics
 Central KPI library for reusability,
supplier scorecarding capabilities and
management of SPM activities by
categories or supplier groups
 Automated action item alerts due to out-
of-threshold performance scores
 Ad-hoc and custom supplier reporting
and performance specific dashboards
enabling 360 degree visibility across the
supplier base

Ongoing Monitoring Of Supplier Risk Leading Indicators
 Receive early alerts on risk events
affecting your supplier ecosystem using
semantic analytics of data from over
200,000+ sources
 Track suppliers based on user defined
thresholds on risk event types and
frequency
 Personalized risk event tracking and
ability to ‘follow’ suppliers of interest
 Ability to assess risk in a multi-tier
supplier hierarchy
 Interactive geo-map visual based on
user-defined parameters to compare
suppliers and regions at risk
 Intuitive risk views on supplier parent-
child, suppliers’ operating locations for
risk traceability

Effective Supplier Management is a Two-Way Street
A Unified Seller Experience to Reduce Supplier Fatigue and Drive Adoption
Supplier Portal
• Single supplier login across all Ariba solutions and across all Ariba Buyer relationships
• Intuitive seller registration and single terms of use for all Ariba solutions
• Suppliers manage their Ariba profile across all potential and existing buyer relationships centrally
• Link multiple supplier user ID’s to a single Ariba Commerce Cloud ID with multiple roles assigned

Comprehensive Supplier Lifecycle Coverage
Capabilities SIPM InfoNet
Supplier Registration via Ariba Network
Supplier Self-Service Data Maintenance
SPQ, Certificates, Surveys & Scorecards
Supplier Project Management
Supplier 360 degree dashboard view across activities
Integration to ERP / vendor master
Supplier matching, cleansing and enrichment with external
information
Comprehensive Supplier risk information at point of use
Geo-map view of supplier risk
Configurable alerting system across all risk categories
Parent-child and multi-tier supplier visibility
Supplier Segmentation, Risk exposure and Impact analysis *
Quick Time-to-Value by leveraging existing best-in-breed solutions
Future

The Ariba Advantage
Ability to deliver advanced risk insights based on structured and unstructured data analytics,
machine learning algorithms, data enrichment and natural language processing tools
Single sign-on for suppliers across all buyer relationships and Ariba solutions enhances
supplier ease of use and thus drastically improves supplier adoption
Best Practice Center delivered services on supplier questionnaire roll-out, defining KPI
libraries, user surveys, scorecarding, risk assessments etc
User Adoption Services
Real-Time Insights
Unified Seller Console
Visibility Beyond Your Level 1 Suppliers
Flexibility to view and assess risk of not just your level 1 suppliers but also the sub-tiers (
supplier’s supplier) to gain an in-depth view in to your supplier value chain
3600 Supplier Information Visibility
Ability to capture information across the supplier lifecycle viz onboarding, measurement and
risk monitoring using a single platform that synchronizes supplier information from other Ariba
modules as well as your existing systems

Helping You Manage Risk Across the Full Spectrum of
Your Supplier Base
3
2
1
Actions
• Initiate supplier performance and risk management tasks to evaluate
suppliers on a recurring basis
• Define user tasks, workflows and analyze supplier performance
• Map supplier tiers and track risk across all risk parameters
• Enrich existing supplier information with third party scores for
additional validity
• +Tier 2 and Tier 3 actions
Actions
• Qualify and onboard suppliers
• Allow supplier to maintain information using self-service
• Track reputational and brand risk
Actions
• Assign supplier groups to category managers
• Selectively roll-out of supplier performance and risk assessment
initiatives
• Define supplier risk events/ exposures of relevance and initiate
workflows for risk alerts
• Track operational, financial, regulatory and location risks real-
time
• + Tier 3 actionsTactical Engagement
Suppliers
Business Critical
Suppliers/ Partners
Preferred Suppliers/
Operations Critical Suppliers

Market Event Alerts Covered
150 Risk Event Types Available
o Strikes
o Industrial Accidents
o Plant Shutdowns
o Plant Disruptions
o Environmental Disasters
o Transportation Security
o Transportation Accidents
o Cyber terrorism
o Quality Issues
o Project Delays
o Bankruptcy
o Divestment
o Senior Management Changes
o Ownership Changes
o Corporate Crime
o Financial Reporting Fraud
o Insider Trading
o Unethical Practice
o Intellectual Property Infringement
o Litigation
o Sanctions / Watchlists
o Natural Disasters
o Geopolitical Issues
o Country Risk scores
o *Health Hazards
o *Critical Infrastructure Failures
Location Risks
Opportunities
Operational Risks Reputational Risks
Regulatory Risks
o Contract Awarded
o Patent Issued or Upheld
o Environmental Issues
o Money Laundering
o Child Labor / Forced Labor
o Food Poisoning
o Neglect of Workplace Safety
o Anticompetitive Behavior
o Sanctions Violations
o Corporate Credit Rating Downgrade
o Diversity
o *ABAC, AML
*To be added in future releases.
* Financial Health

Example: Timeline of a Supplier Risk Event (1/2)
Signals of potential supplier disruption event build-up helps customers undertake preventive
action
Sequence of risk alerts identified
1
2
3
4

Potential risk event
identified by
Supplier Infonet and
users are alerted
Example: Actions based on Timeline of a Supplier Risk Event
Signals of potential supplier disruption event build-up helps customers undertake preventive
action
Standard Register
hires advisors for
options that could
include sale,
restructuring
Jan, 23, 2015
Standard register
files for Chapter 11
Bankruptcy
Mar 12, 2015
Supplier risk alert
feed uploaded to
Ariba SIPM. User
workflow initiated.
Supplier risk mitigation
actions identified.
Kick-off supplier
conversation
Kick-off migration of
business operations
to new supplier
Hedge fund set o buy
Standard Register says
it will keep
headquarters in Dayton
Mar 13, 2015
Standard
Registers board,
lenders face
potential lawsuit
Potential disruption
severity and impact
assessed. Alternate
supplier identified
Mar 19, 2015

Ariba and SAP – Leading the Pack
An integrated best-of-breed application suite addressing the entire spend management process
Gartner: Magic Quadrant for Strategic Sourcing
Application Suites, February 4, 2015
Gartner: Magic Quadrant for Procure-to-Pay Suites
for Indirect Procurement– Mar 2015
Strategic Sourcing Procure to Pay

Agenda
Difficult
 An Example: Supplier Risk Management From a
 Future Roadmap

OCC’s Risk Management Guidance Framework for
Banking Institutions
Office of the Comptroller of the Currency (OCC),
Bulletin 2013-29
Managing the Vendor Life Cycle
“…an effective risk management process
includes…”
 Proper due diligence in selecting a vendor
 Written contracts that outline the responsibilities of all parties
 Ongoing monitoring of the vendor’s activities and
performance
 Contingency plans for ending the relationship effectively
 Clear roles managing the relationship and risk management
process
 Documentation of oversight, accountability, monitoring
The OCC Risk Management Guidance mandates banks to undertake appropriate risk management
measures while managing all third-party relationships across the lifecycle of their engagement with
the bank.

Managing Third-Party Risk Exposure
How Does Ariba Help Manage Third-Party Risk Exposure in the Supplier Lifecycle
Qualify Onboard Measure Monitor
• Supplier risk due
diligence through
user created
supplier
qualification and
evaluation
questionnaires
• Trigger
qualification or
updated
evaluations based
on external risk
events
• Up-to-date supplier
information through
integration with
existing systems
• Customizable
approval and
supplier assignment
workflows
• Supplier document
management
• Enrich supplier
information with
third-party sources
• Recurring supplier
scorecarding
through user
created
performance and
risk assessment
surveys
• Built-in workflows
and user alerts to
undertake
corrective action
plans
• Real-time
monitoring for risk
events
• Mapping and
monitoring of
supplier n-tier
hierarchy
• Identify and
prioritize risk events
relevant to your
users and trigger
alerts
Supplier 3600 Reporting
Designed to address every step of the supplier lifecycle management

Click the screen to play the video from YouTube
Organization
First Niagara
Headquarters
Buffalo, New York
Industry
Banking
Products
Financial Services
Total Assets
$37 Billion
Employees
5000+
An Example: First Niagara Bank
Driving a Scalable Supplier Management Model With Ariba

Agenda
Difficult
 An Example: Supplier Risk Management From a
 Future Roadmap

Vision for Supplier Management
A unified solution combining information, intelligence, performance, and risk
Performance Management
• Surveys
• KPI Management
• Scorecards
• Analytical Reporting
• Supplier Performance
Process Mgt.
• Supplier Program Mgmt.
Risk Management
• KNOW your supplier
(Identification, key
suppliers, categories)
• KRI Management
• Across risk types –
reputation, operational,
compliance, financial
• Risk Segmentation and
Assessment
• Supplier Information
Enrichment – ratings,
scores
Information
Management
• Pre-Qualification
• Registration & On-
Boarding
• Profile Mgmt.
• Certificate Mgmt.
• Supplier Discovery
• Segmentation
Predictive Insights &
Intelligence
• Analytical Reports
• Heat Maps
• Alerts
• Benchmarks
• Risk Exposure and
Impact
• Inherent Risk potential
VisibilityAlerts Benchmarks
Government / public data,
Licensed 3rd party data,
Newsfeeds
Business Systems
(ERP, GRC, Finance)

Integrating Risk Insights into the Supplier Lifecycle
• Risk impact scores and
ratings
• Incorporate risk factors in
supplier scorecard
• Collaborate internally to
understand impact
• Risk traceability to enable
actions
• Monitor based on inherent
business risk factors
• Ongoing monitoring for risk
exposure
• Alerts based on changes to
risk profile
• Periodic due diligence
checks for business critical
suppliers
• Combine risk profile with
supplier profile
• Filter based on
compliance/financial risk
attributes
• Role based views of risks
relevant to the user’s role
• Differences between supplier
declared info and risk profile
• Trigger compliance checks
• Trigger additional
certifications from content
partners

Risk: Planned Scope
A scalable risk insights solution that enables
ongoing monitoring and intelligence on leading
risk indicators for your global supply base,
presented to supplier engagement owners and risk
experts for proactive supplier management.
Supplier Risk
Due Diligence
Ongoing
Supplier
Monitoring
Collaborative
Risk
assessment
and evaluation
Risk Mitigation
and Corrective
action
3
2
1
Tactical Engagement
Suppliers
Preferred Suppliers/
Operations Critical Suppliers
Business Critical
Suppliers/ Partners

Outcome: Shared risk exposure across LoB, Procurement,
Compliance and Risk teams
Supplier Manager
Category Manager
Supply Chain
Compliance & Risk
IT
Legal
Shared Services
Plant Ops
• Immediate action by
supplier engagement
owners
• Collaborate across teams
to assess risk
• Meet corporate
compliance and CSR
standards
Compliance Financial Reputational OperationalSustainability

Evolution of SAP Supplier InfoNet in 2015
New risk signals
• News-based natural disaster
and geo political events, IT
service disruptions,
JV/Partnerships
• Capture 3rd party scores
related to location
vulnerability/readiness
Location-based risk signals
• Natural disaster event alerts
by supplier location (source
GDACS)
• Country-specific
competitive/vulnerability
and risk scores
Content Additions -
Reputational Risk and
Regulatory compliance
• New regulatory/compliance
news categories: fraud,
ABAC, non-compliance,
litigation sub-categories
• Geo-political and public
health events
• Financial deterioration, credit
risk rating,
Alert relevance and quality
Alerts grouping, improved quality
and relevance, additional risk
events – regulatory compliance
Globalization:
Local/Regional/Global news
perspectives in additional
language (Spanish)
Review and audit trail: Provide
review comments for audit trail
purposes
Mar 2015
v2.3
Dec 2015
v3.0
Feb 2015
v2.0
Integration
• API to publish insights to
your in-house procurement
or risk management
systems
User enhancements
• Map view of risk
• Search by supplier ID
• Follow All suppliers
Content precision
• Improved content
relevance
• Reduced noise
Future
Risk dashboard
Risk category summaries | Risk signals
snapshots, Sentiment and Signal
trends, Role-based risk views and filters
Network Intelligence
Context and benchmarks derived
from Ariba Network for network
relationships
Risk exposure impact and modeling
Analyze risk impact on business, model
what-if scenarios for decision making
Integrate tightly with supplier
management
Extend Content Coverage
• Sanctions and regulatory info
government and international
agencies (eg. OFAC, OSHA)
• Slavery, Sustainability
• Company’s financials capture and
financial health ratings
• Industry specific regulatory content
• Country specific export-import
regulations

Supplier Risk Roadmap
Planned for 2016, evolve InfoNet into an Ariba solution
• Inherit supplier records and
matrix from SM for risk
identification
• Derive risk exposure based
on external risk leading
indicators
• Deliver Insights and alerts
from ongoing monitoring
within Ariba (out of Ariba DC)
• Role based views of risk
exposure
August 2016 Dec 2016May 2016
• Add risk exposure to
supplier profile in SM
• Ability to filter risk
exposure by supplier
matrix
• Add due diligence
compliance check process
flow
• Trigger tasks in SIPM
based on risk
Future
• Context and benchmarks derived
from Ariba Network for network
relationships
Risk exposure impact and modeling
• Analyze risk impact on business,
model what-if scenarios for decision
making
Integrate tightly with supplier
management
Features
Compliance risk
• Sanctions and regulatory info
government and international
agencies
• Legal complaints
• Adverse compliance risk
events
Sustainability
• Forced labor risk
• Social risk
3rd party risk indicators
• Additional risk indicators from
3rd parties
Financial Health
• Company’s financials
capture and financial health
ratings
Connect custom 3rd party due
diligence process
Extend Content Coverage
• Enhanced Sustainability
• Global Trade risks
• Labor health, safety and fair labor
practices
• Industry specific regulatory content
• Country specific export-import
regulations
Content
• Integrate risk scores and
impact into supplier
scorecards
• Identify ongoing
performance measurement
based on risk
• Extend to address
sustainability due diligence
• Associate risk due
diligence based on
inherent risk factors at
project level

Planned: Supplier Risk Insights in Ariba Portal
Insights detection and risk indicators surfaced in other Ariba modules
Associations /
Correlations
Alert Generator
*
Report Generator APIs *
Insights
Dashboard *
3rd party data
aggregator
Event
detection *
Impact
models
Exposure
mapping *
Root cause
analysis
Data
enrichment
3rd party
connector
Trend
Analysis
Outside IQ
Content Partners
Sourcing SRPM
Supplier
Risk
Reports Spend Viz
Business Systems
(Ariba, ERP, GRC,
Finance, PSN, GTS)
3rd party
systems
APIs
SMtechstack
User
facing
SAP Labs Preview
Back
end

SIPM
Supplier Risk
Management
Supplier
Manager
Supplier Master Data
Operational KPIs
ERP
Risk
Manager
Supplier Matching
& Enrichment
Relevancy,
Trends,
Insights
Impact
Analysis
Information &
Content HANA DB
Alerts and
Notifications
Information & Content Engine
Industry Expertise
Supplier
InfoNet
Certification, Audit services
Outside IQ
Risk Content Partners
PLANNED: Technology Stack and Partner View
SIPM + InfoNet + Smart Supplier Matching + Network Centricity
SAP Labs Preview

SAP Labs Preview
Planned: External Info embedded in SIPM supplier profile
• At-a-glance view of
external information for
a supplier
• Events feed in to SIPM
supplier profile
• Events act as trigger for
additional SPQ or
supplier audit
• Get top events
impacting supplier
• Review alert trends

Thank You

Gopal Sundaram
VP, Products & Innovation
Supplier Management
eric.coker@sap.com
1.678.336.2763
Maria Gammon
Sr. Product Manager
Supplier Management
maria.elena.gammon@sap.com
1.214.872.1316
Keertan Rai
Director, Solution Marketing
keertan.rai@sap.com
+91.80.4191.4463
Sundar Kamak
VP, Solution Marketing
sundar.kamak@sap.com
1.650.390.1030
Solution Contacts
Padmini Ranganathan
VP, Products & Innovation
Knowledge Network solutions
padmini.ranganathan@sap.com
1.650.646.0048
Ruchi Aswal
Product Manager
Supplier Risk
ruchi.aswal@sap.com
1.617.715.7240

Ariba Coverage of Risk Management within the Supplier Lifecycle

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