What is needed to make your data center available, efficient and safe throughout its life cycle. Assessing where you are now and mapping out where you want to be is critical to your success. Services are the key to get you there. We will discuss what you should expect from a world class service provider and the scope of services need to make your data center the best it can be. We will cover phases including Assess, Plan, Design, Build, Commission, Monitor, Maintain, Operate, and Optimize. Whether your project is large or small, new or retrofit, services are available to simplify your life, reduce costs and tackle your technical or business challenges.
Data Center Life Cycle Services - Key to Performance and Availability
1. 1
Data Center Life Cycle Services
What is needed to make your data center available, efficient and safe
throughout its life cycle
2. 2
Importance of data centers
Life
Critical
Life
Critical
Business
Critical
Business
Critical
Mission
Critical
Mission
Critical
3. 3
Data centers have changed
Designs need to come on-line
faster and be more reliable and
resilient
Visibility into domains to maintain availability and
perform root cause analysis and post mortem is
mandatory
Operators want to simplify their lives and lower costs
4. 4
Top causes of data center downtime
1. Human Error - Allowing unqualified persons into the data center
2. Lack of a SOP, MOP, or emergency procedures
3. Lack of predictive measures, including testing and maintenance
4. Failure to maintain or replace UPS and UPS batteries
5. Lack of redundancy resulting in a single point of failure including lack of a
back-up generator
6. Primary cooling failure
6. 6
We provide the supply model you prefer
Subsystems
Complex Data Center systems
that are key pieces of Data
Center domains – IT Room,
Facility Power, Facility Cooling,
Security, DCIM
Solutions
Innovative combination of
technology, products, and
services providing an integrated,
high value response to Data
Center customer needs
Components
100,000+ catalog of Data
Center components and
individual software modules
7. 7
We can work with you in many ways
To solve your business challenges
HHaarrddwwaarree & & S Sooffttwwaarree SSeerrvviciceess
Turnkey
Provider
Trusted
Advisor
Facility
Operator
DCIM
Integrator
UPS Supplier
Power Quality
Software Supplier
Building Operations
Software Supplier
Switchgear Supplier
IT Rack Supplier
IT Room
Management
Supplier
Remote Monitoring
Provider
UPS Maintenance
Provider
Software Installer
Arc-flash Assessor
Project Manager
Design Assistant
Solutions
9. 9
Holistic service…
One company to assess, plan, design, manufacture/build and operate your
data center....to improve performance, cost, and speed
10. 10
Schneider Electric as a Data Center service provider
Can support all projects
> Small and large
> New and retrofit
Offer complete range of
life cycle services
On-site and off-site
support
> Depth and bench
strength
Minimize risks,
expenses, and
timeframe
Toolsets with standardized
record keeping
> History
> Data access
> Entitlements
Processes are documented
and mature
Clear escalation paths
Globally consistent standards,
offer, coverage, and support
Simplified experience means a
“one-stop-shop” for managing
all physical infrastructure
service needs
Service personnel are
trained and certified
Considered to be
industry and subject
matter experts
Leverage experience to
implement and improve
best practices
Can attain “Trusted
Advisor” status
11. 11
With the largest
team of experts
Schneider Electric is here for you
With over 7,000 service experts
including
>Technicians
>Program managers
>Support staff
>Solution Architects
And a dedicated service supply
chain
12. 12
Our tools and designs are the best around
Customer Access to White Papers, TradeOff Tools, and Education
White Papers Education
Library of Complete Data Center Reference Designs from 200 kW to 20MW
Reference
Designs
13. 13
Data Center Reference Designs
> Library of engineered reference
designs
> 1, 2, 3.3 and 20 MW deployment
sizes
> Uptime Tier II and III designs
> Design Methodology and Explanation
> System level technical specifications
> Available load, PUE, Density, Layout
> Complete schematics and BOMs
15. 15
Data Center Expert
Resource Advisor
Cooling Monitoring
Expert
Monitor and control
data center cooling
Power
Monitoring Expert
Advanced power monitoring and
power quality analysis
Data Center Operation
Manage Data Center assets,
operational and capital costs
Advanced monitoring
and automation
Track and manage
enterprise energy and
carbon costs
Comprehensive DCIM
16. 16
StruxureWare Expert software monitors and manages power,
cooling and security
Data Center
Expert
•PDU’s, RPP’s
•RM PDU’s,
Environmental
•Busway, Security
•Panelboards
•UPS
• Security
Power Monitoring
Expert
•Switchgear MV & LV
•Metered Breakers &
Panelboards, PDU’s,
RPP’s
•Busway, Transformers,
UPS
•Generators and ATS
17. 17
We make it easy to manage all of your data center
assets and operational costs
Data Center Operation
● Improved electrical and operational efficiency
● View of overall energy asset utilization to better plan for growth and
dynamic change
19. 19
Case Studies
Amazon Web Services Service Disruption
Virginia, June 2012
One of the main breakers on a back-up power distribution circuit was
incorrectly configured to open at too low a power threshold and opened
when the load transferred to this circuit.
The army of Cisco and Microsoft guys on staff couldn’t troubleshoot why
the power went out.
Could this have been prevented or remedied faster?
•Breaker coordination study–When new electrical distribution systems are added to the fold, a
re-coordination of the entire system should be done
•MOP & mock drills–more thorough testing methodologies probably could have caught the issue
sooner
20. 20
Case Studies
Power Restored After Outage at San Diego Airport
The Associated Press
Saturday, May 25, 2013 | SAN DIEGO
Power has been restored to a San Diego Airport terminal, after an outage caused minor flight delays and
forced security workers to hand-screen luggage and passengers.
According to San Diego Airport Authority spokeswoman Cheryl Brown:
A high-voltage transformer blew on the terminal's roof Saturday evening. The outage shut down computers,
jet ways and the baggage delivery system.
Could this have been prevented or remedied faster?
•Monitor Services–Power Monitoring with waveform and capacity management
21. Case Studies
RagingWire offers a new level of redundancy, reliability, and service for their customers.
May 2011 | Ashburn VA
Designing and Operating Data Centers for 100% Availability
RagingWire knew that utility outages were just the tip of the availability iceberg. Equipment failures,
insufficient maintenance practices, human error, and improper equipment testing and commissioning all lurk
beneath the surface.
21
Design Services
•Integrated & redundant low voltage switchgear, UPS, PDU’s, BMS, and Power Monitoring
•Develop the code allowing the crucial integration between the physical electrical equipment and
the controls architecture
•Failover and automation technology and processes to allow live IT power load to be moved or
shared
22. 22
Customer focused experts
Worldwide teams of experts…
>Planning and Design experts
>Data Center Solution Architects
>Project Managers
>Strategic Partners
>Solution Centers
Leveraging teamwork to support you
23. 23
The Schneider Electric difference…
Team of over 7,000 trained specialists covering every phase and
system in the data center
Standardized, documented, and validated methodology leveraging
automation tools and repeatable processes developed over 45
years
Complete portfolio of services to solve your technical or business
challenge, simplify your
life, and reduce costs
24. 24
Schneider Electric leads the Data Center solutions industry
as a life cycle services provider
Opportunity &
Knowledge
Close the Loop
Schneider Electric gains enhanced understanding of the
customers’ current and latent needs by being in more sites
Feedback from the field results in solution development that
enhances performance and serviceability
Effective
&
Efficient
Solution design, installation, integration, and operation services
are performed more on Schneider Electric solutions leveraging
Schneider Electric Software
Hinweis der Redaktion
Traditional data center approaches involve what we call the “craft” built process.
Engineers and contractors assembling best of breed components that are put together in a one-of-a-kind custom design.
We look at the issue as an opportunity to Solve the whole problem – look at the data center as a complete system not just components. Sure we also make the best components, but standardizing and simplifying the design, plan build and operate process has exponential benefits in reliability, compatibility, efficiency and TCO.
1908 – mass production of the automobile (model T) killed to craft built automobile industry. This is the path of the data center.
Our goal is to make building a data center more like buying a car and less like building a custom house.
SO ancillary functions like a bank – if the main computer that controls al deposits
And loans goes down it cripples the bank. If an ATM at a branch goes down it effects
A piece of the business but not all.
Life critical applies to loss of life due to lack of availability of information. Mainly for medical emergencies
Business critical business function
Vital function (such as production and sales) without which a firm cannot operate or remain viable. If a critical business function is interrupted, a firm could suffer serious financial, legal, or other damages or penalties. Earliest possible restoration of such functions after a disruption is the main objective of business continuity planning.
Mission critical refers to any factor of a system (equipment, process, procedure, software, etc.) whose failure will result in the failure of business operations.
Historically data centers were all one offs and built to order
Today in the world of cloud things have to move
At a much faster pace. Plus one offs are inherently less reliable
And people understand the world of open source and leveraging lessons
Learned and mistakes made buy other people that they can now benefit from.
Another thing that has become popular is operating and actively monitoring your data center.
Not only IT room, but all of the domains that effect availability like the emergency generator an chillers. This has value on the preventative side as well as the repair side. Also when you need to understand why something may have gone wrong its extremely helpful to have a history of data
Most companies that are not in the data center business generally do not want to spend the time and money to become data center experts. There are exceptions of course but for the most part – its far better for everyone involved to let experts plan design build, operatite and maintain data centers.
Components Examples:
• 100,000+ catalog of data center components
• Individual software modules
Subsystems Examples:
• UPS with distribution and maintenance bypass
• Busway distribution with metering
• DCIM – Expert or Operations management
Solutions examples:
• Complete data center solutions
• Complete facility power (UPS, switchgear, transformer)
• Complete DCIM implementation
One or Schneider Electric’s key differentiators is the vide variety and competencies of customer engagement. We can work with you in many ways to solve your business challenges. If you have systems, process and designs and just need the best hardware or software component there are many channels to purchase from. If you are in need of a a certain a la carte service - maybe in planning or design of part of your electrical power train we can do that. If you want us to maintain or monitor part or all of your physical infrastructure we can do that. We can manage all or part of your project and even supply complete “turnkey” data centers if you want us to do the whole project. Plus we are available to operate that data center if you need that as well.
Your customers may already be familiar with some of our class leading service offers like MGE UPS maintenance, APC IT room remote management, Lee Technology facility operations or Square D arc flash assessments. These services are not changing, but how we talk about them is. We are consolidating all of these data center services under our Schneider Electric life cycle services umbrella that has 6 phases.
Assess
Plan
Design
Operate
Segmenting services this way makes it easier for our customers to understand where they are in the cycle and makes it much easier for us to explain services available to enable them. We can work with the customer on any single stage of the lifecycle, multiple phases or be their partner from beginning through optimization. We support all projects small or large, new or retrofit. Basic services or advanced.
We are simplifying Design and Build process with modular Data Centers
We are streamlining Plan and Design phases with Reference Designs
We are investing in Facility Operations and Energy Assessment services
Data center service providers are very fragmented – some only work on power systems, some cooling, some just the IT equipment, software, etc. Then you have areas of specialty – designers, maintainers, consultants, monitoring specialists, etc Only Schneider Electric can support all projects with mature and automated Toolsets and record keeping performed bt service personnel that are certified and considered industry and subject matter experts.
Schneider Electric has a global team of over 7000 trained service specialists that cover every phase and system in the data center. We use standardized, documented, and validated methodology that leverages our own software automation tools. These repeatable processes were developed and refined over the last 45 years – starting when data centers were invented. Our Schneider Electric life cycle services can help in 3 ways - solves your customers’ technical or business challenges, simplifies their life, and reduces costs.
Data center infrastructure is complicated -power and cooling systems can present a daunting tangle of variables, dependencies, and interactions
Decisions will have long-term impact on the performance and Total Cost of Ownership of the data center lifecycle
The “right” decisions need to be made early in the planning and design phases to insure the desired availability and cost
Thats why we make a complete portfolio of tools and collateral for education and decisions making early in the planning process
Decisions can now be made quickly – minutes using these tools rather than the weeks and months it takes using the legacy process where you are paying to have a proposal made and then any questions requests or changes require a new proposal.
Quickly remove expensive planning roadblocks
Align data center costs with budgeting goals
Align availability targets with business goals
Develop ROI for Green Initiatives including Carbon Committments
Schneider Electric has put its broad engineering Design Expertise to use by developing a full portfolio of data center reference designs. Those are here to facilitate comparison and setting starting points to make informed decision before investing.
So now you can quickly visualize layouts, determine costs, efficiency, physical weight as well as …
Density
Redundancy
Architecture
With a one-line schematic and full bill of materials
Our DCIM software is the most comprehensive available. We have
IT Infrastructure and Device Monitoring for Advanced cooling, monitoring, and automation in the IT room
Facility Cooling Monitoring to Monitor and control data center power, cooling, and security
Facility Power Monitoring for Advanced power monitoring analysis and power quality
Data Center Operations Management to Manage data center assets, operational and capital costs
And Energy and sustainability to Track and manage enterprise energy and carbon costs
capital costs
Energy and sustainability: Track and manage enterprise energy and carbon costs
IT Infrastructure and Device Monitoring: Advanced cooling, monitoring, and automation
FROM DELETED SLIDE:
Schneider Electric has a history of building effective, powerful software tools.
But, our offering has been a complex network of various applications that have little in common.
This far reaching offer can be difficult for customers to understand and select the right applications for their situation.
So, we selected some of our best, most robust software applications and organized them into a framework across 3 levels and 7 functions.
Different users at different levels have different needs.
The machine operator needs millisecond data delivered by a SCADA that allows him to make split second decisions on the plant floor or within a building.
The plant manager needs analytics that allow him to analyze trends and optimize assets.
The CFO or CEO needs aggregated, monthly or weekly reports that give her a trendline for energy use, cost, carbon, etc.
Schneider Electric now has software that perfectly fits each level and business function.
Sustainability Planning: To view energy and sustainability issues strategically ensuring all decisions support the financial and operational integrity of your entire enterprise.
Energy Management: Flexible and scalable energy management information system that aggregates energy data into a single view to support your energy efficiency initiatives.
Business Operations: To maximize business performance and enhance operational efficiency throughout all facilities and processes.
Asset Management: To validate that each asset is performing at optimal level and ensure the asset lifecycle is fully optimized.
Power Availability: To protect your business from damage and disruptions caused by power outages and power quality issues.
Process Control: To control facility processes completely to drive maximum production performance and ensure operational safety.
Security: To verify occupants are both protected and able to perform their jobs securely.
Data Center Expert provides an efficient way for organizations to monitor their company-wide multi-vendor physical infrastructure: power, cooling, security, and IT environment. Real-time monitoring, user-defined reports and graphs, and instant fault notification and escalation enable quick assessment and resolution of critical infrastructure events that can adversely affect IT system availability.
StruxureWare Operations software manages assets, operational and capital costs
Data Center Operation enables vendor-agnostic inventory management with real-time data shown within your data center physical layout. A location-based drill-down view provides a structured overview of data center locations, from a global to local view down to single assets. Our modular approach combines all the benefits of real-time monitoring and inventory management through to detailed planning and predictive simulation tools. Energy usage of their data centers and supporting facilities
Metering plus intelligent modeling of the electrical and mechanical topology
Energy efficiency analysis—Simulating, modeling risks, cost and business impact
View of overall energy asset utilization to better plan for growth and dynamic change
There were a couple of very high profile outages – this one was famous
Mainly because of the length of the outage
Best thing to do is build with a reference design where functionality is well understood
Maintenance Operational Procedures, Maintenance Operations Program
There are no shortage of experts available to help you at any stage of the data center life cycle.
Planning and design experts can help make the hard decisions early in the process utilizing the many tools and years of experience.
Data center solution architects will put together the exact solution that meets your specific needs.
Our project managers can assist with managing a small part of the overall project or even serve as prime to bring the project on time and on busget. We can leverage our extensive reach and bring in partners that may have a special area of expertise or knowledge to make the overall experience the best possible. And we have solutions centers WW so the you can have local support for you data center project.