1. SAURAV SHARMA
Email id:- isauravsharma88@gmail.com
Mobile :- +918149415453
Objective Expand leadership responsibilities, improve organizational ability to exceed
corporate goals, and help honor all long-term commitments made to customers. My
goal is to become associated with a company where I can utilize my skills and gain
further experience while enhancing the company’s productivity and reputation.
EXPERINCE:
• Email Supporter in Amazon.de in IBM Daksh (Concentrix) Pune
• From August 2013 - Present
 Solving customer issues.
 Customer service from buying of the produt til the delievery of the proeduct.
 After product delievery sevices
• Worked as a Temp. S.M.E at Amazon.de (Concentrix) :
• For 2 Months
 Handling a team of 15 members
 Team management
 On floor Training support to new joinees .
Academic Qualification
• Diploma in C.S.E from Lovely Professional University (2004-2007)
• German Language course (A:1,A:2,B:1) From Max Muller Bhavan, Pune (2008-2009)
Skills :
• Team management
• Leadership

2. • Customer service
• Negotiation
• Supervison
• Strong skills in Time management, Prioritizing tasks, and meeting deadlines.
• Employee relations
Strengths
• Dedication towards work.
• Good interpersonal skills and fast learner.
• Adaptability towards new environment and technologies.
• Ability to work in a group.
• Honest and Hard Worker
ACHIEVEMENTS
• Participated in German Cultural Programs
• Participated in Sports Tournaments.
• Participated in Photography Exhibitions.
• 2014 (May) Season Champ at Amazon.de (Concentrix)
Hobbies
• Photography
• Networking/ Socializing
Personal Details
Father’s Name: Mr.. Dinesh Kumar Sharma
Mother’s Name: Mrs. Uma Sharma
Date of Birth: 22th
March, 1988

3. Place of Birth: Phagwara(Punjab)
Gender: Male.
Languages Known: Hindi, English, Punjabi, and German
Nationality: Indian.
Address: Gujratian Mohalla Bansan wala Bazar , Hno.251 ,Near shiv Mandir (Phagwara-
144401)
Contact No.: (M) 8149415453