2. Page 2www.dekom.com
ABOUT DEKOM AG
1998 - Founded as a telecommunications company specialising in data, voice and mobile devices
2002 - Entry into the video conferencing market
2004 - Biggest Sony video conferencing specialist in Germany
2005 - Majority participation in conference TV, the first German full service video conferencing provider
2006 - Madrid office opened
2007 - 118.8 % growth in turnover
2008 - Barcelona (Spain) office opened.
- Only video conferencing specialist in Germany certified by all manufacturers
2009 - 88.5 % growth in turnover / DEKOM Systemhaus für Medientechnik GmbH & Co. KG acquired
2010 - LifeSize Reseller of the Year 2010 award
2011 - DEKOM AG becomes RADVISION sales partner
- Breda (Netherlands) office opened
- Product launch DEKOM Media Presence Enviroment (MPE) and Media Presecence
Systems 270 (MPS 270)
- DEKOM AG and MNS AS announce global product partnership
- DEKOM AG expands with own advertising agency
- LifeSize Reseller of the Year 2011 award
- DEKOM MEDIA PRESENCE SYSTEM (MPS) receives the IF Design Award
- LifeSize „EMEA Reseller Of The Year“, „Best Telepresence Project of the Year“ and „Best EMEA
Marketing Campaign“ 2011
- Spanish DEKOM subsidiary receives Cisco telepresence partner status
FROM MULTI-NATIONAL CONCERNS AND MEDI-
UM-SIZED COMPANIES TO SMALL COMPANIES
AND HOME OFFICES – WE HAVE SET UP SEVERAL
THOUSAND SYSTEMS IN AROUND 50 DIFFERENT
COUNTRIES IN RECENT YEARS.
3. Page 3www.dekom.com
ABOUT DEKOM AG
2012 - Expansion of our service by DEKOM Marketing Services „VAS“
- DEKOM AG launches managed services „DEKOM UC. - [ju: si: d t]“
- Istanbul, Kiev and Zurich offices opened
- Product launch DEKOM Media Presecence System 170 (MPS 170)
- DEKOM AG and spanish DEKOM SL to achieve „SMART Accredited Gold Reseller“
- Dutch DEKOM subsidiary receives Cisco telepresence partner status
- LifeSize „EMEA Reseller Of The Year“ und „Best EMEA Marketing Campaign“ 2012
- DEKOM announce partnership with StarLeaf Telepresence
- Product launch DEKOM MOBILE TELEPRESENCE
- Swiss DEKOM subsidiary receives Cisco telepresence partner status
2013 - Swiss DEKOM subsidiary to qualify as LifeSize Certified Sales Expert
- DEKOM is the first and only fully certified LifeSize partner of Ukraine
- Ukrainian DEKOM subsidiary receives Cisco telepresence partner status
- DEKOM AG Amongst „Europe´s Top 500 Growth Companies“
- Brussels office opened
FACTS
DEKOM AG
Registered capital: 1.65 Mio. EUR
Company’s registered office in Germany:
Hamburg
Commercial Register: HRB 73265 / Hamburg
Sales Tax identification number: DE178508413
Certifications:
LifeSize EMEA Expert Partner
Cisco Avantgarde Plus Partner
Polycom Gold Partner
AMX, Crestron, Extron, Sennheiser,
Bose, NEC
Board of Directors:
Dipl.-Ing. Jörg Weisflog
Dipl.-Phys. Akaki Togonidze
Chairman of the Board:
Prof. Dr. Michael Herzog
DEKOM IS represented europe-wide from
Germany, Spain, Netherlands, Turkey,
Ukraine to the Switzerland.
4. Page 4www.dekom.com
Consulting
DEKOM offers the most varied consulting services in order to prepare, back up, look after, analyse and
assess video over IP projects.
Focal points, among others, are as follows:
• Solution design and network analyses by customers
• Advice on processes
• Performance management
• Project monitoring / Project management
• Checks / Health checks and penetration tests
Training in the following fields:
• Standard user training
• Administrator infrastructure
• Business behaviour: Video conferencing
• Video conferencing networks
PERFORMANCE FEATURES
Why DEKOM?
Our detailed consultancy service also takes into account the overall situation, including assessment of customers’ network
and communication infrastructure.
An in-house Technology and Development Department for maintenance, service and individual one-off products provides
sales back-up and forms our backbone.
VIDEO CONFERENCING IS CONNECTING SEVERAL
PEOPLE IN FAR AWAY CONFERENCE ROOMS AND
AT THE WORKPLACE FOR JOINT DAY-TO-DAY
WORK. TELEPRESENCE IS TRANSFERRING YOUR
PRESENCE TO FAR AWAY PLACES.
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Sale / Installation / Service
DEKOM is a certified Cisco, Polycom, LifeSize and Sony partner. There are branches in Hamburg, Madrid (ES),
Barcelona (ES), Breda (NL), Brussels (BE), Istanbul (TR), Kiev (UA), Zurich (CH) and additional service points in
Germany. Video conferencing solutions have been installed in over 50 countries in recent years.
DEKOM works with a central ERP system which covers all company areas and generates documents in different
languages. The help desk works on a ticket system connected to the ERP system and this too is multilingual.
DEKOM is one of the biggest suppliers of HD video conferencing and HD video conferencing infrastructure
solutions in the whole of Europe. We offer a complete service from manufacturer-independent advice, im-
plementation concepts and installation, adaptation to work environments, maintenance, repair and contractual
guarantee services.
DEKOM is a specialist in signal infrastructures and media technology for the design, planning, installation and
implementation of sophisticated individual conference rooms to scenarios in theatres, POS areas, lecture halls
and auditoriums, stadiums, arenas, hotels and museums. DEKOM is a certified partner of AMX, Bosch, Crestron,
Extron, NEC, Sennheiser, SMART, Sony and many others and is also able, for example, to analyse, plan, simulate
and run the acoustics of areas using appropriate measuring equipment.
The core skill of DEKOM is professional conference room technology. In connection with this, linking with build-
ing services engineering (lighting, dimming, heating, air-conditioning technology) and the management of
technology through all well known building services engineering bus systems such as Ethernet, EIB, LON, DMX,
and Dalimust be mentioned. Of course, all these systems and installations are maintained, put into operation
and backed up.
In addition, DEKOM develops and markets special one, two and three-screen video conferencing solutions,
Developed and produced in meetings with our experts and in accordance with customers‘ wishes.
PERFORMANCE FEATURES
BE IT IN CONFERENCE AND TRAINING ROOMS,
HOTELS AND SPORTS ARENAS, AT THE THEATRE
AND MUSEUM OR AT THE POINT OF SALE –
CONFERENCING TECHNOLOGY AND MEDIA
TECHNOLOGY ARE USED EVERYWHERE
NOWADAYS.
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Hosted, housing and managed VC services in your own infrastructure in the VNOC
DEKOM’s Managed Service reflects the many years of experience gained from thousands of video conferencing
installations in over 50 countries throughout the world.
DEKOM is concerned with all technical and organisational issues of your current or future video conferencing
network. In the event of questions, having the expert on the telephone straightway or just being able to count
on availability, quality and safety, increases the acceptance, efficiency, productivity and thus the success of your
video conferencing solution.
Managed Service projects are carried out by DEKOM as follows. Experienced consultants check the video over
suitability of the network and the available components. Then various usage scenarios are agreed and converted
into an operating concept and broken down into a specific technical module. Taken together, this means that
an individual Managed Service offer can be created in the shortest possible time.
Event Services
DEKOM works with well known agencies and event organisers and links up event customers and their partners
by HD video conferencing with connections to broadcasting and sound systems. The recording and streaming
of these events are also part of the portfolio.
PERFORMANCE FEATURES
DEKOM Managed Service offers:
• No hardware, software or installation costs • No capital and maintenance expenses
• Simple application of service • Service guarantees specific to the branch office
“MANAGED SERVICES MEANS RESPONSIBILITY
FOR THE PREPARATION OF A SPECIFIC SERIES
OF SERVICES TO BE HANDED TO AN OUTSIDE
COMPANY.“
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Service & Support
Starting with the manufacturer’s guarantee, an extended guarantee in accordance with the customer’s wishes,
then installation support by telephone, video conferencing, support forum, configuration and starting up on
site, reaction times in accordance with the desired priority, as well as an accountable database-supported docu-
mented service in the event of repairs and services, you get worldwide service tailor-made to meet your needs
with our service level contracts.
Our consultants / technicians are highly qualified specialists with many years of professional service in the field
of video conferencing, so they know which measures are necessary to ensure long-lasting success with commu-
nication for your company.
Service Level Contracts
With our Service Level contracts we offer you quick, qualified support directly from our competent Support
Department. The length of the contract can also be chosen fully individually as can the scope and the nature of
the support.
Engagement
DEKOM has its own environmental code. Our company building was constructed from ecological points of view
including a water supply from a rainwater collection tank. We support social and educational installations and
are an employee-orientated and certified training establishment. We encourage lifelong learning and the indi-
vidual further education of our employees.
PERFORMANCE FEATURES
COMPREHENSIVE SERVICE IN THE MATTER OF
CONFERENCING TECHNOLOGY IS FOR US AS
MUCH A PART OF CUSTOMER SATISFACTION AS
THE PROBLEM-FREE FUNCTIONALITY OF
YOUR SYSTEMS
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DEKOM - References - International (EXTRACT)
Thyssen Krupp Elevator
worldwide
Schüco
Headquarter in Germany,
Bielefeld; locations world-
wide inclusive India,
Argentina, Russia
Mondia Media
(A subsidiary company
from Bertelsmann),
Brasil, Mumbai, Dubai,
Germany, Italy, Spain
Warsteiner
Italy, Germany
Panalpina
USA, Germany
KNAUF
worldwide
Egger Holzwerkstoffe
Headquarter in Austria,
locations wordlwide inclusive
Romania, Russia, UK
Baumer
Headquarter in Switzerland,
locations wordlwide inclusive
Singapore, Indien, China
Marche
Headquarter in Switzerland,
locations wordlwide inclusive
Canada, Singapore, Norway
Jungheinrich
France, Italy, Spain, China
Airbus
Spain, France
Repower
Italy, Australia
BMT Argoss
Netherlands, Marknesse
Delta Energy
Netherlands, Middelburg
Real Tobacco
Belgium, Veurne
Shire Movitis
Belgium, Turnhout
Sony
Netherlands, Amsterdam
Volker Wessels
Netherlands, Papendrecht
Grupo Essentium
Spain, Turkey
Refracta S.A.
Spain, Turkey, China, Mexico
Qiagen
Australia, Canada, China,
Singapore, South Korea,
Turkey, USA
9. Page 9www.dekom.com
CONTACT
DEKOM AG
Kellerbleek 3
D-22529 Hamburg
Tel: +49-40-808181-100
Fax: +49-40-808181-199
Video IP: mpe@dekom.com
E-Mail: info@dekom.com
»Thanks for the ever professional and prompt
support – when it comes to video-conferencing, I feel very
much at home with DEKOM!«
A.Rübsam – Gigatronik
»In my experience DEKOM is one of the best
companies from the point of view of service and value for money!“«
S. Consiglio – TU Berlin
DEKOM - References - national (EXTRACT)
