Improvement Story session at the 2013 Saskatchewan Health Care Quality Summit. For more information about the summit, visit www.qualitysummit.ca. Follow @QualitySummit on Twitter. There are as many steps to creating and maintaining a client and family advisory council (CFAC) as there are benefits! Hear first hand from members of one council, including two client/family advisors on what this process has been like for them. Better Care Lisa Clatney; Ray Van Dusen; Connie Van Dusen

1. Creating a Client & Family Advisory Council:
From Idea to Implementation
Lisa Clatney
This Session is sponsored by:

2. Creating a Patient& Family
Advisory Council: From Idea to
Implementation
Inspire 2013

3. Saskatoon Health Region’s Journey

4. Why create a council?
Facilitate
improvements
at point of care
More
effective
planning
Relationship
building &
increased
understanding

7. Oncology PFAC

8. In the beginning….

9. Qualities of a successful advisors

10. What keeps councils successful?
• Advisors feel listened to
• Feel and can ‘see’ they are making a
difference
• Physician and leadership support
• Council members are dedicated
• Genuine openness & transparency
• Productive meetings
• Ongoing recruitment

12. What prevents councils from
being successful?
• Roles not clearly defined
• Personality clashes not dealt with
• Projects & activities are not meaningful and
not measured for success – need report
cards!
• No active involvement
• Lack of leadership support

15. “The single most important factor for ensuring the
successful involvement of families in policy and program
activities is commitment to the idea. This point cannot
be overstated. Without a deeply held belief that families
have unique expertise and knowledge and that their
participation is essential to improving services, true
collaboration will not occur.”
Essential Allies: Families as Advisors