Sara Borkowski is seeking to further her education and career by applying her skills in a flexible role that combines her interests in the social sciences. She has experience in office administration, customer service, and fingerprinting. Borkowski has a background in criminology and hopes to earn a master's degree. She is proficient in Microsoft Office programs and has strong communication, organization, and problem-solving skills.

1. Sara Borkowski
907 E. Patapsco Ave.  Baltimore, Maryland 21225  (410) 903-3206  bear_wiggles79@yahoo.com
Professional email address: SaraBorkowski@gmail.com
Objective
Furthering my academic and job career’s by challenging me to apply my skills on a daily basis while allowing
me flexibility to travel, attend classes, and combine my interests in the social sciences to create something
wholly unique.
Profile
I am a motivated individual with a friendly and personable personality working towards receiving a Master’s
Degree in Criminology, once my undergraduate course work is completed. I have a talent for organizational filing
both physically and on the computer; answering phones without losing patience, good typing skills, and experience
with Microsoft and Outlook Web Access programs.
I have some experience in Microsoft office excel, word, access, and power point files.
I am accustomed to handling sensitive, confidential records and have had a background check in order to become
a fingerprint technician. I am flexible in my work location, flexible with different types of personalities and
cultures, and am always looking for opportunities to expand my education both in school and on the job.
Skills Summary
 Type 70 to 80 words a
minute
 Using Identix program
 Creating information
worksheets
 General Office Skills
 Writing deposit slips for the
bank
 Filing paperwork on the
computer and physically
 Fingerprinting/ink/
computer
 Customer Relations
 Using Identigo
programs
 Faxing to CJIS end of
day reports
 Answering
phones/front desk
with patience and
kindness
 Ascess to LexzisNexis
program
 Showing customers how to
pay for fingerprinting online
 Troubleshooting with
customers about
MorphoTrust company
 Experience working in a
school setting as well as a
workstudy student
Professional Experience
COMMUNICATION: REPORTS/TECHNOLOGY
 Preparing email requests for CJIS to resubmit fingerprint records that did not successfully transfer via a secured
network.
 Communicating with clients who outsource for fingerprinting and troubleshooting.
 Worked with I-9 worksheets, making sure that the proper documentation was submitted by a customer for
their job applications.
 Helped with small-group offsite sessions for fingerprinting with portable machines.
 Communicate with customers using layman’s terms to facilitate understanding about the fingerprinting process
and why it is required by the state for everyone who works with children.
 Always willing to learn new things to improve my skills.
CUSTOMER SERVICE/PROBLEM SOLVING
 Occassionally oversaw front-office operations and provided impeccable customer service:
o Helped at Baltimore City Public School Administration building in the pre-employment office.
o Worked in the retail field for nine years without losing my professionalism.
o Love conducting research in multple subjects, including: psychology, chemistry, law, other hard and
soft sciences, and criminal and other criminal jusitice subjects.
 Suggested several courses of action for the Biometrics department as allowed in group meetings:
o Suggested that Baltimore City site receive it’s own secured router to send fingerprint transmissions to
CJIS.

2. Sara Borkowski
o Suggested that Baltimore City site set up it’s own bank account so that the desposits could be made
from the city instead of other sites.
ORGANIZATION
 HELPED TO CREATE THE PROCEDURE BOOK FOR THE BALTIMORE CITY SITE:
o Helped design some of the procedural pages for the book.
o Typed up the procedure pages for the book.
o Typed up the pertinent information for the Baltimore City site and sent it to pre-employment’s
manger everyday.
o Manually entered customers names in the NexisLexis program for 180 day transfers at the Baltimore
County site.
o Help proofread students theses/dissertations and conduct some research for them.
Employment History
BITHGROUP TECHNOLOGIES INCORPORATED – 113 W. Momunment St., Baltimore, MD.
21201, Owner: Dr. Robert Wallace, Supervisor: Christopher Hawkins, Contact number: 410-962-1188,
Biometrics Dept. 500-Fingerprint Technician, March 2011 – May 2013
7-11 INCORPORATED – 645 E. Patapsco Ave., Baltimore, MD. 21225, Owner: Debra Phoebus,
Contact number: 410-355-6922, Cashier and any other position as needed, November 2002 – March
2011
CAROLINE NURSING HOME AND REHABILITATION CENTER– 520 Kerr Ave. Denton, Md.
21629 Supervisor: Darlene Young Contact number: 410-479-2130 Position: Nursing Aide for four
years April – November 2001 and June 2000- September 1998
Workstudy Internships
Morgan State University, 1700 East Cold Spring Lane, Baltimore MD 21251, Contact number 443-885-
3333
Research was conducted as a requirement for the Ronald A. MacNair Honor’s Program under the Depart.
of Anthropology and Sociology with Dr. Estelle Young
Summer Internship Research Title: Staff Helping Students: An effort to raise student retention rates through
a formal and informal resource manual of student support services (complete) GPA: 4.0 (A)
Coppin State University, 2500 W. North Ave, Baltimore, MD. 21216, Contact number: 410-951-3000
Workstudy student for the Semesters of in the Records and Registration office under Dr. L. Turner
Worked the student window, answered phones, and filed graduation applications for undergraduate and
graduate students, and was an all around gofer on and off for four semesters.
Education
COPPIN STATE UNIVERSITY – 2500 West North Ave. Baltimore, MD 21216
Major: General Science – Concentration in Chemistry
Minors: Psychology and Comparative Literature, 2003-2008 GPA: 3.00
CHESAPEAKE COLLEGE – 1000 College Circle Wye Mills, MD 21679
Major: Psychology, 1998 GPA: N/A
NORTH CAROLINE HIGH SCHOOL – 10990 River Rd. Ridgely, MD 21660
Major: Psychology, 1997 GPA: N/A
905 E. Patapsco Ave.  Baltimore, Md. 21225  (410) 903-3206  bear_wiggles78@yahoo.com
Professional email address: sborkowski@bithgroup.com
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3. Sara Borkowski
Please ask for full resume for a list of references and extracurricular activities
905 E. Patapsco Ave.  Baltimore, Md. 21225  (410) 903-3206  bear_wiggles78@yahoo.com
Professional email address: sborkowski@bithgroup.com
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