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1. CURRICULUM VITAE
Sandra Errington,
Mobile: 07596600260
Email: Ladylou6@hotmail.com
Personal Summery
I am a bubblyand confidentreceptionistwith7yrs+experience - I.EwithTop Companies& Blue
ChipOrganisations in London,havingexcellentcommunication skills,take pride inmyworkandlove
beingthe go to person and problemsolverwith. Commitmentandenthusiasmalongwithgenuine
people skills. Ihave a firstclass telephone manner, workingwiththe general publicasa
receptionist.ExcellentCustomerService Skills- resolve customerenquiriesproactivelyIhave proven
salesability. Alsohave the abilitytopersuadecustomersof otheroffersavailable/upsell. Iam very
motivated,verypunctual,willingtolearn,enjoysthe challengeof avariedrole witha polite and
trustworthy personalitywiththe abilitytoadaptinvariousworkingenvironments.A teamplayer
withthe abilitytoremainlevel headedinacrisis, Ihave alsobeenknownasthe go to person! With
flexibility, adaptability&alsoprovide firstclasssupporttocolleagueswhen needed, abletowork
quicklyandconfidentlyunderpressure,Goodcomputerskill
Professional andTechnical Competencies
Switchboarddutiesusing: Computerizedswitchboardoperator
Mitel ,Ericcson, Meridian,Acerview541, and No C Program Index,
Alcatel and Anaya Soft console
Extensive experience inReceptionandGeneral Administrationduties
Extensive experience inworkinginaprofessional officeenvironmentincludingcorporate,
businessandgovernmentagencies
DiaryManagement
Bookingmeetingrequirements:i.e.AV equipment,beverages,flipchart,screen,cateringetc
BookingaccommodationforPatients&Relativesovernightstays
Maintenance of ReceptionareasandConference Rooms
Experience inpostal duties
Finance Social Services
Typing
Meet& greetvisitors,showingthemtomeetingrooms,informingemployeesof theirguests’
arrival.
Managing andbookingmeetingroomsformembersof staff
Arrangingin-house cateringforbreakfastmeetings,lunches anddrinksevents
Take accurate messageswhere appropriateandpassthemonto membersof staff
efficiently.
Provide andclearteas,coffeesandsandwichestomeetingroomswhenrequired.
BuildingManagement/Facilitator
2. Temp with various companiesinLondon & South East Kent
From April 2012– Present
UniversityCollage Hospital (UCH) Sept 2015 - Present
16-18 WestmorelandStreet,London W1G 8PH
Directvisitors/patientswhompresentatmainreception
Askvisitors/contractors tosignin
Bookingof accommodation
Checkingpeopleinforaccommodation
Issuingsecuritykeys
CheckI.D of staff onarrival
Bookingof courier
Making patientsreadyfortransport.
Answeringcallsthatcome throughtomain reception.
ContactingPatientAffairswhenpatientsrequiretravel claims
Respondtoany emergencyalarmswhichare activatedinthe switchboardroom.
Contact outof Hrs team – re maintenance
NHS, ST MichaelsHouse, Sittingbourne,KentAug 2014 – Sept 2015
BuildingManagementFacilitator Concierge & Reception
• Developing&managingthe receptionareadealingwithservice usersandvisitors
• Establishmentof a CCTV systemforthe building
• Liaisingwiththe police andcouncil offices
• Maintaininganawarenessof likelyissuesaffectingthe securityof the building
• Healthand Safety
• Fire Marshall
• Travel and car Park management
• AdminandClerical
• Organisationof newReceptionduties
April 2014 – Aug 2014
Kent CountyCouncil ( KCC )
SessionsHouse,Maidstone Kent
3. Adminduties
UpdatingData Base
Informingparentsof child’s travel toschool
Brewer Dolphin,InvestmentBank InvestmentBank
Feb 2014- March 2014
12 SmithfieldStreet,LondonEC19LA
• Meetand greet
• Switchboardoperator/receptionist
• Provide teas/coffee,luncheons
Nov 2013 – Feb2014
Circle House Circle HousingGroup
32 Tower ViewKings Hill WestMallingME19 4JA
Contact tenantsafterworkcompletedonproperty
Contact tenants regardingtheirincome andsupport
Meetingtargets, bycallingCircle 33 Housinggroups
Workedto a shiftrota, covering24/7
Coverlunchbreakout of hours
Take callsWk endoutof hours
Take callsout of hour- 5pm -11.30pm
Sept 2013- Nov 2013
Kent CountyCouncil,Finance Social ServicesTeam, Euro gate BusinessPark
Euro gate BusinessPark Ashford,Kent
• Processingof incomingandoutgoingmail
• Operationandmaintenance of officemachineryandequipment
• Arrange and co-ordinate appointmentsandsmall meetings, anddespatchingthe relevant
documentstostaff as requiredformeeting
• Keepaccurate electronicrecords
• Scanningdocumentsfrommachine tobe sentto variousstaff
• Update, modifyandretrieve dataonbothmanual and computerisedsystems
• Processand maintainsimplefinancial recordsrelatingtoincome referringanomaliestoteam
• Ensure financial recordsare accurate
4. • Keepdatabase up to date
• Sendletterstoclientsforfinancial assessmentdate appointment
• Filingatmainheadoffice once a wk
• Printall teamleaders emailsinherinbox eachmorning
April 2013 – Sept 2013 careerbreak – activelylookingforwork
March 2012 – March 2013
Kent CountyCouncil
Kent FacilitiesManagement
Orchard Centre,Attlee Way,MiltonRegis
Sittingbourne, KentME10 2HE
• Meet andgreet
• Switchboardoperator/receptionist
• Orderingof stationery
• Dealingwithall incomingand outgoingpost
• Operate securitysystems
• Bookingmeetingrooms/settingmeetingroomsupwithequipment
• Ad-hocadmin
• Shiftrota
August 06 – March2 012
Takingcare of relative
July 2005 – August 2006
WatesConstruction Ltd
MulberryHouse, Parkland Square 750 CapabilityGreenLuton LU1 3LU
• SwitchboardOperator/Receptionist
• consistingof external &internal calls
5. • Outlookemailingsystem
Meet& Greet
• Email telephonemessages if awayfromdesk
• Adhoc Admin
• Settingupof conference rooms/audioequipment/flipcharts
• Lookingafterdiaryforconference dates
• Orderingof refreshments
• Dealingwithall incomingand outgoingthe post,
• Orderingof couriers/Taxis
• Receivingof goodsin
Temp with various companiesinLondon long term temporary Assignments
From 2001-2005
March 2005- August 2005 – Tate EmploymentAgency
London DevelopmentAgency
St Katharine’s Way,St Katharine’sDock
London, E1W 1JXt
• Computerizedswitchboardoperator
• Meetand Greet
• Receptionist
• Ad Hoc Administration
January 05 – March 05
Sotheby’s,NewBond Street London W1
• Updatingrecords
• Givingoutinformationof Auctiondates
December2004-Jan 2005
TeleStaff Limited.107-111 FleetStreetLondon ECA 2AB
Charcole.Com . Holburn
6. • Meetand Greet
• Reception/Switchboard
June 2004-December 2004 - Tate EmploymentAgency
(CreditLyonnias) Calyon CreditAgricole
Broadwalk House 5 AppoldStreet London. EC2A 2DA
• SwitchboardRoom/ Operator - consistingof external &internal calls
• Dealingwith3 screenbasedcomputerisedboards
• Workingon a shiftbase lists
• Outlookemailingsystem
• Email telephone messagesif awayfromdesk
• Updatingleaversandjoinerslistonce aweek
April 2004 – June 2004 - TeleStaffLimited
AllsopEstate Agents 100 Knightsbridge,London.SW1
• Reception/Switchboard
• Meet andGreet
• Ad hoc Admin
March 2004- April 2004 - May and StephensCity Recruitment
Lazard ManagementBanking , 50 Berkley Street, London
• Meetand Greet
• Reception/Switchboard
• Settingupof conference rooms/audioequipment/flipcharts
• Lookingafterdiaryforconference dates
February 2004 – March 2004 - Hudson
MerserConsultancy Human Resource
Tele Staff,TelfordHouse,14 Tothill Street . SW1
St James Park
• Meet and Greet
7. • Time Table of visitorsarrival/departures
Various temporary Assignments
• Sept 03 – Feb04 Office of National Statistics
• Aug 03 – Sept03 SchlumbergerSema,147-149 FarringdonRoad
• April 03 – Aug03 Max FordhamLLP, 42/43 GloucesterCrescentNW17PE
• Jan 03 – April 03 Royal TownPlanningInstitute
• July 02 – Oct 02 BovisLend Lease Construction. PaternosterSquare
• June 02 – July02 FamilyHousingAssociation,AlbionHouse,
• March 02 – May 02 Liberty International Underwriters,One MinsterCourt, MincingLane
• Feb 02 – March 02 Number 10 Downing Street
• Aug 01 – Jan02 BAA Corporate Head Office,130Wilton Rd, Victoria, SW1
April 2000- July 01 Tate EmploymentAgency,
Hanover Square, London,W1
Ofgem(Office of Gas& ElectricityMarkets)
Regulators for gas & electricity
9 MillbankLondon,SWIP3GE
• Reception/switchboard/conferencing
• UsingISDXSiemenscomputerizedSwitchboard
• Meetand greetclients/visitors
• Informingappropriatepersonof arrival of visitors/clients
• Makingthe clientscomfortable,offeringtea/coffee,takingcoats
• Keepreceptionareatidyatall times,freshflowers,papers
• Answercallswithin3minsif possible,announce call whennecessary
• Faxing,Email,takingmessages
• Couriercollections/deliveries
8. • Calmingdistressedclientsonphone
• Settingupof conference rooms/audioequipment/flipcharts
• Orderinglunchesonline /fax bookingrooms
• Lookingafterdiaryfor conference dates
April 00-May 00 Tate EmploymentAgency
Hanover Square, London,W1
Asprey& Garrard, NewBond St
London,SW1
• Switchboardoperator
• Use of ComputerRealistswitchboard
Education & Qualifications
• Nov 2015 In House Fire Training , UCLH
January 2015 PSTS Personal Breakaway Training
April 2014 DBS Checkcleared
• August2012 Stress Management
• March 2012 General Health& Safety (Manual Handling, Fire Warden)
• March 2012 1st Aidat Work (St JohnsAmbulance)
• March 2012 Risk assessmentTrg
• March 2012 ConflictManagementTraining
• March 2012 CRB Check cleared
• 2002 GovernmentSecurityCleared
• 2001 – 2001 Ofgemin house training course - Basic Foodand Hygiene Certificate
Other Information
I have excellentcommunicationskillsgainedthroughpersonal contact and telephone contact,first
class telephone mannerand proven sales ability. I am also well motivared,very punctual,willing
to learn, polite,trustworthy,a people person,and have lotsof get up and go. I enjoya lot of
9. leisure activitiesfromThe Gym,Gardening,Home design,Bowling,Reading,usinghome PC,
Football,socialisingand also beingon my son’s local football team committee
Referencesare available onrequest