1. Samar Monzer Faour
DUBAI, UAE
Mobile: 0559768889
E-MAIL: samar.samemad7@hotmail.com
Personal Profile
I have strong organizational skills, efficient, and adaptable, hard-working and energetic
with professional attitude, motivating and effective team player persuasive with excellent
interpersonal skills and ability to rapidly acquire and apply knowledge
 Date of Birth : 10th
December 1985
 Place of Birth : Beirut - Lebanon.
 Marital Status : married
 Sex : Female
 Nationality : Lebanese
 Address : Dubai -International City
 Visa Status : Employment.
Objective
Seeking challenging and promotional opportunity that meets my qualifications and
experience.
Educational Data
 Dec 2009 -Jan2011: BA in Human Resource Management -Dubai Algurair
university
 2009 : BA in child's psychology
 2000 - 2003 : BA in childhood education, Marj institute of technology -
Lebanon
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2.  1997 - 1999 : BS in accounting and commerce, Marj institute of technology -
Lebanon
Professional Experience
• January 2010-Till today
Hermes cosmetics trainer
Job profile
• Organize and provide trainings to beauty advisors
• Prepare training materials (PowerPoint presentations)
• Plan trainings program in the region accordance with the marketing
department.
• Organize the logistics of such training sessions ( reserve meeting rooms,invite
participants,schedule flights and hotels).
• Training the managers on new products
• Do all necessary follow-up in order successful training sessions
• Media and Agents work
• September 2005 - December 2010
Showroom Manager - Paris Gallery, Dubai - UAE
Job Profile
• Responsible for maximizing sales, minimizing cost and achieving the
company's business objectives.
• Responsible for creating a competitive and profitable work environment.
• Assisting the customers for general enquiries and solving customer problems
and queries.
• Implement disciplinary procedure and performance management where
applicable.
• Conduct regular staff meetings and follow up on all actions and ensure
achievement of organizational objective.
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3. • To make sure that all company policies and procedures are implemented.
• Ensure that all communications are strictly executed according to the correct
line management structure and maintain secrecy whether it needed.
• Take action towards staff regarding any non-compliance, disrespectful and
indecent behavior - Keep signed records of staff discussions.
• To make sure staffs attend training as requested - Assess application of
trained knowledge on shop floor - Coach where necessary.
• Identify poor performing staff and facilitate on-the-job-coaching or pursue
disciplinary action where necessary.
• Ensure sufficient stock levels are maintained.
• Assess and identify areas of concern regarding stock and brands.
• Maintain luxury company image and standards at all times.
• 2002 - 2005
• Customer Service Agent
Emirates Group Danata
Job Profile
• Serving guest and ensuring best guest experience.
• Meet all the passenger's needs, to make sure they get the full
experiences of our airline and services.
• Developing and implementing operating flights, follow policies and
procedures of our airlines. Following up with the customers on
updates/feedback
• Having a good team work spirit with my colleagues
• Being updated by new systematic rules
• Groomed very well
• Communicating with head quarter
• Prioritizing with head quarter
• Achieving the best level of good customer service
.
.
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4. Special Skills
Language : Fluent in Arabic & English (speaking, writing and reading)
Computer : Word, Excel, Power Point, Email, Internet & Filing.
Other skills :
 Driving License (Dubai).
 High problem solving ability.
 Customer service experience.
 Good communication skills.
Hobbies: Shopping, sports and music.
References: References are available upon request.
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