1. Samantha De Torre
10244 Arrow Route Apt. #28 Rancho Cucamonga CA 91730 (909)749-4444
Samanthadetorre@yahoo.com
Summary of Qualifications
MeticulousandconsistentCustomerService & Administrative Professional with 9+ yearsof experience
ina varietyof environmentsincludinglogisticsanddistribution,inventorycontrol,
 Self motivated,dedicatedtosatisfyingthe needsof the customers
 Process – orientedanddetailed,enjoyworkinginfastpacedenvironmentthatrequirescritical
thinkingandproblemsolving
 Personable,abletoworkwitha varietyof internal /external customers.
Core strengths:
Orderprocessing,dataentry,processimprovement,qualitycontrol,schedulingshipmentsand
appointments,reports,claimsverification,route planning,customerpick-ups,trailerlogs,cycle counts.
Technical Skills
Type 75- WPM, 10 keyby touch,MicrosoftOffice,Access,Outlook,SAP,RedPrairieWMS,UPS World
Ship,FedEx.
Work Experience
DB Schenker,Inc 6/12 - Present
CustomerService Lead
Provide andmaintaineffective customerservice relations,workcloselywithmanagementand
operations,assistandresolvebothinternal andexternal customerissuesandconcerns.Workwith
operationstobalance dailyworkloadandassistwithWMSsystemissues.
 Oversee/manage CustomerServiceDepartment
 Conductedsite visitswithcustomerstohelpunderstandtheirneedsandareasof possible
improvement
 Workedwithcustomerona successful WMStransitionfromMARC/ Overview toRedPrairie
 Involvedincreatingandtestingof scenarios
 AssistedintrainingbothCustomerService andOperationsinRedPrairie Functions
 Run dailyreportsforuppermanagement(DailySummaryReport –Populate numbers to
configure warehousecapacity,DailyOperationsReport –Enterpriorbusiness(Inbound/
Outbound) ,OpenOrderReport- Adjustall ordersthatdidnotshipas plannedonthe actual

2. ScheduledShipDate andfindoutwhy,MissedPickupappt. – Email carrierson any loadsthat
were notpickedupon time andreschedule anydeliveryappointmentsif needed,OS&Dlog –
Track all shipmentsthatwere receivedwithanyoverages,shortagesordamagesandprovide
disposition)
 Answerphones(Receiveanaverage of 30-50 callsa day)
 Receive andRespondtoemails(receivesanaverage of 200-400 emailsaday,sendsout30-50
emailsaday. The businessisconductedthroughemail tohave backup papertrail)
 CreatedandpublishedtrainingdocumentsforCustomerService
 TrainedinADP (Keeptrackof attendance records,time off requestanddailypayroll)
 Chairpersonforweeklystaff meetings (10office personnel)
 Chairpersonfordailyshift meetingswiththe customerserviceteam (3customerservice reps)
AspenLogistics,Redlands CA 9/11-6/12
CustomerService
Planned,scheduledandprocessedordersaccordingly.Schedulingincludedcustomerservicepickup
appointments,assigningcarriers,obtainingdelivery appointments,scheduledpickuptimesbased
on transitto ensure ontime deliveryandworkedwithoperationstodividethe dailyworkload.
Researchedandcommunicatedinventoryshortagestothe customer.Provide trainingtonew and
existingemployees,processedandtrackedOS&Dclaims,workcloselywithcommercial toensure
carrier routingguide wasupto date and workedwithcarrierstoensure equipmentavailability.
Tutor Time,Mira Loma CA 11/10 - 9/11
Kids First,Ontario CA 10/09 -10/10
(Preschool Teacher)
HighlySkilledandcertified EarlyChildhoodeducatorwith2yearsof teachingandsupervisionexperience
ina daycare setting.Stronginterestinchilddevelopmentthroughtheme basedprogramcreationand
implementation.Dedicatedtoprovidingyoungchildrenwiththe bestpossibleeducationandcare.
Continuouslyensure thatchildrenandparentsare comfortable withthe learningenvironmentand
experience.
 Plannedcurriculumforupto 20 students
 Instructedinthe developmentof social andmotorskills
 MaintainedalearningenvironmentaccordingtoNECPA
 Executedlessonplansandinteractive activitiestodeveloplanguageandvocabularyskills
 Documentedstudent’sprogressforparentconferences
Bally’s Total FitnessRancho Cucamonga CA 2/08 – 8/09
SalesAssociate / Front Desk

3.  Answeredcallsupto16 lines
 Processeddailycashregistersales
 Maintainedproductinventory
 Assistedupto30 customersa shiftwithpurchasesatthe healthbar
 Providedcustomerservice tomembersonadailybasis
Aircraft Service International Group,Ontario CA 8/06 – 1/08
CustomerService
 Responsible formaintenance andsuppliesof Cargoflights
 Assistedadministrationwithfiling,answeringtelephones,andmail andfax distribution.
Inventoryandcustomerservice
 Orderedanddistributedpartsforthe maintenance department
 Escortedvisitorswhenenteringsecuredareasof the base
 Performeddate entryforHuman ResourcesandAccountingDepartments
 Verifiedemployees attendance andtime keepingforpayroll
 Distributedemployee payroll,includingacknowledgmentof receipt
Education
Laguna Technical College2009 / ChildDevelopment
Mt. San AntonioCollege2006 -2008 / General Education
ColonyHighSchool 2002-2006 / GraduatedwithGED
Certificates
CertifiedinFundamentalsof EarlyChildhoodEducation
CertifiedinPediatricFirstAid&CPR
Completionof Supervision/InteractionperTitle 22