Communication presentation e.

PrePared By:
Mohamed Salah El Dein
MBA – Cairo University

Learning Objectives
1. Definition of Communication
2. Components of Effective Communications
3. Characters of Effective Verbal Messages
4. Importance of Non Verbal Messages
5. Importance of Paraverbal Messages
6. Definition of listening
7. Difference between listening & hearing
8. Levels of listening
9. How to be active listener
10. Barriers of effective communication
M. Salah

On a daily basis we
work with people who
have different opinions,
values, beliefs, and
needs than our own.
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 The ability
to exchange
ideas with
others M. Salah

 Due to the rapid growth of technology & to match
the continuous development in the world market, the
HR department will begin to apply a new ERP
system.
 Each employee is kindly required to submit his full
name, section, department, direct manager’s name &
department manager’s name to HR department before
the fifteenth of April 2013 as the HR member will start
to enter all these data into the new system. The new
system will be applied by the first of May 2013 & any
employee who isn’t included in this new system won’t
receive his salary.
M. Salah

CommunicationCommunication
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 Communication Involves Three Components:
1. Verbal Messages - the WORDS we choose
2. Paraverbal Messages - HOW we say the words
3. Nonverbal Messages - our BODY LANGUAGE
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 In order to communicate
effectively, we must use all
three components to do 2
things:
1. Send clear, concise
messages.
2. Hear and correctly
understand messages
someone is sending to us.
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 Effective Verbal Messages:
1. Are brief, succinct, and
organized
2. Are free of jargon
3. Do not create resistance in
the listener
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 We can choose words that normalize the issues
and problems and reduce resistance.
Phrases such as
"in some districts, people may . . ."
"it is not uncommon for . . ."
"for some folks in similar situations"
M. Salah

 Due to the rapid growth of technology & to match the
continuous development in the world market, the HR
department will begin to apply a new ERP system.
 Each employee is kindly required to submit his full
name, section, department, direct manager’s name &
department manager’s name to HR department before
the fifteenth of April 2013 as the HR member will start
to enter all these data into the new system. The new
system will be applied by the first of May 2013 & any
employee who isn’t included in this new system won’t
receive his salary.
M. Salah

M. Salah
 Starting from May 2013, salaries will be paid
according to the data in the new ERP system, So
each employee is kindly required to submit the
following table & pass it to The HR department
before 15th
of April 2013Name Section Department
Direct
Manager’s name
Department
Manager ‘s name

 Nonverbal messages are the primary way that
we communicate emotions
 Body language is nonverbal communication
that involves body movement and gestures.
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 How you hold and move your hands and
fingers are particularly insightful in reading
people and make communication more easily
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They are types of nonverbal
communication that can have an effect
on business relations.
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Researchers have found that people
can identify with great accuracy
Seven separate human emotions,
even after seeing only facial and eye
expressions
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Paraverbal communication refers to the
messages that we transmit through the
tone, pitch, and pacing of our voices.

It is how we say something, Not
what we say.
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 For example, the statement, "I didn't say you
were stupid" has six different meanings,
depending on which word is emphasized.
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 When we are angry or excited, our speech tends to
become more rapid and higher pitched.
 When we are bored or feeling down, our speech tends
to slow and take on a monotone quality.
 When we are feeling defensive, our speech is often
abrupt.
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 When a person sends a message with conflicting
verbal, paraverbal and nonverbal information,
The nonverbal information tends to be
believed
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The Importance of Consistency
If this person told you that:
I am alert & don’t wanna sleep,
Will you believe him
?????????????????????????
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LISTENING
How well you listen has a major impact on your job
effectiveness, and on the quality of your
relationships with others.
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WHY WE ARE LISTENING ??
We listen to
1. Obtain information.
2.Understand.
3.For enjoyment.
4.Learn.
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ListeningListening
Research suggests that we remember
between 25 % and 50 % of what we
hear.
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 Receiving the speaker’s message
 If you didn’t receive the message , means …
You didn’t listen
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ACTIVE LISTENING
 Active listening is a skill that can be
acquired and developed with PRACTICE.
However, this skill can be difficult to
master and will, therefore, take time and
patience.
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What’s the difference between
LISTENING
&
HEARING
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Signs of Active Listening
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NON-VERBAL SIGNS
 People who are listening are more likely to
display at least some of these signs.
 However these signs may not be appropriate in
all situations and across all cultures.
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 Although some positive words of
encouragement may be beneficial
to the speaker the listener should
use them sparingly so as not to
distract from what is being said
or place unnecessary emphasis on
parts of the message
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 Remembering a few key points,
or even the name of the
speaker, can help to reinforce
that the messages sent have
been received and understood
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 The listener can demonstrate that
they have been paying attention
by asking relevant questions
and/or making statements that
build or help to clarify what the
speaker has said.
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 Using your own
words to
express the
Speaker’s Idea
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Attacking , this includes :-
 - Interrogating , give example …..
 - Criticizing , give example …..
 - Blaming , give example …..
 - Shaming , give example …..
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Verbal Communication Barriers
"You Messages“ this includes,
Moralizing
Preaching
Advising
Diagnosing
Example ……………..M. Salah

Showing Power, this including
Ordering, directing
Threatening,
Commanding
"If you don't voluntarily agree to this evaluation we
can take you to due process. Go ahead and file a
complaint if you want to."
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Other Verbal Barriers like
1. Shouting
2.Name calling
3.Refusing to speak.
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Role Plays
• One person should talk about something they enjoy doing,
such as a hobby. The other person, without speaking, should
use body language to convey a negative response, such as
crossing her arms, looking at something else, fidgeting, and
rolling her eyes. After a minute or two, switch roles and
repeat. At the end, discuss how it made the person speaking
feel. Focusing on negative nonverbal responses helps you to
become aware of them in your own behavior and to avoid
them when communicating.
Read more:
http://www.livestrong.com/article/306574-free-effective-communi
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Effective communication
• Effective
communication is
your vehicle to
success
• Are you ready to
drive it ???????
M. Salah

Sources
• http://www.directionservice.org/cadre/section4.cfm
• http://www.mindtools.com/pages/article/Body_Language.htm
• http://listverse.com/2007/11/08/25-examples-of-body-language
• http://www.skillsyouneed.com/ips/active-listening.html
M. Salah

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