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  ‫ﲤﻜﲔ  
	اﻟﻌﺎﻣﻠﲔ  
	ﻓﻲ  
	  
	ﻣﺠﺎل  
	اﳌﻌﺮﻓﺔ  
	ﻓﻲ  
	اﻟﻌﺎﻟﻢ  
	اﻟﻌﺮﺑﻲ‬
                                                                                                                                                                                                                                                                                       	
  
                                                                                                                                                                                                                                                         Empowering	
  Knowledge	
  Workers	
  	
  
                          	
  )	
  ‫  
	(ﻣﻦ  
	ﺧﻼل  
	ﺑﻨﺎء  
	ﺑﻴﺌﺔ  
	ﻣﻌﺮﻓﻴﺔ‬                                                                                                                                                                                                            	
  
                                                                                                                                                                                                                                                                   in	
  the	
  Arab	
  World	
  
                                                                               	
                                                                                                                                                                      (by	
  crea�ng	
  a	
  Knowledge	
  Environment)	
  	
  
                                                                                                                                                                                                                                                                                  	
  
                                                                                	
  1	
                                                                                                                                                                                                                                                2	
  



                                                        	
  ‫اﻟﺪﻛﺘﻮر  
	ﺟﻮن  
	ﺟﻴﺮارد‬                                                                                                                                                                                                                  John	
  P.	
  Girard,	
  Ph.D.	
  
                                                            john@sscs.ae	
                                                                                                                                                                                                                               john@sscs.ae	
  
                                                             www.sscs.ae	
                                                                                                                                                                                                                                www.sscs.ae	
  




                                         	
  ‫ﻣﺸﺎرﻛﺔ اﳌﻌﺮﻓﺔ‐­-  
	ﻻ  
	ﺟﺪﻳﺪ  
	؟‬                                                                                                                                                                                         Knowledge	
  Sharing	
  –	
  Nothing	
  New?	
  
                                                                                 3	
                                                                                                                                                                                                                                                   4	
  




                                             	
  ‫ﺗﺒﺎدﻟﻬﺎ  
	ﻟﺘﺤﻘﻴﻖ  
	اﻟﺘﻤﻴﺰ  
	ﺑﲔ  
	اﳌﻨﺎﻓﺴﲔ‬
                                                                                                                                                                                                                                                                             Knowledge Management is the
                 	
  ‫إدارة  
	اﳌﻌﺮﻓﺔ  
	ﻫﻲ  
	ﺧﻠﻖ  
	اﳌﻌﺮﻓﺔ  
	اﳌﺆﺳﺴﻴﺔ  
	  
	و  
	ﻧﻘﻠﻬﺎ  
	و‬                                                                                                                                                                                creation, transfer, and exchange of
                                                                                                                                                                                                                                                                             organizational knowledge to achieve
                                                                                                                                                                                                                                                                             a [competitive] advantage.




                         Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                    Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




              -‫إدارة  
	اﳌﻌﺮﻓﺔ  
	اﻟﺸﺮق  
	اﻻوﺳﻂ  
	1102  
	:  
	)اﻟﻘﻴﺎدة‬
                                                                                                                                                                                                                                                                        KM	
  Middle	
  East	
  2011:	
  The	
  TLC	
  of	
  KM	
  
                  	
  	
  ‫اﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ-اﻟﺜﻘﺎﻓﺔ( ﻹدارة  
	اﳌﻌﺮﻓﺔ‬
                                                                                 5	
                                                                                                                                                                                                                                                   6	
  




                         Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                    Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae       	
                                                                                   	
                                       	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  1	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                        	
  	
                                                                                                                                   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
Exchange	
  and	
  Transfer	
  of	
  
                                                                                 	
  ‫ﺗﺒﺎدل وﻧﻘﻞ اﳌﻌﺮﻓﺔ‬
                                                                                                                                                                                                                                                                                                                               Knowledge	
  
                                                                                                     7	
                                                                                                                                                                                                                                                                       8	
  

                                                                                                                             TACIT                                                                                                                                                                                                                                                                     TACIT


                                                                                                                    n                          Ext                                                                                                                                                                                                                                              n                        Ext
                                                                                                                tio                                    ern                                                                                                                                                                                                                                  tio                                  ern
                                                                                                             za                                            a                                                                                                                                                                                                                           za                                            a




                                                                                                     i




                                                                                                                                                                                                                                                                                                                                                                               i
                                                                                                 ial




                                                                                                                                                                                                                                                                                                                                                                           ial
                                                                                                                                                               liz




                                                                                                                                                                                                                                                                                                                                                                                                                                         liz
                                                                                            Soc




                                                                                                                                                                                                                                                                                                                                                                      Soc
                                                                                                                                                                    ati




                                                                                                                                                                                                                                                                                                                                                                                                                                              ati
                                                                                                                                                                    on




                                                                                                                                                                                                                                                                                                                                                                                                                                              on
                                                                                                                                                                          EXPLICIT




                                                                                                                                                                                                                                                                                                                                                                                                                                                    EXPLICIT
                                                                         TACIT




                                                                                                                                                                                                                                                                                                                                                   TACIT
                                                                                                on




                                                                                                                                                                                                                                                                                                                                                                          on
                                                                                                                                                                  Co




                                                                                                                                                                                                                                                                                                                                                                                                                                            Co
                                                                                             ati




                                                                                                                                                                                                                                                                                                                                                                       ati
                                                                                                                                                                    mb




                                                                                                                                                                                                                                                                                                                                                                                                                                              mb
                  Measurement                                                                                                                                                                                                                                                              Measurement
                                                                                                   liz




                                                                                                                                                                                                                                                                                                                                                                             liz
                                                                                                                                                             in                                                                                                                                                                                                                                                                        in
                   Leadership                                                                                                                                                                                                                                                               Leadership
                                                                                                             a                                   a ti                                                                                                                                                                                                                                  a                                   a ti
                                                                                                                 rn                                  on                                                                                                                                                                                                                                    rn                                  on
                                                                                                                      Inte                                                                                                                                                                                                                                                                      Inte
                   Process                                                                                                                                                                                                                                                                       Process
     Technology




                                                                                                                                                                                                                                                                            Technology
                                Culture




                                                                                                                                                                                                                                                                                                             Culture
                                                                                                                          EXPLICIT                                                                                                                                                                                                                                                                  EXPLICIT



                                             Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                                        Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                                         	
  ‫آﺛﺎر ﻋﺪم اﳌﺸﺎرﻛﺔ‬                                                                                                                                                                                                                    The	
  impact	
  of	
  not	
  .	
  .	
  .	
  sharing	
  
                                                                                                     9	
                                                                                                                                                                                                                                                                     10	
  




                       ...���‫ب��� ا������ �� ���ل ا����� ا‬                                                                                                                                                                                                                                       According to Computer Associates . . .




                                                         http://www.youtube.com/watch?v=lH39xjXaLW8	
                                                                                                                                                                                                                              http://www.youtube.com/watch?v=lH39xjXaLW8	
  

                                             Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                                        Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                            	
  ‫ﻟﻮﺿﻊ ﻣﻬﻤﺘﻨﺎ ﺿﻤﻦ اﻟﺴﻴﺎق‬                                                                                                                                                                                                                                 Pu�ng	
  our	
  Task	
  in	
  Context	
  
                                                                                                   11	
                                                                                                                                                                                                                                                                      12	
  




                                             Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                                        Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae                           	
                                                                                   	
                                                        	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  2	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                                                             	
  	
                                                                                                                                      	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
 ‫ﻣﺎ ﻛﺘﺒﻪ دروﻛﺮ ﻋﻦ اﻟﻌﺎﻣﻠﲔ ﻓﻲ اﳌﻌﺮﻓﺔ‬                                                                                                                                                                                                            Drucker	
  on	
  Knowledge	
  Workers	
  
                                                                                                       13	
                                                                                                                                                                                                                                                      14	
  

                                                                                                                                                                                                                                                      “Every	
  knowledge	
  worker	
  in	
  modern	
  organiza�on	
  is	
  an	
  
      	
  ‫"ﻛﻞ  
	ﻋﺎﻣﻞ  
	ﻓﻲ  
	ﻣﺠﺎل  
	اﳌﻌﺮﻓﺔ  
	ﻓﻲ  
	اﳌﺆﺳﺴﺎت  
	اﳊﺪﻳﺜﺔ  
	ﻳﻌﺪ  
	"  
	ﺗﻨﻔﻴﺬي"  
	إذا  
	ﻛﺎن  
	و  
	ﺑﺤﺴﺐ  
	ﺗﺄﺛﻴﺮ  
	وﻇﻴﻔﺘﻪ  
	أو‬                                                                                                   "execu�ve"	
  if,	
  by	
  virtue	
  of	
  his	
  posi�on	
  or	
  knowledge,	
  he	
  is	
  

                                                                                                                                                     	
  ."‫اﻟﻨﺘﺎﺋﺞ‬
   	
  ‫ﻣﻌﺮﻓﺘﻪ  
	ﻣﺴﺆوﻻ  
	ﻋﻦ  
	اﳌﺴﺎﻫﻤﺔ  
	ﻓﻲ  
	اﻟﺘﺎﺛﻴﺮ  
	و  
	ﺑﺸﻜﻞ  
	ﻣﺎدي  
	ﻋﻠﻰ  
	ﻗﺪرة  
	اﳌﺆﺳﺴﺔ  
	ﻋﻠﻰ  
	اﻻرﺗﻘﺎء  
	ﺑﺎداﺋﻬﺎ  
	و  
	ﲢﻘﻴﻖ‬                                                                                                      responsible	
  for	
  a	
  contribu�on	
  that	
  materially	
  affects	
  the	
  capacity	
  
                                                                                                                                                                                                                                                      of	
  the	
  organiza�on	
  to	
  perform	
  and	
  to	
  obtain	
  results.”	
  	
  

                                                                                                                                                                 	
  
                                                                                                         	
1966‫اﳌﺼﺪر:  
	اﳌﺴﺆول  
	اﻟﺘﻨﻔﻴﺬي  
	اﻟﻔﻌﺎل‬                                                                                                                   	
        	
            	
  Source:	
  The	
  Effec�ve	
  Execu�ve	
  –	
  1966	
  
                                                                                                                                                                                                                                                      	
  

                                                         	
  "	
  ‫اﻟﻌﺎﻣﻠﲔ  
	  
	ﺑﺤﻴﺚ  
	ﻳﻜﻮﻧﻮ  
	ﻣﻦ  
	اﻟﻌﺎﻣﻠﲔ  
	اﳌﻌﺮﻓﲔ  
	  
	ﺑﺪﻻ  
	ﻣﻦ  
	اﻟﻌﺎﻣﻠﲔ  
	اﻟﻴﺪوﻳﲔ‬
           	
  	
  ‫"  
	و  
	اﺧﻴﺮا  
	ﻫﺬه  
	اﻟﺼﻨﺎﻋﺎت  
	اﳉﺪﻳﺪة  
	ﺗﺨﺘﻠﻒ  
	ﻋﻦ  
	اﻟﺼﻨﺎﻋﺔ  
	اﳊﺪﻳﺜﺔ  
	اﻟﺘﻘﻠﻴﺪﻳﺔ  
	ﺑﺤﻴﺚ  
	ﻳﺘﻢ  
	ﺗﻮﻇﻴﻒ  
	ﻏﺎﻟﺒﻴﺔ‬                                                                                                    “Finally,	
  these	
  new	
  industries	
  differ	
  from	
  the	
  tradi�onal	
  'modern'	
  

                                                                                                             	
  	
  1969-­‐	
  ‫اﳌﺼﺪر:  
	زﻣﻦ  
	اﻟﻼاﺳﺘﻤﺮارﻳﺔ‬
                                                                                                                                                                                                                                                      industry	
  in	
  that	
  they	
  will	
  employ	
  predominantly	
  knowledge	
  

                                                                                                                                                                 	
  
                                                                                                                                                                                                                                                      workers	
  rather	
  than	
  manual	
  workers.”	
  	
  

                                                                                                                                                                 	
  
                                                                                                                                                                                                                                                                        	
        	
            	
  Source:	
  The	
  Age	
  of	
  Discon�nuity	
  –	
  1969	
  

                                      	
  	
  "	
  ‫"إن  
	ﻣﺮﻛﺰ  
	اﳉﺎذﺑﻴﺔ  
	ﻟﻠﻘﻮة  
	اﻟﻌﺎﻣﻠﺔ  
	ﻫﻮ  
	اﻟﺘﺤﻮل  
	ﻋﻦ  
	اﻟﻌﺎﻣﻞ  
	اﻟﻴﺪوي  
	إﻟﻰ  
	اﻟﻌﺎﻣﻞ  
	اﳌﻌﺮﻓﻲ‬
                                                                                                                                                                                                                                                      	
  

                                                                                                                                 	
  1973-­‐	
  ‫اﳌﺼﺪر:  
	اﻹدارة‬
                                                                                                                                                                                                                                                      “.	
  .	
  .	
  the	
  center	
  of	
  gravity	
  of	
  the	
  work	
  force	
  is	
  shi�ing	
  from	
  the	
  
                                                                                                                                                                                                                                                      manual	
  worker	
  to	
  the	
  knowledge	
  worker.”	
  	
  
                                                                                                                                                                                                                                                                        	
        	
            	
  Source:	
  Management	
  -­‐	
  1973	
  
                                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                        Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                                    	
  ‫وﺿﻊ ﻣﻬﻤﺘﻨﺎ ﻓﻲ ﺳﻴﺎﻗﻬﺎ‬                                                                                                                                                                                                               Pu�ng	
  our	
  Task	
  in	
  Context	
  
                                                                                                       15	
                                                                                                                                                                                                                                                      16	
  




                                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                        Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                                   	
  ‫ﲤﻜﲔ اﻟﻌﺎﻣﻠﲔ ﻓﻲ اﳌﻌﺮﻓﺔ‬                                                                                                                                                                                                     Empowering	
  Knowledge	
  Workers	
  
                                                                                                       17	
                                                                                                                                                                                                                                                      18	
  




                                                                                                                   	
  	
  ‫اﻻﻧﺘﺎﺟﻴﺔ  
	ﻣﻦ  
	ﺧﻼل  
	اﻷﻓﺮاد‬
                                                                                                                                       	
:»8«	
  ‫اﻟﻔﺼﻞ‬                                                                                                                                                                                                       Chapter	
  8:	
  Produc�vity	
  	
  
                                                                                                                                                                                                                                                                                                                                                                Through	
  People	
  




                                 1982	
                                                                                                                                                                                                                                                         1982	
  
                                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                        Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae                               	
                                                                                   	
                                       	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  3	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                                                	
  	
                                                                                                                                       	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
 ‫وﺿﻊ  
	ﻣﻬﻤﺘﻨﺎ  
	ﻓﻲ  
	ﺳﻴﺎﻗﻬﺎ‬                                                                                                                                                                                            Pu�ng	
  our	
  Task	
  in	
  Context	
  
                                                                           19	
                                                                                                                                                                                                                                             20	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                               Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                         	
  	
  ‫اﳉﻮار:  
	اﻷﺑﻌﺎد  
	اﻟﺜﻘﺎﻓﻴﺔ‬                                                                                                                                                                                       Hofstede:	
  Cultural	
  Dimensions	
  
                                                                           21	
                                                                                                                                                                                                                                             22	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                               Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                         	
  ‫وﺿﻊ  
	ﻣﻬﻤﺘﻨﺎ  
	ﻓﻲ  
	ﺳﻴﺎﻗﻬﺎ‬                                                                                                                                                                                            Pu�ng	
  our	
  Task	
  in	
  Context	
  
                                                                           23	
                                                                                                                                                                                                                                             24	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                               Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae   	
                                                                                   	
                                       	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  4	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                    	
  	
                                                                                                                              	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
 ‫ﺗﻘﺮﻳﺮ  
	اﳌﻌﺮﻓﺔ  
	اﻟﻌﺮﺑﻲ‬                                                                                                                                                                                                       Arab	
  Knowledge	
  Report	
  
                                                                                          25	
                                                                                                                                                                                                                                                   26	
  




    www.mbrfounda�on.ae/Arabic/pages/AKR2009.aspx	
                                          www.mbrfounda�on.ae/English/pages/AKR2009.aspx	
                                                                                                      www.mbrfounda�on.ae/Arabic/pages/AKR2009.aspx	
                                                   www.mbrfounda�on.ae/English/pages/AKR2009.aspx	
  
       www.mbrfounda�on.ae/Arabic/AKR20102011	
                                                    www.mbrfounda�on.ae/English/AKR20102011/	
                                                                                                               www.mbrfounda�on.ae/Arabic/AKR20102011	
                                                       www.mbrfounda�on.ae/English/AKR20102011/	
  
                                  Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                       Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                           	
  	
  ‫اﻷﻫﺪاف  
	ﻋﻠﻰ  
	ﺟﻤﻴﻊ  
	اﳌﺴﺘﻮﻳﺎت‬                                                                                                                                                                                                                         Macro	
  Level	
  Goals	
  
                                                                                          27	
                                                                                                                                                                                                                                                   28	
  


                                                                                                                                                              	
                                                                                                                                                                                    “Chief	
  among	
  the	
  reasons	
  for	
  
                                                                                               	
  ‫اﻟﺴﺒﺐ  
	اﻟﺮﺋﻴﺴﻲ  
	ﻟﻼﻫﺘﻤﺎم  
	اﻟﻌﺮﺑﻲ  
	اﳊﺎﻟﻲ‬                                                                                                                                                                                                   the	
  current	
  Arab	
  interest	
  in	
  
                                                                                         	
  ‫ﻟﺘﺄﺳﻴﺲ  
	ﻣﺠﺘﻤﻊ  
	ﻣﻌﺮﻓﻲ  
	ﻫﻮ  
	اﻟﺮﻏﺒﺔ  
	ﻓﻲ  
	ﻋﺪم‬                                                                                                                                                                                                  establishing	
  the	
  knowledge	
  
                                                                                        	
	
  .‫اﻟﺘﺨﻠﻒ  
	ﻋﻦ  
	اﻟﺘﺄﺛﻴﺮ  
	اﳌﺘﻮﻗﻊ  
	ﻟﻠﺜﻮرة  
	اﳌﻌﺮﻓﻴﺔ‬                                                                                                                                                                                               society	
  is	
  the	
  desire	
  not	
  to	
  
                                                                                                                                                                                                                                                                                                                                                    miss	
  out	
  on	
  the	
  an�cipated	
  
                                                                                                                                                              	
                                                                                                                                                                                    effects	
  of	
  the	
  knowledge	
  
                                                                                                   	
  ‫واﻟﺘﻨﺒﻪ  
	ﻟﻠﺪور  
	اﻟﺬي  
	ﺗﻠﻌﺒﻪ  
	ﻓﻲ  
	ﺧﻠﻖ  
	اﻟﺘﻄﻮر‬                                                                                                                                                                                     revolu�on	
  and	
  to	
  be	
  alert	
  to	
  
                                                                                                    	
  ‫ﺳﻮاء  
	ﻛﺎن  
	ذﻟﻚ  
	ﻋﻠﻰ  
	اﻟﺼﻌﻴﺪ  
	اﻟﺴﻴﺎﺳﻲ  
	أو‬                                                                                                                                                                                        the	
  roles	
  it	
  plays	
  in	
  
                                                                                                                          	
  .‫اﻻﻗﺘﺼﺎدي  
	أو  
	اﻻﺟﺘﻤﺎﻋﻲ‬                                                                                                                                                                                           genera�ng	
  progress,	
  whether	
  
                                                                                                                                                                                                                                                                                                                                                    on	
  the	
  poli�cal,	
  economic,	
  or	
  
                                                                                                                                                                                                                                                                                                                                                    social	
  level”	
  

                                  Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                       Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                                 	
  ‫اﳌﻔﺎﻫﻴﻢ اﻟﺮﺋﻴﺴﻴﺔ‬                                                                                                                                                                                                                                  Key	
  Concepts	
  
                                                                                          29	
                                                                                                                                                                                                                                                   30	
  


                                                                                        	
  ‫اﻟﻔﺼﻞ  
	اﻟﺮاﺑﻊ:  
	ﺗﻘﻨﻴﺎت  
	اﳌﻌﻠﻮﻣﺎت  
	و  
	اﻻﺗﺼﺎل  
	ﻓﻲ‬                                                                                                                                                                                         Chapter	
  4:	
  Informa�on	
  and	
  
                                                                                                       	
.	
  ‫اﻟﺪول  
	اﻟﻌﺮﺑﻴﺔ  
	:  
	أرﻛﺎن  
	و  
	أدوات  
	اﳌﻌﺮﻓﺔ‬                                                                                                                                                                            communica�ons	
  technologies	
  
                                                                                                                                                                       	
                                                                                                                                                                       in	
  the	
  Arab	
  countries:	
  The	
  
                                                                                        	
  ‫اﻟﻔﺼﻞ  
	اﳋﺎﻣﺲ:  
	اﻷداء  
	اﻟﻌﺮﺑﻲ  
	ﻓﻲ  
	ﻣﺠﺎل  
	اﻟﺒﺤﺚ‬                                                                                                                                                                                           pillars	
  and	
  tools	
  of	
  knowledge	
  
                                                                                                                                                     	
  .‫و  
	اﻹﺑﺘﻜﺎر‬                                                                                                                                                                          Chapter	
  5:	
  Arab	
  performance	
  
                                                                                                                                                                   	
  	
                                                                                                                                                                       in	
  research	
  and	
  innova�on	
  
                                                                                         	
  ‫اﻟﻔﺼﻞ  
	اﻟﺴﺎدس  
	:  
	ﺑﻨﺎء  
	ا�ﺘﻤﻊ  
	اﳌﻌﺮﻓﻲ  
	ﻓﻲ  
	اﻟﻌﺎﻟﻢ‬                                                                                                                                                                                    Chapter	
  6:	
  Building	
  the	
  
                                                                                                                                 	
  .‫اﻟﻌﺮﺑﻲ:  
	اﻟﺮؤﻳﺔ  
	و  
	اﳋﻄﺔ‬                                                                                                                                                                            knowledge	
  society	
  in	
  the	
  Arab	
  
                                                                                                                                                                                                                                                                                                                                                world:	
  A	
  vision	
  and	
  a	
  plan	
  
                                                                                 	
  
                                                                                                                                                                                                                                                                                                                                                	
  

                                  Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                       Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae                	
                                                                                   	
                                                 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  5	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                                           	
  	
                                                                                                                            	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
 ‫ﻳﺠﺐ اﻷﺧﺬ ﺑﻌﲔ اﻹﻋﺘﺒﺎر اﻟﺘﺼﻮر اﻟﻌﺮﺑﻲ‬                                                                                                                                                                                                                We	
  must	
  consider	
  the	
  Arab	
  View	
  
                                                                           31	
                                                                                                                                                                                                                                               32	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                                           33	
                                                                                                                                                                                                                                               34	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




              	
  ‫ﻳﺠﺐ اﻷﺧﺬ ﺑﻌﲔ اﻹﻋﺘﺒﺎر اﻟﺘﺼﻮر اﻟﻌﺮﺑﻲ‬                                                                                                                                                                                                                We	
  must	
  consider	
  the	
  Arab	
  View	
  
                                                                           35	
                                                                                                                                                                                                                                               36	
  




                                Learn	
  lessons	
                                                                                                                                                                                                                                 Learn	
  lessons	
  
                                 from	
  others	
                                                                                                                                                                                                                                   from	
  others	
  
                                   to	
  avoid	
                                                                                                                                                                                                                                      to	
  avoid	
  
                               repea�ng	
  their	
                                                                                                                                                                                                                                repea�ng	
  their	
  
                                    errors.	
  	
  	
                                                                                                                                                                                                                                  errors.	
  	
  	
  
                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae   	
                                                                                   	
                                       	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  6	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                    	
  	
                                                                                                                                	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
 ‫وﺿﻊ  
	ﻣﻬﻤﺘﻨﺎ  
	ﻓﻲ  
	ﺳﻴﺎﻗﻬﺎ‬                                                                                                                                                                                                                        Pu�ng	
  our	
  Task	
  in	
  Context	
  
                                                                                       37	
                                                                                                                                                                                                                                                                         38	
  




                                                 	
  !‫اﻷﺳﺌﻠﺔ أﻛﺜﺮ ﻣﻦ اﻷﺟﻮﺑﺔ‬                                                                                                                                                                                                                                  More	
  ques�ons	
  than	
  answers!	
  
                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                                           Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                         (‫ﻗﻠﻴﻞ ﻣﻦ ) اﻟﻘﻴﺎدة-اﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ-اﻟﺜﻘﺎﻓﺔ‬
                                                                                                                                                                                                                                                                                                             A	
  li�le	
  TLC	
  goes	
  a	
  long	
  way!	
  
                                 	
   ‫ﻗﻄﻌﺖ ﻣﺴﺎﻓﺔ ﻃﻮﻳﻠﺔ‬
                                                                                       39	
                                                                                                                                                                                                                                                                         40	
  

                                                                                                                                                                                ‫ا����دة‬                                                                                                              Leadership
                                                                                                                                                                  ‫ ﺍاﻝلﺵشﻑفﺍاﻑفﻱيﺓة‬                                                                                    Transparency

                    Measurement                                                                                                                                 ‫ ﺍاﻝلﺭرﺅؤﻱيﺓة ﻭوﺍاﻝلﻡمﺙثﺍاﻝل‬                                                                           Vision and example
                     Leadership                                                                                                                                                                                                                                                                                                                                                                                               Measurement
                                                                                                                                   )‫ ﺍاﻝلﻡمﺹصﺍاﺩدﺭر ( ﻭوﻡمﻥن ﺽضﻡمﻥنﻩهﺍا ﺍاﻝلﻭوﻕقﺕت‬                                                                                     Resources (including time)                                                                                                                              Leadership
                                                                                                                                                                                                                                                                                Technology                                              Culture
                     Process                                                                  ����������‫ا‬                                                        ������‫ا‬
       Technology




                                                                                                                                                                                                                                                                                                                                                                                                                                     Process




                                                                                                                                                                                                                                                                                                                                                                                                               Technology
                                              Culture




                                                                                                                                                                                                                                                                       Help or hinder                                   Need to Share vs




                                                                                                                                                                                                                                                                                                                                                                                                                                               Culture
                                                                                              ‫ ﺕتﺱسﺍاﻉعﺩد ﺃأﻭو ﺕتﻉعﻱيﻕق‬                              ‫ ﺍاﻝلﺡحﺍاﺝجﺓة ﻝلﻝلﻡمﺵشﺍاﺭرﻙكﺓة ﻑفﻱي‬
                                                                                                                                                                                                                                                                                                                       Need to Know
                                                                                                                                                   .‫ﻡمﻭوﺍاﺝجﻩهﺓة ﺍاﻝلﺡحﺍاﺝجﺓة ﻝلﻝلﻡمﻉعﺭرﻑفﺓة‬                                                                           Ease of access
                                                                                         ‫ ﺱسﻩهﻭوﻝلﺓة ﺍاﻝلﻭوﺹصﻭوﻝل ﻝلﻩهﺍا‬
                                                                                                                                                                                                                                                                                                                          Privacy
                                                                                                                                                                    ‫ ﺍاﻝلﺥخﺹصﻭوﺹصﻱيﺓة‬                                                                                Tending toward
                                                                                       ‫ ﺍاﻝلﻡمﻱيﻭوﻝل ﻥنﺡحﻭو ﺍاﻝلﺡحﺭرﻱيﺓة‬
                                                                                                                                                                                                                                                                   free                                                  Content Creators
                                                                                                                                                               ‫ ���ع ا����ى‬
                                                                                                                                                                                                                                                                                                                       and Joiners
                                                                                                                                                                 �� ������‫وا‬




                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                                           Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                      	
  	
  ‫اﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ  
	-  
	اﻟﻘﻴﺎدة‬                                                                                                                                                                                                                          Technology	
  -­‐	
  Leadership	
  
                                                                                       41	
                                                                                                                                                                                                                                                                         42	
  


                                                                                                                                                                                                                                                                                                                                                                             “On	
  the	
  ICT	
  axis,	
  the	
  Arab	
  
                                                                                              "‫(  
	ﺣﻘﻖ  
	اﻟﻌﺮب  
	ﻋﻠﻰ  
	ﻣﺤﻮر  
	ال‬ICT)	
  ‫  
	ﺗﻘﺪﻣﺎ‬                                                                                                                                                                                                                      states	
  have	
  made	
  reasonable	
  
                                                                                                                                              ‫  
	  
	"ﻣﻌﻘﻮﻻ‬                                                                                                                                                                                                                 Progress”	
  
                                                                                                                                                       	
                                                                                                                                                                                                                    	
  
                                                                                                  "‫  
	إن  
	ﻧﻘﻄﺔ  
	ﺿﻌﻒ  
	اﻷداء  
	اﻟﻌﺮﺑﻲ  
	اﳌﻌﺮﻓﻲ  
	ﻫﻲ‬                                                                                                                                                                                                                 “The	
  weakest	
  point	
  in	
  Arab	
  
                                                                                                    ‫  
	اﻟﻨﻘﺺ  
	ﻓﻲ  
	إﺗﺎﺣﺔ  
	ﺑﻴﺌﺎت  
	ﻣﻨﺎﺳﺒﺔ  
	ﻟﺘﺄﺳﻴﺲ‬                                                                                                                                                                                                                    knowledge	
  performance	
  may	
  
                                                                                                                                     ‫  
	”ا�ﺘﻤﻊ  
	اﳌﻌﺮﻓﻲ‬                                                                                                                                                                                                                    be	
  the	
  lack	
  of	
  enabling	
  
                                                                                                                                                                                                                                                                                                                                                                             environments	
  appropriate	
  to	
  
                                                                                                                                                                                                                                                                                                                                                                             the	
  establishment	
  of	
  a	
  
                                                                                                                                                                                                                                                                                                                                                                             knowledge	
  society”	
  

                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                                           Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae               	
                                                                                   	
                                                                    	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  7	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                                                             	
  	
                                                                                                                             	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
 	
  ‫اﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ  
	اﳊﺪﻳﺜﺔ‬                                                                                                                                                                                                                   New	
  Technology	
  
                                                                           43	
                                                                                                                                                                                                                                              44	
  




                                  ���‫ا���ث دا��� أ‬                                                                                                                                                                                                                  The Newest is always Best …




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                                           45	
                                                                                                                                                                                                                                              46	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                           	
  	
  ‫اﻟﺘﺮﻛﻴﺰ  
	ﻋﻠﻰ  
	اﳌﻬﺎرات  
	اﻟﺸﺨﺼﻴﺔ‬                                                                                                                                                                                                         Emphasis	
  on	
  So�	
  Skills	
  
                                                                           47	
                                                                                                                                                                                                                                              48	
  



                                       	
  ‫ﻣﻦ  
	اﻟﻮاﺿﺢ  
	ان  
	اﻟﺮؤﺳﺎء  
	اﻟﺘﻨﻔﻴﺬﻳﻦ  
	اﻟﻌﺮب  
	ﻳﻔﻀﻠﻮن  
	اﳌﻬﺎرات‬
                                                                                                                                                                                                                                                                                           It	
  is	
  clear	
  that	
  Arab	
  CEOs	
  favor	
  so�	
  skills	
  

                                                      	
  ‫اﻟﺸﺨﺼﻴﺔ  
	ﻛﺤﻞ  
	اﳌﺸﻜﻼت  
	و  
	ﻣﻬﺎرات  
	اﻻﺗﺼﺎل  
	ﻋﻠﻰ‬
                                                                                                                                                                                                                                                                                           such	
  as	
  problem-­‐solving	
  and	
  

                                                 	
  ‫اﻟﻘﺪرة  
	ﻋﻠﻰ  
	ﺗﻨﻔﻴﺬ  
	اﳌﻬﺎم  
	اﻟﺮوﺗﻴﻨﻴﺔ، و  
	ﻗﺪ  
	ﻋﺰزت  
	ﻣﻨﻈﻤﺔ‬
                                                                                                                                                                                                                                                                                           communica�on	
  skills	
  over	
  the	
  ability	
  to	
  

                                            	
  ‫اﻟﻌﻤﻞ  
	اﻟﺪوﻟﻴﺔ  
	ﻫﺬه  
	اﻟﻨﺘﺎﺋﺞ  
	ﻓﻲ  
	ﻣﻘﺘﺮﺣﻬﺎ:  
	اﻟﺘﻮﻇﻴﻒ  
	ﻳﺮﺗﺒﻂ‬
                                                                                                                                                                                                                                                                                           perform	
  rou�ne	
  tasks.	
  The	
  Interna�onal	
  

                                         	
  ‫ﺑﺪرﺟﺔ  
	ﻛﺒﻴﺮة  
	ﺑﻘﺪرة  
	اﻟﻔﺮد  
	ﻋﻠﻰ  
	اﻟﺘﻜﻴﻴﻒ  
	ﻣﻊ  
	اﻟﺘﻐﻴﺮ  
	و  
	دﻣﺞ‬
                                                                                                                                                                                                                                                                                           Labor	
  Organiza�on	
  corroborates	
  these	
  


                                           	
  ‫أﻧﻮاع  
	اﳌﻌﺮﻓﺔ  
	ا�ﺘﻠﻔﺔ  
	و  
	اﻟﺒﻨﺎء  
	ﻋﻠﻴﻬﺎ  
	ﻋﻦ  
	ﻃﺮﻳﻖ  
	إدارة  
	اﻟﺘﻌﻠﻴﻢ‬
                                                                                                                                                                                                                                                                                           finding	
  when	
  sugges�ng	
  that	
  


                                                                                     	
  .‫اﻟﺬاﺗﻲ  
	ﺧﻼل  
	اﳊﻴﺎة  
	اﻟﻌﻤﻠﻴﺔ‬
                                                                                                                                                                                                                                                                                           employability	
  is	
  closely	
  linked	
  to	
  the	
  
                                                                                                                                                                                                                                                                                           capacity	
  of	
  an	
  individual	
  to	
  adapt	
  to	
  
                                                                                                                                                                                                                                                                                           change	
  and	
  the	
  ability	
  to	
  combine	
  
                                                                                                                                                                                                                                                                                           different	
  types	
  of	
  knowledge	
  and	
  build	
  
                                                                                                                                                                                                                                                                                           on	
  them	
  by	
  managing	
  self-­‐learning	
  
                                                                                                                                                                                                                                                                                           throughout	
  his/her	
  working	
  life	
  
                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae   	
                                                                                   	
                                       	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  8	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                    	
  	
                                                                                                                               	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
49	
                                                                                                                                                                                                                                               50	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                           	
  	
  ‫ﻣﻌﻮﻗﺎت  
	و  
	ﻣﻘﻮﻣﺎت  
	إدارة  
	اﳌﻌﺮﻓﺔ‬                                                                                                                                                                                                KM	
  Enablers	
  and	
  Barriers	
  
                                                                           51	
                                                                                                                                                                                                                                               52	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                   	
  ‫ﻓﺮص إدارة اﳌﻌﺮﻓﺔ وﲢﺪﻳﺎﺗﻬﺎ‬                                                                                                                                                                                                    KM	
  Opportuni�es	
  and	
  Challenges	
  
                                                                           53	
                                                                                                                                                                                                                                               54	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                                 Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae   	
                                                                                   	
                                       	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  9	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                    	
  	
                                                                                                                                	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
 ‫اﳌﻐﺘﺮﺑﻮن ﻳﻌﺮﻓﻮن ﻛﻴﻒ ﻳﻨﻘﻠﻮن‬                                                                                                                                                                                                Expat	
  Know-­‐how	
  Transfer	
  

                                                        	
  ‫ﻋﻨﺪﻣﺎ  
	ﺳﺌﻠﻮا  
	ﻣﺎ  
	إذا  
	ﻛﺎن  
	ﻫﻨﺎك  
	اﻧﺘﻘﺎل  
	ﻣﻌﺘﺪل  
	«ﳌﻌﺮﻓﺔ‬
                                                                           55	
                                                                                                                                                                                                                                    56	
  



                                          	
  %74	
  ‫ﻛﻴﻒ»  
	ﻣﻦ  
	اﳌﻐﺘﺮﺑﲔ  
	  
	ﻟﻔﺮﻳﻖ  
	اﻟﻌﻤﻞ  
	اﶈﻠﻲ  
	أﺟﺎب‬
                                                                                                                                                                                                                                                                             When	
  asked	
  to	
  iden�fy	
  whether	
  there	
  

                                              	
  ‫ﻣﻦ  
	اﻟﺮؤﺳﺎء  
	اﻟﺘﻨﻔﻴﺬﻳﻦ  
	اﻟﻌﺮب  
	ﺑﺎﻋﺘﻘﺎدﻫﻢ  
	ذﻟﻚ  
	و  
	ﻛﺎﻧﺖ‬
                                                                                                                                                                                                                                                                             was	
  an	
  adequate	
  transfer	
  of	
  ‘know-­‐how’	
  

                                    	
  ‫ﻧﺴﺒﺔ  
	اﻟﺮؤﺳﺎء  
	اﻟﺘﻨﻔﻴﺬﻳﻦ  
	ﻓﻲ  
	  
	اﻹﻣﺎرات  
	و  
	ﻗﻄﺮ  
	اﻟﺬﻳﻦ  
	ﺣﻤﻠﻮا‬
                                                                                                                                                                                                                                                                             expatriates	
  to	
  na�onal	
  staff,	
  74%	
  of	
  Arab	
  

                                                                  	
  .	
  	
  %70	
  ‫ﻫﺬا  
	اﻟﻔﻜﺮ  
	أﻗﻞ  
	ﻣﻨﻬﺎ  
	ﻓﻲ  
	اﳋﻠﻴﺞ  
	ﺑﻨﺴﺒﺔ‬
                                                                                                                                                                                                                                                                             CEOs	
  believed	
  that	
  this	
  was	
  the	
  case.	
  

                                                            	
  ‫ﻓﻲ  
	اﳌﻘﺎﺑﻞ  
	ﻓﺈن  
	اﻟﺜﻘﺔ  
	ﻛﺎﻧﺖ  
	أﻋﻠﻰ  
	ﺑﻜﺜﻴﺮ  
	ﺑﲔ  
	اﻟﺮؤﺳﺎء‬
                                                                                                                                                                                                                                                                             That	
  said,	
  the	
  propor�on	
  of	
  CEOs	
  in	
  the	
  


                                                     	
  ‫اﻟﺘﻨﻔﻴﺬﻳﻦ  
	ﻓﻲ  
	اﳌﺸﺮق  
	ﺑﻨﺴﺒﺔ  
	88%  
	و  
	ﺷﻤﺎل  
	اﻓﺮﻳﻘﻴﺎ‬
                                                                                                                                                                                                                                                                             UAE	
  and	
  Qatar	
  who	
  shared	
  this	
  view	
  


                                                       	
  ‫ﺑﻨﺴﺒﺔ  
	58%  
	و  
	ﺗﻌﻮد  
	ﻫﺬه  
	اﻟﻨﺘﺎﺋﺞ  
	ﻟﻠﻤﺴﺘﻮى  
	اﻟﻌﺎﻟﻲ‬
                                                                                                                                                                                                                                                                             was	
  lower	
  than	
  the	
  Gulf	
  average	
  of	
  


                                                  	
  .	
  ‫ﻟﻺﻧﺘﺎﺟﻴﺔ  
	اﶈﻠﻴﺔ  
	  
	و  
	اﻟﺘﻌﻠﻴﻢ  
	  
	اﳌﻨﺘﺸﺮ  
	ﻓﻲ  
	ﺗﻠﻚ  
	اﳌﻨﺎﻃﻖ‬
                                                                                                                                                                                                                                                                             70%.	
  Conversely,	
  confidence	
  was	
  much	
  


                                                                                                                                        	
  
                                                                                                                                                                                                                                                                             higher	
  amongst	
  CEOs	
  in	
  the	
  Levant	
  at	
  
                                                                                                                                                                                                                                                                             88%	
  and	
  North	
  Africa	
  at	
  85%,	
  results	
  
                                                                                                                                                                                                                                                                             that	
  can	
  be	
  a�ributed	
  to	
  the	
  higher	
  
                                                                                                                                                                                                                                                                             na�onal	
  produc�vity	
  and	
  educa�onal	
  
                                                                                                                                                                                                                                                                             levels	
  prevalent	
  in	
  those	
  sub-­‐regions.	
  
                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                      Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                            	
  ‫اﻧﺘﻘﺎل ﻣﻌﺮﻓﺔ اﳌﻐﺘﺮﺑﲔ‬                                                                                                                                                                                          Expat	
  Knowledge	
  Transfer	
  
                                                                           57	
                                                                                                                                                                                                                                    58	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                      Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




                                                                           59	
                                                                                                                                                                                                                                    60	
  




                     Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
                                                                                                                      Empowering	
  Knowledge	
  Workers	
  in	
  the	
  Arab	
  World	
  ©	
  2012,	
  John	
  P.	
  Girard,	
  Ph.D.	
  




www.sscs.ae   	
                                                                                   	
                                       	
  	
  	
  	
  	
  	
  	
  	
  	
  10	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                                                                                                                                                                                	
  	
  	
  	
                                                                                                                 	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  john@sscs.ae	
  
AFLI 2012 Girard Keynote
AFLI 2012 Girard Keynote

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AFLI 2012 Girard Keynote

  • 1.    ‫ﲤﻜﲔ  اﻟﻌﺎﻣﻠﲔ  ﻓﻲ    ﻣﺠﺎل  اﳌﻌﺮﻓﺔ  ﻓﻲ  اﻟﻌﺎﻟﻢ  اﻟﻌﺮﺑﻲ‬   Empowering  Knowledge  Workers      )  ‫  (ﻣﻦ  ﺧﻼل  ﺑﻨﺎء  ﺑﻴﺌﺔ  ﻣﻌﺮﻓﻴﺔ‬   in  the  Arab  World     (by  crea�ng  a  Knowledge  Environment)        1   2    ‫اﻟﺪﻛﺘﻮر  ﺟﻮن  ﺟﻴﺮارد‬ John  P.  Girard,  Ph.D.   john@sscs.ae   john@sscs.ae   www.sscs.ae   www.sscs.ae    ‫ﻣﺸﺎرﻛﺔ اﳌﻌﺮﻓﺔ‐­-  ﻻ  ﺟﺪﻳﺪ  ؟‬ Knowledge  Sharing  –  Nothing  New?   3   4    ‫ﺗﺒﺎدﻟﻬﺎ  ﻟﺘﺤﻘﻴﻖ  اﻟﺘﻤﻴﺰ  ﺑﲔ  اﳌﻨﺎﻓﺴﲔ‬ Knowledge Management is the  ‫إدارة  اﳌﻌﺮﻓﺔ  ﻫﻲ  ﺧﻠﻖ  اﳌﻌﺮﻓﺔ  اﳌﺆﺳﺴﻴﺔ    و  ﻧﻘﻠﻬﺎ  و‬ creation, transfer, and exchange of organizational knowledge to achieve a [competitive] advantage. Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   -‫إدارة  اﳌﻌﺮﻓﺔ  اﻟﺸﺮق  اﻻوﺳﻂ  1102  :  )اﻟﻘﻴﺎدة‬ KM  Middle  East  2011:  The  TLC  of  KM      ‫اﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ-اﻟﺜﻘﺎﻓﺔ( ﻹدارة  اﳌﻌﺮﻓﺔ‬ 5   6   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                        1                                                                                      john@sscs.ae  
  • 2. Exchange  and  Transfer  of    ‫ﺗﺒﺎدل وﻧﻘﻞ اﳌﻌﺮﻓﺔ‬ Knowledge   7   8   TACIT TACIT n Ext n Ext tio ern tio ern za a za a i i ial ial liz liz Soc Soc ati ati on on EXPLICIT EXPLICIT TACIT TACIT on on Co Co ati ati mb mb Measurement Measurement liz liz in in Leadership Leadership a a ti a a ti rn on rn on Inte Inte Process Process Technology Technology Culture Culture EXPLICIT EXPLICIT Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫آﺛﺎر ﻋﺪم اﳌﺸﺎرﻛﺔ‬ The  impact  of  not  .  .  .  sharing   9   10   ...���‫ب��� ا������ �� ���ل ا����� ا‬ According to Computer Associates . . . http://www.youtube.com/watch?v=lH39xjXaLW8   http://www.youtube.com/watch?v=lH39xjXaLW8   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫ﻟﻮﺿﻊ ﻣﻬﻤﺘﻨﺎ ﺿﻤﻦ اﻟﺴﻴﺎق‬ Pu�ng  our  Task  in  Context   11   12   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                        2                                                                                      john@sscs.ae  
  • 3.  ‫ﻣﺎ ﻛﺘﺒﻪ دروﻛﺮ ﻋﻦ اﻟﻌﺎﻣﻠﲔ ﻓﻲ اﳌﻌﺮﻓﺔ‬ Drucker  on  Knowledge  Workers   13   14   “Every  knowledge  worker  in  modern  organiza�on  is  an    ‫"ﻛﻞ  ﻋﺎﻣﻞ  ﻓﻲ  ﻣﺠﺎل  اﳌﻌﺮﻓﺔ  ﻓﻲ  اﳌﺆﺳﺴﺎت  اﳊﺪﻳﺜﺔ  ﻳﻌﺪ  "  ﺗﻨﻔﻴﺬي"  إذا  ﻛﺎن  و  ﺑﺤﺴﺐ  ﺗﺄﺛﻴﺮ  وﻇﻴﻔﺘﻪ  أو‬ "execu�ve"  if,  by  virtue  of  his  posi�on  or  knowledge,  he  is    ."‫اﻟﻨﺘﺎﺋﺞ‬  ‫ﻣﻌﺮﻓﺘﻪ  ﻣﺴﺆوﻻ  ﻋﻦ  اﳌﺴﺎﻫﻤﺔ  ﻓﻲ  اﻟﺘﺎﺛﻴﺮ  و  ﺑﺸﻜﻞ  ﻣﺎدي  ﻋﻠﻰ  ﻗﺪرة  اﳌﺆﺳﺴﺔ  ﻋﻠﻰ  اﻻرﺗﻘﺎء  ﺑﺎداﺋﻬﺎ  و  ﲢﻘﻴﻖ‬ responsible  for  a  contribu�on  that  materially  affects  the  capacity   of  the  organiza�on  to  perform  and  to  obtain  results.”       1966‫اﳌﺼﺪر:  اﳌﺴﺆول  اﻟﺘﻨﻔﻴﺬي  اﻟﻔﻌﺎل‬      Source:  The  Effec�ve  Execu�ve  –  1966      "  ‫اﻟﻌﺎﻣﻠﲔ    ﺑﺤﻴﺚ  ﻳﻜﻮﻧﻮ  ﻣﻦ  اﻟﻌﺎﻣﻠﲔ  اﳌﻌﺮﻓﲔ    ﺑﺪﻻ  ﻣﻦ  اﻟﻌﺎﻣﻠﲔ  اﻟﻴﺪوﻳﲔ‬    ‫"  و  اﺧﻴﺮا  ﻫﺬه  اﻟﺼﻨﺎﻋﺎت  اﳉﺪﻳﺪة  ﺗﺨﺘﻠﻒ  ﻋﻦ  اﻟﺼﻨﺎﻋﺔ  اﳊﺪﻳﺜﺔ  اﻟﺘﻘﻠﻴﺪﻳﺔ  ﺑﺤﻴﺚ  ﻳﺘﻢ  ﺗﻮﻇﻴﻒ  ﻏﺎﻟﺒﻴﺔ‬ “Finally,  these  new  industries  differ  from  the  tradi�onal  'modern'      1969-­‐  ‫اﳌﺼﺪر:  زﻣﻦ  اﻟﻼاﺳﺘﻤﺮارﻳﺔ‬ industry  in  that  they  will  employ  predominantly  knowledge     workers  rather  than  manual  workers.”            Source:  The  Age  of  Discon�nuity  –  1969      "  ‫"إن  ﻣﺮﻛﺰ  اﳉﺎذﺑﻴﺔ  ﻟﻠﻘﻮة  اﻟﻌﺎﻣﻠﺔ  ﻫﻮ  اﻟﺘﺤﻮل  ﻋﻦ  اﻟﻌﺎﻣﻞ  اﻟﻴﺪوي  إﻟﻰ  اﻟﻌﺎﻣﻞ  اﳌﻌﺮﻓﻲ‬    1973-­‐  ‫اﳌﺼﺪر:  اﻹدارة‬ “.  .  .  the  center  of  gravity  of  the  work  force  is  shi�ing  from  the   manual  worker  to  the  knowledge  worker.”          Source:  Management  -­‐  1973   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫وﺿﻊ ﻣﻬﻤﺘﻨﺎ ﻓﻲ ﺳﻴﺎﻗﻬﺎ‬ Pu�ng  our  Task  in  Context   15   16   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫ﲤﻜﲔ اﻟﻌﺎﻣﻠﲔ ﻓﻲ اﳌﻌﺮﻓﺔ‬ Empowering  Knowledge  Workers   17   18      ‫اﻻﻧﺘﺎﺟﻴﺔ  ﻣﻦ  ﺧﻼل  اﻷﻓﺮاد‬ :»8«  ‫اﻟﻔﺼﻞ‬ Chapter  8:  Produc�vity     Through  People   1982   1982   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                        3                                                                                      john@sscs.ae  
  • 4.  ‫وﺿﻊ  ﻣﻬﻤﺘﻨﺎ  ﻓﻲ  ﺳﻴﺎﻗﻬﺎ‬ Pu�ng  our  Task  in  Context   19   20   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.      ‫اﳉﻮار:  اﻷﺑﻌﺎد  اﻟﺜﻘﺎﻓﻴﺔ‬ Hofstede:  Cultural  Dimensions   21   22   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫وﺿﻊ  ﻣﻬﻤﺘﻨﺎ  ﻓﻲ  ﺳﻴﺎﻗﻬﺎ‬ Pu�ng  our  Task  in  Context   23   24   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                        4                                                                                      john@sscs.ae  
  • 5.  ‫ﺗﻘﺮﻳﺮ  اﳌﻌﺮﻓﺔ  اﻟﻌﺮﺑﻲ‬ Arab  Knowledge  Report   25   26   www.mbrfounda�on.ae/Arabic/pages/AKR2009.aspx   www.mbrfounda�on.ae/English/pages/AKR2009.aspx   www.mbrfounda�on.ae/Arabic/pages/AKR2009.aspx   www.mbrfounda�on.ae/English/pages/AKR2009.aspx   www.mbrfounda�on.ae/Arabic/AKR20102011   www.mbrfounda�on.ae/English/AKR20102011/   www.mbrfounda�on.ae/Arabic/AKR20102011   www.mbrfounda�on.ae/English/AKR20102011/   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.      ‫اﻷﻫﺪاف  ﻋﻠﻰ  ﺟﻤﻴﻊ  اﳌﺴﺘﻮﻳﺎت‬ Macro  Level  Goals   27   28   “Chief  among  the  reasons  for    ‫اﻟﺴﺒﺐ  اﻟﺮﺋﻴﺴﻲ  ﻟﻼﻫﺘﻤﺎم  اﻟﻌﺮﺑﻲ  اﳊﺎﻟﻲ‬ the  current  Arab  interest  in    ‫ﻟﺘﺄﺳﻴﺲ  ﻣﺠﺘﻤﻊ  ﻣﻌﺮﻓﻲ  ﻫﻮ  اﻟﺮﻏﺒﺔ  ﻓﻲ  ﻋﺪم‬ establishing  the  knowledge    .‫اﻟﺘﺨﻠﻒ  ﻋﻦ  اﻟﺘﺄﺛﻴﺮ  اﳌﺘﻮﻗﻊ  ﻟﻠﺜﻮرة  اﳌﻌﺮﻓﻴﺔ‬ society  is  the  desire  not  to   miss  out  on  the  an�cipated   effects  of  the  knowledge    ‫واﻟﺘﻨﺒﻪ  ﻟﻠﺪور  اﻟﺬي  ﺗﻠﻌﺒﻪ  ﻓﻲ  ﺧﻠﻖ  اﻟﺘﻄﻮر‬ revolu�on  and  to  be  alert  to    ‫ﺳﻮاء  ﻛﺎن  ذﻟﻚ  ﻋﻠﻰ  اﻟﺼﻌﻴﺪ  اﻟﺴﻴﺎﺳﻲ  أو‬ the  roles  it  plays  in    .‫اﻻﻗﺘﺼﺎدي  أو  اﻻﺟﺘﻤﺎﻋﻲ‬ genera�ng  progress,  whether   on  the  poli�cal,  economic,  or   social  level”   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫اﳌﻔﺎﻫﻴﻢ اﻟﺮﺋﻴﺴﻴﺔ‬ Key  Concepts   29   30    ‫اﻟﻔﺼﻞ  اﻟﺮاﺑﻊ:  ﺗﻘﻨﻴﺎت  اﳌﻌﻠﻮﻣﺎت  و  اﻻﺗﺼﺎل  ﻓﻲ‬ Chapter  4:  Informa�on  and   .  ‫اﻟﺪول  اﻟﻌﺮﺑﻴﺔ  :  أرﻛﺎن  و  أدوات  اﳌﻌﺮﻓﺔ‬ communica�ons  technologies     in  the  Arab  countries:  The    ‫اﻟﻔﺼﻞ  اﳋﺎﻣﺲ:  اﻷداء  اﻟﻌﺮﺑﻲ  ﻓﻲ  ﻣﺠﺎل  اﻟﺒﺤﺚ‬ pillars  and  tools  of  knowledge    .‫و  اﻹﺑﺘﻜﺎر‬ Chapter  5:  Arab  performance       in  research  and  innova�on    ‫اﻟﻔﺼﻞ  اﻟﺴﺎدس  :  ﺑﻨﺎء  ا�ﺘﻤﻊ  اﳌﻌﺮﻓﻲ  ﻓﻲ  اﻟﻌﺎﻟﻢ‬ Chapter  6:  Building  the    .‫اﻟﻌﺮﺑﻲ:  اﻟﺮؤﻳﺔ  و  اﳋﻄﺔ‬ knowledge  society  in  the  Arab   world:  A  vision  and  a  plan       Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                        5                                                                                      john@sscs.ae  
  • 6.  ‫ﻳﺠﺐ اﻷﺧﺬ ﺑﻌﲔ اﻹﻋﺘﺒﺎر اﻟﺘﺼﻮر اﻟﻌﺮﺑﻲ‬ We  must  consider  the  Arab  View   31   32   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   33   34   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫ﻳﺠﺐ اﻷﺧﺬ ﺑﻌﲔ اﻹﻋﺘﺒﺎر اﻟﺘﺼﻮر اﻟﻌﺮﺑﻲ‬ We  must  consider  the  Arab  View   35   36   Learn  lessons   Learn  lessons   from  others   from  others   to  avoid   to  avoid   repea�ng  their   repea�ng  their   errors.       errors.       Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                        6                                                                                      john@sscs.ae  
  • 7.  ‫وﺿﻊ  ﻣﻬﻤﺘﻨﺎ  ﻓﻲ  ﺳﻴﺎﻗﻬﺎ‬ Pu�ng  our  Task  in  Context   37   38    !‫اﻷﺳﺌﻠﺔ أﻛﺜﺮ ﻣﻦ اﻷﺟﻮﺑﺔ‬ More  ques�ons  than  answers!   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   (‫ﻗﻠﻴﻞ ﻣﻦ ) اﻟﻘﻴﺎدة-اﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ-اﻟﺜﻘﺎﻓﺔ‬ A  li�le  TLC  goes  a  long  way!     ‫ﻗﻄﻌﺖ ﻣﺴﺎﻓﺔ ﻃﻮﻳﻠﺔ‬ 39   40   ‫ا����دة‬ Leadership ‫ ﺍاﻝلﺵشﻑفﺍاﻑفﻱيﺓة‬  Transparency Measurement ‫ ﺍاﻝلﺭرﺅؤﻱيﺓة ﻭوﺍاﻝلﻡمﺙثﺍاﻝل‬  Vision and example Leadership Measurement )‫ ﺍاﻝلﻡمﺹصﺍاﺩدﺭر ( ﻭوﻡمﻥن ﺽضﻡمﻥنﻩهﺍا ﺍاﻝلﻭوﻕقﺕت‬  Resources (including time) Leadership Technology Culture Process ����������‫ا‬ ������‫ا‬ Technology Process Technology Culture  Help or hinder  Need to Share vs Culture ‫ ﺕتﺱسﺍاﻉعﺩد ﺃأﻭو ﺕتﻉعﻱيﻕق‬ ‫ ﺍاﻝلﺡحﺍاﺝجﺓة ﻝلﻝلﻡمﺵشﺍاﺭرﻙكﺓة ﻑفﻱي‬ Need to Know .‫ﻡمﻭوﺍاﺝجﻩهﺓة ﺍاﻝلﺡحﺍاﺝجﺓة ﻝلﻝلﻡمﻉعﺭرﻑفﺓة‬  Ease of access ‫ ﺱسﻩهﻭوﻝلﺓة ﺍاﻝلﻭوﺹصﻭوﻝل ﻝلﻩهﺍا‬  Privacy ‫ ﺍاﻝلﺥخﺹصﻭوﺹصﻱيﺓة‬  Tending toward ‫ ﺍاﻝلﻡمﻱيﻭوﻝل ﻥنﺡحﻭو ﺍاﻝلﺡحﺭرﻱيﺓة‬ free  Content Creators ‫ ���ع ا����ى‬ and Joiners �� ������‫وا‬ Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.      ‫اﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ  -  اﻟﻘﻴﺎدة‬ Technology  -­‐  Leadership   41   42   “On  the  ICT  axis,  the  Arab     "‫(  ﺣﻘﻖ  اﻟﻌﺮب  ﻋﻠﻰ  ﻣﺤﻮر  ال‬ICT)  ‫  ﺗﻘﺪﻣﺎ‬ states  have  made  reasonable   ‫    "ﻣﻌﻘﻮﻻ‬ Progress”         "‫  إن  ﻧﻘﻄﺔ  ﺿﻌﻒ  اﻷداء  اﻟﻌﺮﺑﻲ  اﳌﻌﺮﻓﻲ  ﻫﻲ‬ “The  weakest  point  in  Arab   ‫  اﻟﻨﻘﺺ  ﻓﻲ  إﺗﺎﺣﺔ  ﺑﻴﺌﺎت  ﻣﻨﺎﺳﺒﺔ  ﻟﺘﺄﺳﻴﺲ‬ knowledge  performance  may   ‫  ”ا�ﺘﻤﻊ  اﳌﻌﺮﻓﻲ‬ be  the  lack  of  enabling   environments  appropriate  to   the  establishment  of  a   knowledge  society”   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                        7                                                                                      john@sscs.ae  
  • 8.    ‫اﻟﺘﻜﻨﻮﻟﻮﺟﻴﺎ  اﳊﺪﻳﺜﺔ‬ New  Technology   43   44   ���‫ا���ث دا��� أ‬ The Newest is always Best … Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   45   46   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.      ‫اﻟﺘﺮﻛﻴﺰ  ﻋﻠﻰ  اﳌﻬﺎرات  اﻟﺸﺨﺼﻴﺔ‬ Emphasis  on  So�  Skills   47   48    ‫ﻣﻦ  اﻟﻮاﺿﺢ  ان  اﻟﺮؤﺳﺎء  اﻟﺘﻨﻔﻴﺬﻳﻦ  اﻟﻌﺮب  ﻳﻔﻀﻠﻮن  اﳌﻬﺎرات‬ It  is  clear  that  Arab  CEOs  favor  so�  skills    ‫اﻟﺸﺨﺼﻴﺔ  ﻛﺤﻞ  اﳌﺸﻜﻼت  و  ﻣﻬﺎرات  اﻻﺗﺼﺎل  ﻋﻠﻰ‬ such  as  problem-­‐solving  and    ‫اﻟﻘﺪرة  ﻋﻠﻰ  ﺗﻨﻔﻴﺬ  اﳌﻬﺎم  اﻟﺮوﺗﻴﻨﻴﺔ، و  ﻗﺪ  ﻋﺰزت  ﻣﻨﻈﻤﺔ‬ communica�on  skills  over  the  ability  to    ‫اﻟﻌﻤﻞ  اﻟﺪوﻟﻴﺔ  ﻫﺬه  اﻟﻨﺘﺎﺋﺞ  ﻓﻲ  ﻣﻘﺘﺮﺣﻬﺎ:  اﻟﺘﻮﻇﻴﻒ  ﻳﺮﺗﺒﻂ‬ perform  rou�ne  tasks.  The  Interna�onal    ‫ﺑﺪرﺟﺔ  ﻛﺒﻴﺮة  ﺑﻘﺪرة  اﻟﻔﺮد  ﻋﻠﻰ  اﻟﺘﻜﻴﻴﻒ  ﻣﻊ  اﻟﺘﻐﻴﺮ  و  دﻣﺞ‬ Labor  Organiza�on  corroborates  these    ‫أﻧﻮاع  اﳌﻌﺮﻓﺔ  ا�ﺘﻠﻔﺔ  و  اﻟﺒﻨﺎء  ﻋﻠﻴﻬﺎ  ﻋﻦ  ﻃﺮﻳﻖ  إدارة  اﻟﺘﻌﻠﻴﻢ‬ finding  when  sugges�ng  that    .‫اﻟﺬاﺗﻲ  ﺧﻼل  اﳊﻴﺎة  اﻟﻌﻤﻠﻴﺔ‬ employability  is  closely  linked  to  the   capacity  of  an  individual  to  adapt  to   change  and  the  ability  to  combine   different  types  of  knowledge  and  build   on  them  by  managing  self-­‐learning   throughout  his/her  working  life   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                        8                                                                                      john@sscs.ae  
  • 9. 49   50   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.      ‫ﻣﻌﻮﻗﺎت  و  ﻣﻘﻮﻣﺎت  إدارة  اﳌﻌﺮﻓﺔ‬ KM  Enablers  and  Barriers   51   52   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫ﻓﺮص إدارة اﳌﻌﺮﻓﺔ وﲢﺪﻳﺎﺗﻬﺎ‬ KM  Opportuni�es  and  Challenges   53   54   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                        9                                                                                      john@sscs.ae  
  • 10.  ‫اﳌﻐﺘﺮﺑﻮن ﻳﻌﺮﻓﻮن ﻛﻴﻒ ﻳﻨﻘﻠﻮن‬ Expat  Know-­‐how  Transfer    ‫ﻋﻨﺪﻣﺎ  ﺳﺌﻠﻮا  ﻣﺎ  إذا  ﻛﺎن  ﻫﻨﺎك  اﻧﺘﻘﺎل  ﻣﻌﺘﺪل  «ﳌﻌﺮﻓﺔ‬ 55   56    %74  ‫ﻛﻴﻒ»  ﻣﻦ  اﳌﻐﺘﺮﺑﲔ    ﻟﻔﺮﻳﻖ  اﻟﻌﻤﻞ  اﶈﻠﻲ  أﺟﺎب‬ When  asked  to  iden�fy  whether  there    ‫ﻣﻦ  اﻟﺮؤﺳﺎء  اﻟﺘﻨﻔﻴﺬﻳﻦ  اﻟﻌﺮب  ﺑﺎﻋﺘﻘﺎدﻫﻢ  ذﻟﻚ  و  ﻛﺎﻧﺖ‬ was  an  adequate  transfer  of  ‘know-­‐how’    ‫ﻧﺴﺒﺔ  اﻟﺮؤﺳﺎء  اﻟﺘﻨﻔﻴﺬﻳﻦ  ﻓﻲ    اﻹﻣﺎرات  و  ﻗﻄﺮ  اﻟﺬﻳﻦ  ﺣﻤﻠﻮا‬ expatriates  to  na�onal  staff,  74%  of  Arab    .    %70  ‫ﻫﺬا  اﻟﻔﻜﺮ  أﻗﻞ  ﻣﻨﻬﺎ  ﻓﻲ  اﳋﻠﻴﺞ  ﺑﻨﺴﺒﺔ‬ CEOs  believed  that  this  was  the  case.    ‫ﻓﻲ  اﳌﻘﺎﺑﻞ  ﻓﺈن  اﻟﺜﻘﺔ  ﻛﺎﻧﺖ  أﻋﻠﻰ  ﺑﻜﺜﻴﺮ  ﺑﲔ  اﻟﺮؤﺳﺎء‬ That  said,  the  propor�on  of  CEOs  in  the    ‫اﻟﺘﻨﻔﻴﺬﻳﻦ  ﻓﻲ  اﳌﺸﺮق  ﺑﻨﺴﺒﺔ  88%  و  ﺷﻤﺎل  اﻓﺮﻳﻘﻴﺎ‬ UAE  and  Qatar  who  shared  this  view    ‫ﺑﻨﺴﺒﺔ  58%  و  ﺗﻌﻮد  ﻫﺬه  اﻟﻨﺘﺎﺋﺞ  ﻟﻠﻤﺴﺘﻮى  اﻟﻌﺎﻟﻲ‬ was  lower  than  the  Gulf  average  of    .  ‫ﻟﻺﻧﺘﺎﺟﻴﺔ  اﶈﻠﻴﺔ    و  اﻟﺘﻌﻠﻴﻢ    اﳌﻨﺘﺸﺮ  ﻓﻲ  ﺗﻠﻚ  اﳌﻨﺎﻃﻖ‬ 70%.  Conversely,  confidence  was  much     higher  amongst  CEOs  in  the  Levant  at   88%  and  North  Africa  at  85%,  results   that  can  be  a�ributed  to  the  higher   na�onal  produc�vity  and  educa�onal   levels  prevalent  in  those  sub-­‐regions.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.    ‫اﻧﺘﻘﺎل ﻣﻌﺮﻓﺔ اﳌﻐﺘﺮﺑﲔ‬ Expat  Knowledge  Transfer   57   58   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   59   60   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   Empowering  Knowledge  Workers  in  the  Arab  World  ©  2012,  John  P.  Girard,  Ph.D.   www.sscs.ae                      10                                                                                        john@sscs.ae