Learn how leading companies in ecommerce, transportation/logistics, financial services, and hotels/casinos/resorts have each successfully implemented a 360˚ APM solution to address very different APM challenges. Each of these Fortune 500 companies ranks among the top 4 in their industry.

2. Speaker
Tom Lubinski
Founder, CEO and President
SL Corporation

3. Agenda
1. Quick Overview of SL Corporation’s RTView
2. Online Retail Case Study – Complex Distributed Applications
3. Transportation Case Study – Hundreds of Branch Offices
4. Financial Services Case Study – Hundreds of Custom
Applications
5. Casino Case Study – Applications Based Around Middleware
6. RTView Enables Centralized APM

4. RTView™
• Used in APM, BAM, and Infrastructure Monitoring solutions
since its introduction in 2002
• 100% average growth each year since
• Over 250 customers to-date
• Recent Awards
– 2007 and 2008 InfoWorld100
– Start-IT Top 50 Technologies for 2008

5. 250+
250+
RTView
RTView
Customers
Customers

6. RTView
RTView
Partners
Partners
Japan

7. 7

8. Case Study #1:
One of the World’s Most Popular Online Retail Stores –
Complex, Distributed Applications
Business Drivers:
Ensure Black Friday scalability
Quick access to massive amounts of global
metrics
2-month development/deployment window
Goals Achieved:
Flawless holiday season
Global visibility across hundreds of servers
Exceeded sales plan across all geographies in
down economy
Real-Time Visibility 8

9. Case Study #1: Online Retail Store - Before
DB
Order Portal Shopping Cart Inventory Credit Check Product Catalog Billing
Real-Time Visibility 9
Americas Only

10. Case Study #1: Online Retail Store - After
Help Desk/
Trouble Ticket System
RTView Centralized Monitoring and Troubleshooting
Real-Time DB
Cache
Alert Engine Analytics Aggregation &
Thresholds Thresholds Navigation
Send email DB
Data Server Through Tiers
SNMP trap Proxy for data Group by Region
Minimum install Drill Down
Comm via Web Hierarchical
server (Port 80)
Central Japan
Order Shopping Inventory Credit Product Billing Order Shopping Inventory Credit Product Billing
Portal Cart Check Catalog Portal Cart Check Catalog
Shopping Inventory Credit Billing
Order Portal Product Catalog
Cart Check
EMEA Asia-Pacific
Real-Time Visibility 10
Americas

11. Case Study #1: Online Retail Store
SL’s 360° APM Platform, RTView, enabled:
Centralized worldwide view of application status
Aggregation of data and navigation through tiers
to determine the root cause of issues affecting
performance
Preventative care – APM platform sends real-time
alerts to trouble ticket system before there’s a
problem
Real-Time Visibility 11

12. Case Study #2:
Leading Fortune 500 Transportation Company –
Hundreds of Branch Offices
Business Drivers:
Competitive advantage through more
timely shipment status information
Validate SLA adherence
Need to track data flow milestones
Goals Achieved:
Flexible APM platform monitors every
aspect of applications; supports SOA
Preventative care
Fewer customer calls re: shipment status
Improved branch operations
Real-Time Visibility 12

13. Case Study #2: Transportation Company - Before
Real-Time Visibility 13

14. Case Study #2: Transportation Company - After
Kuala Lumpur
Jaipur Mini RTView
Galveston
APM Platform
Mini RTView Mini RTView
APM Platform APM Platform
Apps running and
Newark managed locally Mombasa
Apps perform Branch views status
Mini RTView Data Mini RTView
APM Platform services at Branch of shipments
Server APM Platform
Summary
Local Data
Aggregation Custom, 3rd-party,
common & legacy apps
Request Detail
On-Demand Headquarters
Historical
Real-Time DB
Cache
Monitoring &
Management
RTView APM Platform Real-Time Visibility 14

15. Case Study #2: Transportation Company
360° APM Platform, RTView, enabled:
Data collection and aggregation at the Branches
On-demand drill-down to Branch detail by
Headquarters
Mini APM platforms at each Branch give access to
local metrics
Real-Time Visibility 15

16. Case Study #3
A Top-Ranking U.S. Financial Institution –
100+ Custom Applications
Business Drivers:
Applications critical to business ops
Costly downtime
Too many monitoring tools – no visibility
Several prior single-pane-of-glass APM
initiatives failed
Goals Achieved:
Monitoring of entire vertical application
stack including batch processes
Dramatic reduction in Sev1 incidents,
especially relating to weekend updates
Leveraged and extended existing
monitoring infrastructure
Real-Time Visibility 16

17. 10
0
ap s o
HP BAC pl f c
ic u
at st
io om
Corefirst ns
i3
Infovista
Apps
MOM
BMC Patrol
MQ
Apps
Credit
Netcool
Datapower
Custom Business Logic
Apps
Oracle Coherence
Azul
FX
Netuitive
Tideway
Apps
Netscout
JMX
Limited access to wealth of application information
Application Log Files
Fixed Income
Apps
TIBCO
SAN
SIS
Apps
Autosys
Real-Time Visibility
F5
Grid
Case Study #3: Financial Services Institution - Before
17

18. Case Study #3: Financial Services Institution - After
Credit FX Fixed Income
LOB
ew -
vi le
Tech Support
d ro
s
se om
Application Support
ba ust
C
RTView Single-Pane-of-Glass APM Platform
Extends Existing Monitoring Infrastructure
Apps Apps Apps Apps Apps Apps
Real-Time Visibility 18

19. Case Study #3: Financial Services Institution
SL’s 360° APM Platform, RTView, enabled:
Single-pane-of-glass views that eliminate
monitoring silos
Access in real-time to wealth of information by all
relevant users
Custom, role-based views
Extension of existing monitoring infrastructure
Real-Time Visibility 19

20. Case Study #4
Market-Leading Casino Entertainment Company –
Applications Based Around Middleware
Business Drivers:
Rewards program increasingly business-
critical; 60% of revenue from “regulars”
No visibility into messaging middleware or
end-to-end transaction flow
Too many manual steps in “personal touch”
processes
Goals Achieved:
Service-level visibility through middleware
Views into end-to-end transaction flows
Automated Player Rating process
Preventative care of applications
Real-Time Visibility 20

21. Case Study #4: Casino Entertainment Company - Before
Geographically Geographically
Disparate Servers Disparate Servers
Middleware
Server/Broker
Message Message
Execution Execution
Middleware Message
Execution Middleware
Server/Broker
Server/Broker
No direct visibility into messaging middlware
Angry Customer Calls
Help Desk Application Support
Real-Time
Troubleshooting Visibility 21
Tools
Infrastructure Alerts

22. Case Study #4: Casino Entertainment Company - After
Geographically Geographically
Disparate Disparate
Servers Servers
Middleware
Server/Broker
Message Message
Execution Execution
Message
Middleware Execution Middleware
Server/Broker Server/Broker
RTView Centralized Monitoring & Management
Middleware metrics relating to app performance
End-to-end transaction monitoring
Metrics from instrumented apps via JMX/SQL
Early
Warning
Drill down to root
cause via
middleware
Real-Time Visibility 22
Trouble Ticket System
Application Support

23. Case Study #4: Casino Entertainment Company
SL’s 360° APM Platform, RTView, enabled:
Visibility into middleware metrics relating to
machine, component, and application performance
Visibility into end-to-end transaction flows via
message execution metrics
Preventative care of rewards service infrastructure
Real-Time Visibility 23

24. RTView Enables Centralized APM
Service-level views
Drill down to component-level detail
Application health
Transaction monitoring
Baseline comparison
Heat maps
Real-time alerts
Real-Time Visibility 24

25. Service-Level Views

26. Service-Level Views

27. Service-Level Views

28. Drill Down to Component-Level Detail

29. Drill Down to Component-Level Detail

30. Drill Down to Component-Level Detail

31. Application Health

32. Application Health

33. Application Health

34. Transaction Monitoring

35. Transaction Monitoring

36. Baseline Comparison

37. Baseline Comparison

38. Baseline Comparison

39. Heat Maps

40. Heat Maps

41. Real-Time Alerts

42. Real-Time Alerts

43. In summary, RTView enabled…
Aggregation of data and navigation through tiers
Centralized and local monitoring solutions
Access to all data including existing monitoring
metrics
Inclusion of infrastructure and software
component metrics with end-to-end transaction
information

44. For more information on this topic, or to request a
demonstration or evaluation of SL’s RTView for
APM platform, please visit:
http://www.sl.com/
or call (415) 927-8400