TUCON 2013

Asurion and SL Present:
Tell Me When My Critical Apps Are Sick, Not Dead!

Presented By:
Craig Shelley
TIBCO Architect, Asurion
Tom Lubinski
President and CTO, SL

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only
and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

SAFE HARBOR DISCLOSURE
During the course of this presentation TIBCO or its representatives may make forward-looking
statements regarding future events, TIBCO’s future results or our future financial performance.
These statements are based on management’s current expectations. Although we believe that the
expectations reflected in the forward-looking statements contained in this presentation are
reasonable, these expectations or any of the forward-looking statements could prove to be incorrect
and actual results or financial performance could differ materially from those stated herein.
We refer you to the reports that TIBCO files from time to time with the U.S. Securities and Exchange
Commission for a discussion of important factors that could cause actual results or financial
performance to differ materially from those contained in any forward-looking statement made in
connection with this presentation. TIBCO does not undertake to update any forward-looking
statement that may be made from time to time or on its behalf.

DISCLAIMER
This document (including, without limitation, any product roadmap or statement of direction data)
illustrates the planned testing, release and availability dates for TIBCO products and services. This
document is provided for informational purposes only and its contents are subject to change without
notice. TIBCO makes no warranties, express or implied, in or relating to this document or any
information in it, including, without limitation, that this document, or any information in it, is error-free
or meets any conditions of merchantability or fitness for a particular purpose. This document may
not be reproduced or transmitted in any form or by any means without our prior written permission.

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Agenda
The TIBCO Asurion Stack
Asurion Challenges
Enterprise Monitoring and Management

Monitoring the Event-Enabled Enterprise
Monitoring with RTView for TIBCO
Conclusion
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Asurion –
Your Technology Protection Company
 Mobile Protection provides cell phone users with rapid replacement
coverage, device location and data management tools, and ongoing
live tech support to care for your privacy, productivity, socializing and
even entertainment.
 Home-Product Protection provides repair and replacement coverage
for all things electronic.


The Asurion TIBCO Stack
Classic Stack
 Standard SOA suite
 BusinessWorks
 EMS

Stack Expansion
 Event Oriented Architecture





BusinessEvents
ActiveMatrix Suite
AMX Business Process Management
ActiveSpaces


Asurion Implementation Challenge
Container Oriented Architecture


Asurion Monitoring Challenges
Behind the incident
 Pervasive Reactive monitoring
 Emerging pro-active monitoring activities
 Trend is changing

So many containers, so little time
 Container oriented strategy + number of containers = monitoring challenge


Enterprise Monitoring and Management –
Why spend the effort?
Enterprise deployment without effective monitoring and management will
not deliver the expected levels of business service
• What do we monitor? Everything.

Monitoring applications externally is insufficient


Just because it’s running doesn’t mean it’s OK

All the good data is in the application itself
• Find out if an application is sick before it’s dead


“It’s Dead, Jim.”
“What just happened?”
 What every operations and monitoring team asks

MTTR, the metric of force
 MTTR – Mean Time to Restore

Is MTTR important if you never
have to restore?
The Black Box
 When a mission critical service
fails and nobody knows why
 The operations bear trap

Seeing the Digital Trees
and Not the Forest
Tendency to focus on individual sources of data
 Hawk sees multiple linear streams
 Tools show multiple linear streams

No real concept of correlation
 Does a doctor diagnose a disease by only checking your temperature?
 Actionable, Operational Intelligence comes from the complete picture


Monitoring the Event Enabled Enterprise
Purposeful Eventing for Monitoring
 Take what you are given
 Hawk is a great place to start

 Coding for Monitoring
 Make your code dial home

 Build your event inventory
 Know who’s talking and what they are saying

 Surround your event inventory with context
 A+B=C


“It was my understanding that there
would be no math.”
Correlation is key. Context is the lock.
 Look at your services through your event glasses
 Cross the streams
 A complex event processing engine can help

Who does the heavy lifting?
 There’s a lot of data flying around
 That’s a lot of numbers to crunch


SL Corporation
 So who’s going to do this heavy lifting ?

or

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SL Corporation and TIBCO
www.sl.com
SL + TIBCO
partnership for 10 years

Real-Time
Dashboards for
Hawk /
Rendezvous
2003-2006

Out-of-Box
Monitoring for EMS
/ BW (TIBCO
resells)

Enterprise
Application
Monitoring

2006-2010

2010-2013+

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RTView Enterprise Monitor
 Tell Me When It’s Sick – Not Dead

 Get All the Data – correlate it in context
 See the Forest Not Just the Trees

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 High-Level Application Summary Views
 Drilldown to individual components to investigate problems

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Product Line …

Complete end-to-end visibility into health state of all applications with
drill-down to component detail

RTView Solution Packages / Products
Stand-alone or plug-in packages for specific technologies, e.g.
middleware, app servers, database, infrastructure

RTView Classic
Tools for customization, integration, and dashboard construction

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

Collect, Analyze, and Visualize Data from Multiple Disparate Sources
RTView
Enterprise Monitor

RTView
Classic

RTView
“IDE”

VMware

Generic
JVM

IBM
WebSphere

Oracle
Coherence

Amazon
EC2

Apache/
Tomcat

Oracle
WebLogic

IBM/Oracle
Database

System
Metrics

Oracle
Glassfish

Custom
Package

TIBCO
EMS (JMS)
Business
Events

Business
Works
Active
Spaces

TIBCO
AMX

… and many more

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 This Gets All the Data
 Initally viewed as
collection of different
technologies
 How to correlate ?

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 RTView EM maintains a
configuration database
for correlation
 Application or Service
defined as collection of
components with varying
levels of criticality

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 On Drilldown see
health state of each
component by type
 Only the alerts relevant
to that application are
presented

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 Further drilldown to EMS Servers / Destination Detail and
BW Engine / Process Detail

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 Hawk System Metrics and BusinessEvents Detail

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 ActiveSpaces and ActiveMatrix Service Data

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 Tomcat and JVM Metrics

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 Correlation of metrics Across Components

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 Diagram Views Created By RTView Builder

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 How to Reduce MTTR – or eliminate it ?

 Or … what is the business value ?

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 Application / Middleware / Infrastructure Teams
do NOT talk to one another !
 They talk to Management
and blame one another !

 RTView Helps them see the
same data and enhance
collaboration !
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 Application Support people are
overwhelmed with data !
 Huge Amounts of Time Wasted
Looking for what is relevant
 RTView Helps them see
only data that they need to
see for their job !
 Self-Service Views
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 Scale to Very Large
Organizations
 One Monitoring
Platform across
Regions /
Departments /
Technologies

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 Resources / SL Booth

 www.sl.com
 End-To-End Monitoring
White Paper
 SL BLOG

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Don’t forget to take your survey!
 Available after your session on….
 TUCON Mobile App
 TUCON Website (tucon.tibco.com)

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TUCON 2013