Ted Wilson, SL’s VP of Business Development, discussed how leading banks provide real-time, single-pane-of-glass visibility into their most critical and complex custom applications – leveraging all of their existing infrastructure and tools – to head-off potentially catastrophic failures and consistently meet internal SLAs. A case study of a top 5 bank was also presented.

1. Reducing Outages and Degradations With Proactive Application Performance Monitoring Ted Wilson VP Business Development SL Corporation ted@sl.com

2. Agenda Application Performance Monitoring – What’s All the Fuss? Requirements for Effective APM Fortune 20 Bank – High-Level Case Study About SL Corporation and RTView for APM

3. 64% of [respondents to a recent survey] admit that they only know that end users are experiencing performance or availability problems when the end users register a complaint with the help desk.” - Forrester Research “Becoming Proactive In Application Performance Management”June 2009

5. complex

7. “Everybody has monitoring” True. However: Highly siloed, does not provide end to end visibility Datacenter-centric, not application-centric Multiple levels of information are generally unavailable: Business metrics Application Performance metrics Infrastructure metrics

8. Effective Application Performance Monitoring Enables proactive monitoring and alerting: Provides access to all necessary data Extends existing monitors and tools Presents application-centric, intuitive views of information

9. Effective Application Performance Monitoring Also provides: Comprehensive, deep-dive analytics Historical analysis and baselining Configuration and customization capabilities

10. Typical Application DomainExample Application Tier .NETComposite Applications Oracle, SAP, Other Packaged Apps J2EECompositeApplications AppMgmtTools Middleware and Server Tier BusinessProcessManagers MgmtTools Message-OrientedMiddleware Web ServicesApp Servers DB Managers DistributedCaching Systems Hardware and OS Tier Servers Network Desktops SystemMgmtTools Storage

11. Typical Application DomainExample Trade Execution Trade Settlement ClientInteraction Application Tier .NETComposite Applications Oracle, SAP, Other Packaged Apps J2EECompositeApplications AppMgmtTools Middleware and Server Tier BusinessProcessManagers MgmtTools Message-OrientedMiddleware Web ServicesApp Servers DB Managers DistributedCaching Systems Hardware and OS Tier Servers Network Desktops SystemMgmtTools Storage

12. Effective Application Monitoring - Requires Visibility Into the Entire Stack Application Tier Dependency Mapping Automated App Views Single Pane of Glass Middleware & Server Tier Component Deep-Dive Hardware & OS Tier Infrastructure Detail Systems Management

13. Fortune 50 Investment Bank: “Siloed” Applications and Monitors

14. Fortune 50 Investment Bank: Single Pane of Glass centralizes information and enables provides a framework for deep drilldown Single Pane of Glassextends existing monitors & enables drill down

15. Application Performance Summary

16. Architectural View

17. SL’s RTView Solutions Application PerformanceMonitoring MiddlewareMonitoring © 2011 SL Corporation 16

18. Effective Application Monitoringrequires visibility into the entire stack Trade Execution Trade Settlement ClientInteraction Application Tier .NETComposite Applications Oracle, SAP, Other Packaged Apps J2EECompositeApplications AppMgmtTools Middleware and Server Tier BusinessProcessManagers MgmtTools Message-OrientedMiddleware Web ServicesApp Servers DB Managers DistributedCaching Systems Hardware and OS Tier Servers Network Desktops SystemMgmtTools Storage SL Monitoring competency

20. RTView for Application Performance Monitoring Applications & Infrastructure Retail Store Operations User Experience Single Pane of Glass SLA Performance Services & Infrastructure Application-centric Web Server Farms Application-centric Transportation & Logistics