1. NAME: Michelle Hoskin
PROFESSION: Financial Services Speaker Entrepreneur Author
COMPANIES: The Adviser Partnership – www.theadviserpartnership.co.uk
Standards International – www.standardsinternational.co.uk
PUBLICATIONS: ‘Best Practice Makes Perfect! 171 inspirational ideas to help achieve a perfect practice’
CONTACT DETAILS:: EMAIL: support@michellehoskin.com
TELEPHONE: +44 (0)1462 442447
TWITTER: @Michellehoskin
LINKEDIN: /standardsexpert
WEBSITE: www.michellehoskin.com
ADDRESS: 5 The Granary, Fairclough Hall, Weston, Hertfordshire, SG4 7DP, UK
ABOUT MICHELLE HOSKIN
Michelle is well known for her endless enthusiasm and energy, infectious personality and unique outlook on what she
describes as a “magical business”. With over 13 years’ experience working with the UK’s leading and most successful
practices, she is internationally recognised as the font of knowledge and leading expert in identifying best practice
standards of operation within financial services.
Through her work with The Adviser Partnership and Standards International, she delivers innovative solutions proven
to eliminate the debilitating challenges faced by financial services professionals every day. As a regular speaker at
conferences, seminars and workshops both in the UK and overseas (including the Million Dollar Round Table Annual
Meeting – Anaheim 2012) her insights and ideas never fail to stimulate and inspire others to achieve the remarkable.
PRESENTATION OVERVIEW
Create and lead a 21st century professional practice
Advisers and planners continue to face huge demands to constantly focus on and develop relationships with prospects and
clients, while still finding time for themselves and their families. This in itself is an enormous task. Through Michelle’s own
personal experience of having two very successful and busy businesses and a young family, she knows first-hand
that it is essential to be supported by the right people who are doing the right things at the right time! Sadly, it is this
relationship with their support person and/or team which advisers and planners often under-value and over-look.
By sharing her 5 proven principles for perfection, the audience will be equipped to deal with these issues – and even
to prevent them from happening in the first place.
The 5 proven principles will be valuable to all session delegates regardless of the size or type of their business
or practice, or the size of their team both now and in the future. Delegates will be sure to take away an understanding of:
1. How to design and build a unique team which is plentifully resourced, highly trained and strategically developed
2. How to create a Together Everyone Achieves More (TEAM) culture and benefit from the team’s hidden desire to
increase their responsibilities through a concept we call Receptive Delegation™
3. How to identify and eliminate operational complexities in the workplace
4. How to increase practice efficiency and service levels through the effective use of operational procedures and processes
5. How to maintain a best practice culture and strive for continual improvement.

2. In addition, Michelle will introduce the concept and content of The Practice Management System™ – a solution she has
created which contains numerous operational guidelines, process maps and supporting document templates. For many
advisers and planners throughout the world, this unique solution has provided an invaluable framework, allowing them
to be free from the day-to-day workings of ‘the office’ while their team and their business deliver consistent and high
levels of client service.
IDEAS TO TAKE AWAY AND IMPLEMENT
In either a 60 or 90 minute presentation, Michelle’s ideas promise to be to the point, easy to understand and, most
importantly, easy to explain to an adviser’s or planner’s own support person and/or team. If they are to be successful
in engaging their team’s help to implement the ideas effectively and make appropriate changes, this will prove invaluable.
All attendees will take away a valuable insight and thorough understanding of the 5 proven principles mentioned above plus:
1. An introduction to the framework of The Practice Management System™, including:
a. The key areas included within it
b. How to create it
c. How to position it with professional partners in order to use it as a tool for marketing and business development
2. An expert’s insight into each of the key roles required to support today’s professional adviser and planner and financial
services business, including a description of each role detailing the required skills, experiences, attributes and
responsibilities which will aid in the recruitment, selection and development of the team
3. An appreciation and understanding of how to implement and maintain an effective internal communications programme.
This includes internal team meetings, briefings and task/workflow management in order to constantly over-deliver
internally and externally to exceed the needs and expectations of clients.
Once each of the 5 proven principles is understood, shared with the support person and/or team and effectively
implemented, they will be instrumental in changing the way advisers and planners work and will reward them with
one or more of the following:
1. A much better, closer relationship with the support person/team
2. A feeling of freedom from knowing that with the right support behind them, they are free to focus their efforts on the
area that they enjoy most – client relationship management
3. An increased confidence that the service promises they make to their clients are being met on time, every time – and to
the level their clients have come to expect
4. A renewed enthusiasm and enjoyment for what they do.