SlideShare ist ein Scribd-Unternehmen logo
1 von 4
Downloaden Sie, um offline zu lesen
SAP® Application Management Services (AMS)
                                                                             Success Story @ YASH



Industry                                   The Client

Manufacturing                              The client is a world leader in providing advanced products and services for agriculture,
                                           forestry, construction, lawn and turf care, landscaping and irrigation. The client also
                                           provides financial services worldwide and manufactures and markets engines used in
Geography                                  heavy equipment. Since it was founded in 1837, the company has extended its heritage
                                           of integrity, quality, commitment and innovation around the globe.
US




     Outsourcing Application Management Provided Predictability and Tangible Cost Savings
     In today's competitive global marketplace, Application Management Services (AMS) have become increasingly important for
     international companies to comply with country-specific markets and regulations, and ensure high-quality operations of SAP solutions
     in a sustainable, cost-effective manner.
     As a leading global manufacturer, the client sought to extend their current SAP footprint to locations in India and South America. In an
     effort to standardize and rationalize IT systems, the client also wanted to assimilate most of the peripheral legacy systems, as well as
     non-standard SAP environments, into a centralized SAP environment.
     As the client's SAP ECC 6.00 landscape was customized to its business environment at different locations worldwide, maintaining this
     infrastructure was a challenging task. Ensuring high availability and performance of these systems was a critical necessity, due to the
     high dependency on these applications for running day-to-day operations. While the client had an internal SAP support team in place,
     it realized that the sheer complexity and critical nature of the existing and future SAP infrastructure made it difficult for the company
     to cost-effectively maintain it. Outsourcing the management of its applications would enable the client to provide predictable and
     sustainable high-quality support services to the growing user base through this expansion phase. By realigning critical internal
     resources to strategic initiatives, they would realize tangible cost savings.
Establishing a Robust AMS Model Allowed for Future Innovation
In order to cater to added bandwidth needs spurred by organic      knowledge about the multiple system landscapes and set
growth, the client selected YASH Technologies to provide SAP       up a centralized support center that could provide
AMS. YASH had been a primary partner for the enterprise and        support across different units. Beyond trouble-shooting
had a strong history of providing customer-centric solutions       problem tickets, the client wanted YASH to assume
and flexibility, a key component the client was seeking in a       responsibility for SAP Functional and Technical
partner. Known for their ability to quickly understand client      Administration and deliver enhancements for SAP. Most
environments and become a true extension of the client's IT        importantly, the client selected YASH for their ability to
department, YASH required little or minimal intervention from      take a proactive leadership role in establishing a robust
the client to resolve issues. This allowed the client to focus     operational model for SAP support by providing a set of
more on strategic activities and allocate more IT spend on         infrastructure, processes, methodology, resource
innovation necessary for growth.                                   planning, and team management without any adverse
As an SAP-certified global provider of application management      impact on the quality of delivery.
services, YASH was able to understand and assimilate the


Rapid Integration into the Client's Environment Increased Return-on-Investment
from Initial Stages
YASH conducted an intensive five-week Assessment and               stages. YASH leveraged SAP Best Practices for operational
Knowledge Acquisition of the client's current support and          execution and the Solution Manager tool set to deliver
maintenance processes that included system configuration,          best-in-class services and solutions for application
process standards, and various customizations done to the          management.
standard SAP environment. The initial objective of the project     The biggest challenge of this initiative was the extremely
focused only on supporting the recent Go-Live environment at       tight deadline of five weeks for the transition to provide
the client's business centers in India.                            support. YASH delivered a clear and defined methodology
YASH consulted with the users to understand the details of what    and process structure to acquire, document, and
needed to be implemented and how the Indian tax system             assimilate the knowledge acquired during this period.
would interact with specific financial transaction categories.     Although understanding the client's system was
YASH provided holistic solutions that required SAP knowledge in    paramount, the other critical success factor was the
the context of India's business regulations, while adhering to     acceptance and approval from the client's different
the core principles and framework held constant in the central     stakeholders. YASH focused on gaining trust and
SAP environment. This approach reduced the overall scope of        acceptance through the 'playback' sessions and proactive
what needed to be implemented. More importantly, this              solution provisioning with minimal or no involvement
critical project was executed two months ahead of the project      from the client's internal IT team. By meeting on a daily
deadline, which allowed the client to optimize their portfolio     basis to review the project status, YASH kept the vision
by balancing the business impact and cost of their applications.   and goals top of mind for all parties involved to
Additional operating efficiencies resulted from YASH's             accomplish the objectives within the short timeframe.
collaboration with the client's internal SAP support team. With    The SAP Functional and Technical support that YASH
minimal disruption to the regular work schedule of the core        provided in a flexible resource engagement included:
team members, YASH provided 'playback' sessions (literally
showing part of the new working system) to the internal team         •   24x7 support to India, South America and US
that included information on what was discovered by the YASH         •   ABAP and Java Technical Support
team during the intensive three-week knowledge transfer              •   Enhancement and Bug Fixes
period. These 'playback' sessions were used successfully by
YASH to demonstrate the results and project plan for the
                                                                     •   Level 1, 2, and 3 User Support
aggressive timeframe. The ability of the YASH team to compile        •   Application Neighborhood Support
and process enormous amounts of complex information about            •   End and Power User Training
the client's central environment was crucial to the overall          •   Security and User Management
project success. YASH utilized the standardized components in
Run SAP methodology to quickly align internal processes, and         •   System Performance Tuning
enhanced the client's return-on-investment from the initial
“The value that YASH provides extends beyond cost savings. As our relationship has grown over the years, we have
 continued to experience the high level of commitment and resourcefulness that they provide in their client
 relationships. Their ability to ramp up on our environment and have effective methodologies for seamless knowledge
 transfer is really indicative of the flexible nature and their high level of capabilities.”
                                                                                                        -Global IT Director




Collaborative Partnership Allowed Client to Achieve Greater Value from Current IT Investments
As YASH’s flexible delivery model supported each unique             Other operational benefits that were derived from YASH’s
situation that arose during the knowledge transition period,        SAP Application Management Services included:
the client benefitted from the ability to adjust service and
pricing levels to better align performance with their Total           •   Improved performance and business value
Cost of Ownership.                                                        throughout the enterprise
YASH established a centralized Center of Excellence (CoE)             •   Industry-leading solutions designed to provide
model for the client that enabled YASH to leverage the                    predictable costs, control, application visibility,
knowledge gained across multiple support and project                      and rapid integration into their environment
engagements without any additional cost or resources for the          •   Flexible, scalable, and transparent services-based
client. This model will be used to execute various projects using         model with measurable service performance
dedicated knowledge personnel, who will then seamlessly                   linked to key business performance indicators
transfer into support with no loss of knowledge. The client will      •   Low impact and disruption to business processes
realize a tangible cost-savings of 30% in project execution and       •   24x7 support reduced issue resolution time and
support transition through this CoE model.
                                                                          achieved faster realization of strategic objectives
Because YASH was able to ramp-up on the client’s business and
                                                                    The client hopes to utilize SAP AMS to sustain and
SAP knowledge in a very short five-week period, they were able
                                                                    evolve their SAP environment in many more global
to rapidly reduce the open ticket volume by 15% in less than 2
                                                                    locations.
months. The client’s business team in India can now rely on
YASH as a subject matter expert for ongoing mini-projects and
enhancement needs.
About YASH Technologies
YASH Technologies focuses on customer success. As a leading technology services and outsourcing partner for medium and large global customers,
we leverage technology and our flexible delivery models to drive performance and business value throughout a customer's enterprise. YASH's
comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise
solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration
services. YASH is a SEI CMMI (Level 3) and an ISO 9001:2000 certified company with U.S. and India headquarters and regional sales and development
offices spread across three continents. YASH is also part of a select group of companies that are SAP -certified global providers of application
management services
For more information, please email info@yash.com or visit www.yash.com
                                                                                                                                                             SAP-AMS-Mfg92-CS-0610




                           YASH Technologies                                                          www.yash.com/contactus
                           Global Presence - USA | EU | MEA | APAC • California | Illinois | Massachusetts | Missouri | New York
                           Texas | London | Bahrain | Hongkong | Singapore • Hyderabad | Pune | Mumbai | Bangalore | Indore
                           World HQ: 605-17th Avenue East Moline IL 61244 USA | Toll Free: 877-369-YASH | Tel: 309-755-0433 | Fax: 309-796-1242
                           EU: The Mille-II Floor 1000-Great West Road Brentford London TW89HH UK | Tel: 44-20-8261-4408 | Fax: 44-20-8261-4418
                           India: 201-205 Bansi Trade Center 581/5 MG Road Indore MP 452001 India | Tel: 91-731-426-1100 | Fax: 91-731-420-6593



                          © 2010 YASH Technologies. All rights reserved. Referred products/ aservices may be registered trademarks of belonging companies.

Weitere ähnliche Inhalte

Mehr von SAP_yash

SAP EH&S Success Story @ YASH
SAP EH&S Success Story @ YASH SAP EH&S Success Story @ YASH
SAP EH&S Success Story @ YASH SAP_yash
 
SAP BusinessObjects and Business Warehouse Integration Services @ YASH
SAP BusinessObjects and Business Warehouse Integration Services @ YASH SAP BusinessObjects and Business Warehouse Integration Services @ YASH
SAP BusinessObjects and Business Warehouse Integration Services @ YASH SAP_yash
 
SAP BusinessObjects Planning and Consolidation Services @ YASH
SAP BusinessObjects Planning and Consolidation Services @ YASH SAP BusinessObjects Planning and Consolidation Services @ YASH
SAP BusinessObjects Planning and Consolidation Services @ YASH SAP_yash
 
YASH Delivered an Integrated, Affordable and Intuitive Solution for Reporting...
YASH Delivered an Integrated, Affordable and Intuitive Solution for Reporting...YASH Delivered an Integrated, Affordable and Intuitive Solution for Reporting...
YASH Delivered an Integrated, Affordable and Intuitive Solution for Reporting...SAP_yash
 
Terra Industries Reduced Cost of Application Support By SAP AMS Solution of ...
Terra Industries Reduced Cost of Application Support By  SAP AMS Solution of ...Terra Industries Reduced Cost of Application Support By  SAP AMS Solution of ...
Terra Industries Reduced Cost of Application Support By SAP AMS Solution of ...SAP_yash
 
Leading Communications Manufacturer Realized Improved Business Processes with...
Leading Communications Manufacturer Realized Improved Business Processes with...Leading Communications Manufacturer Realized Improved Business Processes with...
Leading Communications Manufacturer Realized Improved Business Processes with...SAP_yash
 

Mehr von SAP_yash (6)

SAP EH&S Success Story @ YASH
SAP EH&S Success Story @ YASH SAP EH&S Success Story @ YASH
SAP EH&S Success Story @ YASH
 
SAP BusinessObjects and Business Warehouse Integration Services @ YASH
SAP BusinessObjects and Business Warehouse Integration Services @ YASH SAP BusinessObjects and Business Warehouse Integration Services @ YASH
SAP BusinessObjects and Business Warehouse Integration Services @ YASH
 
SAP BusinessObjects Planning and Consolidation Services @ YASH
SAP BusinessObjects Planning and Consolidation Services @ YASH SAP BusinessObjects Planning and Consolidation Services @ YASH
SAP BusinessObjects Planning and Consolidation Services @ YASH
 
YASH Delivered an Integrated, Affordable and Intuitive Solution for Reporting...
YASH Delivered an Integrated, Affordable and Intuitive Solution for Reporting...YASH Delivered an Integrated, Affordable and Intuitive Solution for Reporting...
YASH Delivered an Integrated, Affordable and Intuitive Solution for Reporting...
 
Terra Industries Reduced Cost of Application Support By SAP AMS Solution of ...
Terra Industries Reduced Cost of Application Support By  SAP AMS Solution of ...Terra Industries Reduced Cost of Application Support By  SAP AMS Solution of ...
Terra Industries Reduced Cost of Application Support By SAP AMS Solution of ...
 
Leading Communications Manufacturer Realized Improved Business Processes with...
Leading Communications Manufacturer Realized Improved Business Processes with...Leading Communications Manufacturer Realized Improved Business Processes with...
Leading Communications Manufacturer Realized Improved Business Processes with...
 

Kürzlich hochgeladen

Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?SANGHEE SHIN
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPathCommunity
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdfJamie (Taka) Wang
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
Things you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceThings you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceMartin Humpolec
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemAsko Soukka
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.francesco barbera
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024SkyPlanner
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfinfogdgmi
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 

Kürzlich hochgeladen (20)

Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?
 
UiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation DevelopersUiPath Community: AI for UiPath Automation Developers
UiPath Community: AI for UiPath Automation Developers
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
Things you didn't know you can use in your Salesforce
Things you didn't know you can use in your SalesforceThings you didn't know you can use in your Salesforce
Things you didn't know you can use in your Salesforce
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
Bird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystemBird eye's view on Camunda open source ecosystem
Bird eye's view on Camunda open source ecosystem
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
Videogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdfVideogame localization & technology_ how to enhance the power of translation.pdf
Videogame localization & technology_ how to enhance the power of translation.pdf
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 

Outsourcing Application Management Provided Predictability and Tangible Cost Savings

  • 1. SAP® Application Management Services (AMS) Success Story @ YASH Industry The Client Manufacturing The client is a world leader in providing advanced products and services for agriculture, forestry, construction, lawn and turf care, landscaping and irrigation. The client also provides financial services worldwide and manufactures and markets engines used in Geography heavy equipment. Since it was founded in 1837, the company has extended its heritage of integrity, quality, commitment and innovation around the globe. US Outsourcing Application Management Provided Predictability and Tangible Cost Savings In today's competitive global marketplace, Application Management Services (AMS) have become increasingly important for international companies to comply with country-specific markets and regulations, and ensure high-quality operations of SAP solutions in a sustainable, cost-effective manner. As a leading global manufacturer, the client sought to extend their current SAP footprint to locations in India and South America. In an effort to standardize and rationalize IT systems, the client also wanted to assimilate most of the peripheral legacy systems, as well as non-standard SAP environments, into a centralized SAP environment. As the client's SAP ECC 6.00 landscape was customized to its business environment at different locations worldwide, maintaining this infrastructure was a challenging task. Ensuring high availability and performance of these systems was a critical necessity, due to the high dependency on these applications for running day-to-day operations. While the client had an internal SAP support team in place, it realized that the sheer complexity and critical nature of the existing and future SAP infrastructure made it difficult for the company to cost-effectively maintain it. Outsourcing the management of its applications would enable the client to provide predictable and sustainable high-quality support services to the growing user base through this expansion phase. By realigning critical internal resources to strategic initiatives, they would realize tangible cost savings.
  • 2. Establishing a Robust AMS Model Allowed for Future Innovation In order to cater to added bandwidth needs spurred by organic knowledge about the multiple system landscapes and set growth, the client selected YASH Technologies to provide SAP up a centralized support center that could provide AMS. YASH had been a primary partner for the enterprise and support across different units. Beyond trouble-shooting had a strong history of providing customer-centric solutions problem tickets, the client wanted YASH to assume and flexibility, a key component the client was seeking in a responsibility for SAP Functional and Technical partner. Known for their ability to quickly understand client Administration and deliver enhancements for SAP. Most environments and become a true extension of the client's IT importantly, the client selected YASH for their ability to department, YASH required little or minimal intervention from take a proactive leadership role in establishing a robust the client to resolve issues. This allowed the client to focus operational model for SAP support by providing a set of more on strategic activities and allocate more IT spend on infrastructure, processes, methodology, resource innovation necessary for growth. planning, and team management without any adverse As an SAP-certified global provider of application management impact on the quality of delivery. services, YASH was able to understand and assimilate the Rapid Integration into the Client's Environment Increased Return-on-Investment from Initial Stages YASH conducted an intensive five-week Assessment and stages. YASH leveraged SAP Best Practices for operational Knowledge Acquisition of the client's current support and execution and the Solution Manager tool set to deliver maintenance processes that included system configuration, best-in-class services and solutions for application process standards, and various customizations done to the management. standard SAP environment. The initial objective of the project The biggest challenge of this initiative was the extremely focused only on supporting the recent Go-Live environment at tight deadline of five weeks for the transition to provide the client's business centers in India. support. YASH delivered a clear and defined methodology YASH consulted with the users to understand the details of what and process structure to acquire, document, and needed to be implemented and how the Indian tax system assimilate the knowledge acquired during this period. would interact with specific financial transaction categories. Although understanding the client's system was YASH provided holistic solutions that required SAP knowledge in paramount, the other critical success factor was the the context of India's business regulations, while adhering to acceptance and approval from the client's different the core principles and framework held constant in the central stakeholders. YASH focused on gaining trust and SAP environment. This approach reduced the overall scope of acceptance through the 'playback' sessions and proactive what needed to be implemented. More importantly, this solution provisioning with minimal or no involvement critical project was executed two months ahead of the project from the client's internal IT team. By meeting on a daily deadline, which allowed the client to optimize their portfolio basis to review the project status, YASH kept the vision by balancing the business impact and cost of their applications. and goals top of mind for all parties involved to Additional operating efficiencies resulted from YASH's accomplish the objectives within the short timeframe. collaboration with the client's internal SAP support team. With The SAP Functional and Technical support that YASH minimal disruption to the regular work schedule of the core provided in a flexible resource engagement included: team members, YASH provided 'playback' sessions (literally showing part of the new working system) to the internal team • 24x7 support to India, South America and US that included information on what was discovered by the YASH • ABAP and Java Technical Support team during the intensive three-week knowledge transfer • Enhancement and Bug Fixes period. These 'playback' sessions were used successfully by YASH to demonstrate the results and project plan for the • Level 1, 2, and 3 User Support aggressive timeframe. The ability of the YASH team to compile • Application Neighborhood Support and process enormous amounts of complex information about • End and Power User Training the client's central environment was crucial to the overall • Security and User Management project success. YASH utilized the standardized components in Run SAP methodology to quickly align internal processes, and • System Performance Tuning enhanced the client's return-on-investment from the initial
  • 3. “The value that YASH provides extends beyond cost savings. As our relationship has grown over the years, we have continued to experience the high level of commitment and resourcefulness that they provide in their client relationships. Their ability to ramp up on our environment and have effective methodologies for seamless knowledge transfer is really indicative of the flexible nature and their high level of capabilities.” -Global IT Director Collaborative Partnership Allowed Client to Achieve Greater Value from Current IT Investments As YASH’s flexible delivery model supported each unique Other operational benefits that were derived from YASH’s situation that arose during the knowledge transition period, SAP Application Management Services included: the client benefitted from the ability to adjust service and pricing levels to better align performance with their Total • Improved performance and business value Cost of Ownership. throughout the enterprise YASH established a centralized Center of Excellence (CoE) • Industry-leading solutions designed to provide model for the client that enabled YASH to leverage the predictable costs, control, application visibility, knowledge gained across multiple support and project and rapid integration into their environment engagements without any additional cost or resources for the • Flexible, scalable, and transparent services-based client. This model will be used to execute various projects using model with measurable service performance dedicated knowledge personnel, who will then seamlessly linked to key business performance indicators transfer into support with no loss of knowledge. The client will • Low impact and disruption to business processes realize a tangible cost-savings of 30% in project execution and • 24x7 support reduced issue resolution time and support transition through this CoE model. achieved faster realization of strategic objectives Because YASH was able to ramp-up on the client’s business and The client hopes to utilize SAP AMS to sustain and SAP knowledge in a very short five-week period, they were able evolve their SAP environment in many more global to rapidly reduce the open ticket volume by 15% in less than 2 locations. months. The client’s business team in India can now rely on YASH as a subject matter expert for ongoing mini-projects and enhancement needs.
  • 4. About YASH Technologies YASH Technologies focuses on customer success. As a leading technology services and outsourcing partner for medium and large global customers, we leverage technology and our flexible delivery models to drive performance and business value throughout a customer's enterprise. YASH's comprehensive service approach incorporates a holistic view of our customers that extends beyond delivery. This approach integrates enterprise solutions and services, proprietary best practice offerings, strategic application and maintenance outsourcing, as well as consulting and integration services. YASH is a SEI CMMI (Level 3) and an ISO 9001:2000 certified company with U.S. and India headquarters and regional sales and development offices spread across three continents. YASH is also part of a select group of companies that are SAP -certified global providers of application management services For more information, please email info@yash.com or visit www.yash.com SAP-AMS-Mfg92-CS-0610 YASH Technologies www.yash.com/contactus Global Presence - USA | EU | MEA | APAC • California | Illinois | Massachusetts | Missouri | New York Texas | London | Bahrain | Hongkong | Singapore • Hyderabad | Pune | Mumbai | Bangalore | Indore World HQ: 605-17th Avenue East Moline IL 61244 USA | Toll Free: 877-369-YASH | Tel: 309-755-0433 | Fax: 309-796-1242 EU: The Mille-II Floor 1000-Great West Road Brentford London TW89HH UK | Tel: 44-20-8261-4408 | Fax: 44-20-8261-4418 India: 201-205 Bansi Trade Center 581/5 MG Road Indore MP 452001 India | Tel: 91-731-426-1100 | Fax: 91-731-420-6593 © 2010 YASH Technologies. All rights reserved. Referred products/ aservices may be registered trademarks of belonging companies.