Usability for Government: improving service delivery

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This presentation was given at the Local Government Web Network Conference 2008. This presentation highlights the importance of usability and user-centred design and provide practical tips for improving much more than just the look and feel of your website. Some of the slides are appearing a bit strange - if you have any issues, please don't hesitate to get in touch. Twitter: @ruthellison Web: www.stamfordinteractive.com.au

Technologie Design

Usability for Government:
improving service delivery

Ruth Ellison Adrian Newton
Local Government Web Network Conference 2008
22 August 2008

People

Cameron Adams ‐ Web Design:

Print = visual
Web = interactive

Interaction : behaviour : feelings

People

Satisfaction?

Relief?

Impressed?

But probably not happy...

People

Brian Hardy‐ Accessibility:

” Put the user in control ”

Usability for Government: improving service delivery

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Usability for Government: improving service delivery

1. Usability for Government: improving service delivery Ruth Ellison Adrian Newton Local Government Web Network Conference 2008 22 August 2008

2. Introduction

3. People People Feel

4. People Cameron Adams ‐ Web Design: Print = visual Web = interactive Interaction : behaviour : feelings

5. People Satisfaction? Relief? Impressed? But probably not happy...

6. People Confusion Frustration Anger

7. People Brian Hardy‐ Accessibility: ” Put the user in control ”