This 'Usability for Government: improving service delivery' was presented at the Local Government Web Network Conference 2008, in Sydney. This presentation highlights the importance of usability and user-centred design and provide practical tips for improving much more than just the look and feel of your website.
22. I'm as confused about this intersection as that sign is.... By sweeneytoad from http://www.flickr.com/photos/sweeneytoad/344506101/ Available under a Creative Commons Attribution 2.0 Generic license
23. Hmmm... By aturkus from http://www.flickr.com/photos/aturkus/395919628/ Available under a Creative Commons Attribution 2.0 Generic license
24. Red route - Road signs on my way to work by Gaetan Lee from http://www.flickr.com/photos/gaetanlee/152102309/ Available under a Creative Commons Attribution 2.0 Generic license
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33. It’s more than just a simple function It’s now about people
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36. What type of user experience do you want your residents to have?
37. We need to design effective and holistic user experiences
43. Flip-flops by theogeo from http://www.flickr.com/photos/theogeo/619457456 Available under a Creative Commons Attribution 2.0 Generic license
44. Who are your users? Flip-flops by Joe Shlabotnik from http://www.flickr.com/photos/joeshlabotnik/305410323/ Available under a Creative Commons Attribution 2.0 Generic license
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52. User Goals Business Goals What users want to achieve by using your website What the business wants to achieve by releasing the website Designing with users