1. Ruth Pilongo Dagandan
No. 16 Sto. Domingo St., Phase 3-A, Pacita Complex I
San Pedro, 4023, Laguna, Philippines
Mobile #: (+63918) 946-4513
Email Address: rutholivia16@gmail.com
QUALIFICATIONS
A competent employee with 16 years established record in administration, operations, finance and
accounting,auditingand customer relations,with a capacity in providingsupportto Senior Level Officers, Staff
and co-workers. Has the ability to work independently with minimal direction and supervision and is capable
to handlemultipletasks. With Civil ServiceProfessional Eligibility (Ratingof 80.30%) and knowledge in SAP and
SBOne (SAP Business One).
SKILLS
Proficiency in English communication
Knowledge in Microsoft Office applications
EDUCATION
College Leyte Colleges (1996 – 2000)
Bachelor of Arts Major in Political Science
Secondary The Philippine Women’s University – Junior Middle Division (1992 – 1996)
WORK EXPERIENCES
Infosys BPO Ltd.
- a business process outsourcing company.
5th Floor Vector 2 Building, Northgate Cyberzone,
Alabang, Muntinlupa City
May 5, 2014 – present
Senior Process Executive – Level 2A / Regular Employee
- An agent under Philips Electronics Finance and Accounti ng Operations Order To Cash (OTC) process.
- Supported Accounts Receivables and collection activities for Philips Consumer Lifestyle North American
region and Canada. Does Order Releasing, extracting and sending Invoices/Statement of Accounts to
customers and running AR ageing reports using SAP to check on the outstanding receivables of the
assigned customers.
- Supported Accounts Receivables and collection activites for Philips Respironics Home Healthcare
Australia. Does Order Releasing, seeks approval from Credit Risk Management prior to releasing. Calling
customers and Accounts Payable departments to follow up payments, sending Invoices/Statement of
Accounts to customers and running AR ageing reports using SB One (SAP Business One) to check on the
outstanding receivables of the assigned customers. Does account reconciliations for Harvey Norman.
- Transferred to APAC region and currently handling/supporting Accounts Payable department for Philips
Inter-Company billingsunder financeoperations for HealthcareService Parts Supply Chain,issuingmanual
credit notes to inter-company customers for returned materials by the Key Markets and ensuring these
are done before the billingcutoff. Issuingdebitnotes and credit notes after receiving the KM Quality Seal
Retest file from the Account Controller or Business Unit, computes the retest costs and adjustment credit
for ORU (Organizational Reporting Unit) Japan and Singapore.
- Currently handlingPhilipsPeopleServices billings. Issuing credit notes and debit notes for cross charging
employees services such as working visas, payrolls, salary costs, payments for IT services, call center
charges, freight charges, etc.
- Currently handling Records to Report (R2R) activities. Performs GL reconciliations and follow-up on
reconciling items to ensure all items are captured into the correct GLs, performs bank reconciliations to
ensure all reconcilingitems are promptly cleared and followed-up, performs intercompany reconciliation
and balance confirmation to ensure all intercompany transactions are agreed and recorded accurately.

2. - Prepares JV’s (journal vouchers) to clear open transactions for GIRO payments and wire fund transfers.
Issues debit/credit notes for DBS (Development Bank of Singapore) monthly recon. Prepares the payment
vouchers every month for DBS fund transfer to Citibank. Prepares Cash Forecasting and DBS account
balance and sends to the Cash Management team in Shanghai Treasury.
- Performing the duties of an Accounts Receivables and doing collection activities for Philips Lighting
Malaysia. Coordinating with the Key Account Managers and attending monthly Dispute Council Meeting.
- Attends to weekly and monthly online conference/meeting with Accounting and Financial Controllers via
Lync call. Relieves staffs on leave doing order releasing for Singapore, Malaysia and Indonesia.
Teletech Customer Care Management Phils.
- a business process outsourcing company.
Bldg. F, SM Corporate Offices, 1000 Bay Boulevard, Pasay City, Philippines
July 19, 2006 – March 14, 2014
Customer Service Representative II / Regular Employee
- An Agent under the account of United Airlines Crew Accommodations Billing.
- Receives, audits and processes invoices for payment from different hotels where United Airlines crews stay in
every destination for their domestic and international flights.
- Receives, audits and processes invoices for payment from different transportation companies that provides
transportation services and transfer United Airlines crews from Airport to hotels and vice versa.
- Ensures the accuracy of the invoices. To make sure that hotels and transportation companies bill the United
Airlines accurately.
- After auditing invoices, submits the same to the Team Leads for review.
- Submits the invoices for payment to the Accounts Payable Department through the United Airlines billing
system.
- Audits invoices paid through Visa/Credit Card using the same procedures. Enters information on tax rates in
JP Morgan Paymentnet System of the United Airlines.
Philtranco Service Enterprises, Inc.
- a Land Transportation company serving Bicol Region, Panay, Samar, Leyte and Mindanao Islands and even
passengers bound for Diosdado Macapagal International Airport, Clarkfield, Pampanga.
EDSA corner Apelo Cruz St., Pasay City, Philippines
July 2001 – July 2006
Passenger & Baggage Handling Personnel/ Check-in & Manifesting Clerk/
Tours and Charter Coordinator / Operations Clerk
- Coordinates with operations department and prepares buses, assigns bus crews.
- Coordinates and negotiates with Travel Agencies, national government offices, schools and universities,
etc. regardingtheir activities and offers tour packages and rentals of buses.Gives quotations and rates for
charter trips and tours in every destination desired by clients.
- Responsible for the clients and preparation and signing of Contracts of Agreement between the company
and the clients. Monitors and responsible with the company’s sales on tours and charters.
Drafts/prepares correspondences and prepares reports on charter sales .
- Occasionally replaces secretarial staff within the department during their absences. Provide backup
support & assistance to other departmental administrative support staff.
- Assists/entertains passengers and answers all their queries. Relieves pre-audit personnel and cashiers
duringtheir absences and offs and performs their duties such as auditing conductor’s trip collections and
expenses and receives their cash collections.
Local Government Unit
a government agency, specifically, a Municipal Hall.
Alangalang, Leyte (May 1999 – January 2001)
Office Clerk / Contractual Employee
 Assigned at the Office of the Municipal Mayor.
 Makes outgoing communications and memoranda.
 Drafts and encodes Affidavits and other legal documents as directed by the Municipal Mayor.
 Jots down minutes during Mayor’s meetings with the Barangay Officials and Municipal Officials.

3.  Doing other clerical / secretarial works.
 Processes Requests for Allocation for Municipal Budget and Requests for payments.
 Coordinates with the Accounting, Budget and Treasury Departments.
 Performs related duties as required.
TRAININGS AND SEMINARS ATTENDED
LEAN Training (Philips LEAN Awareness / Introduction to Six Sigma)
July 22, 2015 (Participant)
Conducted by Infosys BPO Ltd. And Philips. Held at Infosys BPO Ltd. Northgate Cyberzone, Alabang
Milestone 2.0 Training
February 9 – 10, 2015 (Participant)
Conducted by Infosys BPO Ltd. Held at Infosys BPO Ltd. Market Market, Taguig City
T100 F&A Training (Basic Accounting)
July 14 – 18, 2014 (Participant. Passed the examinations with the rating of 84%)
Conducted by Infosys BPO Ltd. Held at Training Room No. 1, Infosys BPO Ltd. Alabang
Product Training on United Airlines Crew Accommodations Billing Program
July 19, 2006 – August 18, 2006 (Participant)
Conducted by the United Airlines and Teletech Customer Management Phils., Pasay City
Accent and Conversational English Training
August 7 - 11, 2006 (Participant)
Conducted by and held at Teletech Customer Management Phils., Pasay City
Customer Service Excellence Training Program
July 15, 2005 (Participant)
Conducted and sponsored by Philtranco at Head Office Pasay City
Passenger and Baggage Handling Training and Seminar
July 9 to 13, 2001 (Participant)
Conducted/sponsored by Philtranco at DOH Conference Hall, Government Center, Palo, Leyte.
Public Journalism Seminar
July 17, 2000 (Secretariat / Participant)
Conducted and sponsored by Public Information Agency at Alangalang, Leyte.
PERSONAL DATA
Birthdate : 31 March 1980
Age : 36
Birthplace : Manila
Civil Status : Single
Religion : Christian
Weight : 62 kgs.
Height : 5’4 1/2”
Passport # : EB0849974
Date of Issue : 27 August 2010
Expiration date : 26 August 2015
Driver’s License No. : D04-09-006806 (Non-Professional)
CHARACTER REFERENCES:
MS. RHONA MARIA L. ARCE - Tel. nos. +639175659577
Segment Marketing, LI Philippines Marketing – Philips Electronics, Taguig City
MS. CHERRY LIZ GRETCHEN BATIAO - Telephone Number: 1-800-817-609 Ext. 7738
Finance Analyst / Language Specialist (Bahasa Malaysia) – Goodyear Business Services