1. Roy Littwin
rlittwin@sonic.net (707) 486-1786 (cell)
Position Desired – Client Services Rep/ IT Help Desk
Customer Service  CommunicationTechnology
Customer Service
- Provided timely, professional, in-person and telephone technical support for back office computer, server, and Point-
Of-Sale register systems’ setup, training, and recovery
- Efficiently managed, prioritized and coordinated a high volume of Call Center-generated cases for a large territory's
deadline-oriented customer service and logistical needs
- Maintained a thorough knowledge of product line and logistical capabilities to help customers make the best choices
Communication
- Confident, articulate, and professional speaking abilities with talents for building rapport and collaboration
- Ability to communicate effectively with customers, technicians and engineers with a wide range of technical
backgrounds
- Strong written communication skills, including maintaining precise and detailed records of repair, service and logistics
transactions using customer relationship management databases for future analysis
Technology
- Experienced with installing, configuring, upgrading and repairing desktops, back office computers/ servers, point-of-
sale registers, firewalls, routers and back-up systems
- Utilized proven troubleshooting methods and good understandings of OSI Model, network topologies, TCP/IP
protocol suite and CLI commands to diagnose and provide solutions for computer, application, networking issues
- Coordinated and implemented aspects of system installation including; system layout/ racking; telecomm, network and
power cabling; and training for POS operators and site managers
- Responsible for configuring and supporting: Windows XP, Vista/ Windows 7 & 8; WAN and Ethernet/ wireless LAN
networks; Remote Support, VPN, email and firewall setup; Drive backup /reimage software including Acronis Backup
and Symantec Ghost products; strong proficiency in MS Office Suite 2010, 2013 and 365
CAREER HISTORY
Jan 2016 – Feb 2016 Electro-mechanical Technician, Enphase Energy
Aug 2007 – Oct 2015 Field Engineer, PAR Technology Corporation
Jun 2006 – May 2010 Computer Technician, Computer Medics, Self-employed
Aug 2000 – Mar 2006 Fiber Optics Lab Administrator, Cisco Systems, Inc.
Dec 1999 – Aug 2000 DSL Customer Service Technician, Pacific Bell, (now AT&T)
PROFESSIONAL DEVELOPMENT
Santa Rosa Junior College
- A. S. Degree, Natural Sciences
- Certificate, Vocational, Electronics Technology
- Certificate, Networking with Cisco
Solar Living Institute
- Solar Training PV200, PV201, completed
- NABCEP Photovoltaics Technology Entry Level Exam, passed
CompTIA
- A+ Certification# COMP001005067996 May 2006
Military
- Avionics Technician, US MARINE CORPS, VMA(AW)224, Cherry Point, NC