1. ROSE ANN L. REYES
Dutch Harbor, AK – 99692 – 907.359.1558 – roselorinreyes@yahoo.com
ITPROFESSIONAL
BUSINESS ANALYST ~ SYSTEM ANALYST
Business Analysis
System Analysis
Web Development
Quality Assurance
Technical Support
Project Management
Software Troubleshooting
Hardware Maintenance
Analytical business professional with over five years of experience in a Business Systems
Analysis role.
Successfully act as a liaison between departmental end-users, consultants, other technical
analysts and IT project groups.
Ability to analyze and develop new systems and enhancements of existing systems to
ensure system designs and programs meet client needs.
Skilled at reading and interpreting case management systems and other technical
information and translating in terms understandable to end users.
Effective leader with strong communication skills who is capable of training developers
and users on new and existing technology and support systems.
CAREER PROGRESSION
WESUPPORT, INC.  Paseo De Roxas, Makati City 2013 – 2015
BUSINESS ANALYST
Managed IT support for Philippine Long Distance Telecommunications (PLDT). Evaluated all Customer Requirement
Specifications (CRS) for the client while providing Business Requirement Specifications (BRS), and Technical Specification
documents (TS) for detailed, functional, and technical translation of specifications presented in CRS.
 Client Service: Delivered elite customer service through responsive interfacing and problem assessment, prompt
determination of corrective actions, and comprehensive follow-up. Acted as a liaison between the IT group and Business
System Analyst on all system-related issues. Involved in technical reviews, System Acceptance Testing (SAT), Integration
Acceptance Testing (IAT), Operational Acceptance Testing (OAT), User Acceptance Testing (UAT), production release,
and post-implementation testing.
 Project Management: Integral participant in cross-functional troubleshooting, software, applications, and programs;
delivered recommendations for solutions and improvement by providing timelines and test case plans with scenarios for
Quality Assurance. Ensured all applications met functional and / or technical specification requirements. Delivered all
projects on time and within budget. Monitored CRS staging via CRS Ticket Monitoring Tool, timeline deliverables, and
future work assignments. Create CRS for IT initiatives projects.
 Projects Completed:
 CPMS (Contractor’s Performance Monitoring Systems) –System for contractors to view their install service
orders assigned to them for dispatch by Opsim Group. Created test case scenarios and conducted End to End with
Regression testing for the following modules: Assignment of SO’s & SMS Notification to Installers &
Grouped/Ordered View/Printing Capabilities, Assigned SO approval and removal process, Reports and Dashboard
SO status real-time update, SMS Notification to subscribers, contractors and FSS, Status & Progress Update via
Mobile Device. Usage of various SMS syntax and delivery time, Alignment of CPMS data types with the main
system Clarity. Availability of the SO information to mobile device, Cycle time of Installer’s/Contractor’s dispatch
in correspondence to their Service Level of Agreement policies, Auto-scheduling, CPMS auto update back to the
main system Clarity. Successfully performed basic SQL queries using Toad to generate data and create validations
using excel spreadsheets for analysis and reporting discrepancies from the contractor’s manual records. Allowed
the IT team to quickly identify and isolate the source of system errors and retain data integrity. Regularly
performed quick and accurate response to system support for both technical and non-technical users in system
performance, data accuracy, data migration and back-up. Effectively transfer knowledge to new QA test engineer
of the system’s specification, functions, objectives and relevance to the Contractor’s business operations.
 I-RMIS (Install-Repair Materials Inventory System): A web application (internet and intranet) which
monitored inventory stocks, replenishment, and return of materials. Implemented the business process of
required CPE / materials stock once inventory replenishment was needed. Process allowed quicker dispatch of
contractors in repair of Alpha and SME customers. Created scheduled job process to capture data / fields in main
system clarity to identify fault tickets and Service Orders to be used in I-RMIS. It allowed Logistics Coordinators,

2. ROSE ANN L. REYES
CAREER PROGRESSION (CONT.)
Supervisors, and CSZ Heads identify bottlenecks in the process. Spearheaded analyzation of manual input of SAP
RO business process in Contractor’s warehouse to create SAP finance module and I-RMIS system integration.
Conducted warehouse site visits providing level 1 and 2 system support. Managed technical and business process
analysis, design and testing.
 Repair and SO Fixed Rate Monthly Billing and Inspection: Initiated and completed the SDLC of the IT and
Consrestore group directive to consolidate Service Orders and repair tickets billing. Developed process flow with
logical solutions for front and back end functionalities of entire system’s modules. Created system business
process to avoid contractor’s sub-standard inspection and recurring customer complaints. Simplified invoice /
billing approval process. Conducted training of systems with cascade materials and visual presentations.
Coordinated and supporting and billing team contractor leads on a daily basis with system queries, new business
process requests, and billing validations.
24/7 INTERNATIONAL  Mandaluyong City, Manila 2011 – 2012
SYSTEMS ANALYST
Conceptualized, oversee development, and integrated new systems processes, design report lay-outs, data cycles, Entity
Relational Diagram, infrastructure and software components, and platform integrations for client United Laboratories, Inc.
Spearheaded team in creation and implementation of system training manuals to make company more efficient in business
operations.
 Operations Management: Created Enterprise Resource Planning System (ERP) and Sales Report Systems. Developed
stored procedures using logical inputs for data driven applications. Processed and maintained confidential data report
for technical and business users. Analyzed impact and risks for client’s change of request during and after system
implementation. Troubleshot all system application issues. Defined programming, database, and infrastructure
requirements while recommending equipment modifications when needed.
 Systems Management: Data and Analytics system with Full SDLC, 6 Data / Document Management System Support.
 Project Implemented:
 Electronic Organized Climate Survey: An analytical report from employees to gauge overall performance of
company. Implemented ground-up development to upgrade programming language from ASP classic to ASP.net.
Designed cube structure for data storage and retrieval, Database Table-Relation design to aid on report accuracy,
and effective computing of statistical report generation. Prepared and created documents from System
Requirement List, Project Plan, BRD, FSD, TSD, EUT, UAT, data for unit testing, and QA testing.
 HROD Dashboard: Management information system which displays charts and graphs that indicate KPI process.
Designed database, front-end interface, and stored procedures. Designed 3 Workflow with ERD for technical
team to crease prototype using programming tools of asp.net, SharePoint, Microsoft Excel Analysis Service, SQL
Reporting Service, and cube to test flexibility and limitations of each technology.
 Corporate Scorecard: Used for tracking reporting, and display of performance metrics growth of UNILAB.
Provided logical inputs in development of end-user requirements and metrics regrouping, scorecard computing,
recording of scripts, and recoding and redesign of scorecard.net page display and interface for users’ data input.
Created workflow and diagrams, and reviewed script.
 Innovitelle Online Books Reservation, Enterprise Content, and Document Management System: Utilized e-
documents, media portfolios, reservation, and monitoring applications. Analyzed and created workflow for web
development, interface, reports, reservation, training modules, magazines, and necessary documents for use in
product sales. Monitored system development and identified logic solutions for bug fixes. Performed all end-user
testing and training.
 Unilab Sent IT: Application that enabled internal and external users of Unilab to send files, create accounts, and
monitor system usage. Analyzed and aligned modules with end user’s expected output.
 NRP/ROR: Application to monitor new product registration of Unilab. Resolved system issues, proposed new
business processes, and performed system upgrades for future expansion.
PRIME OUTSOURCE CORPORATION  Makati City, Manila 2010 – 2011

3. ROSE ANN L. REYES
CAREER PROGRESSION (CONT.)
SYSTEMS ANALYST
Provided onsite monitoring of systems’ performance, investigation of discrepancies, and bug fixes as well as installation of
software updates with client’s administrator approval. Analyzed new business processes with IT project leads, Development
Team, and clients based on business operations, budget, and timeline.
 Efficiency & Quality Improvements: Designed and developed business processes for both functional and technical
specifications. Streamlined payroll process system by designing and providing inputs and tests of the system’s basic pay,
gross pay, deduction, additions, incentives, 13th month pay, and allowances.
 Developer Support: Effectively trained developers on new and existing projects contributing knowledge on system
support and development techniques. Highly involved in SDLC phase. Managed development and testing teams.
Conducted training for users.
 Systems Management: 5 System Projects. Responsible for Payroll, HRIS, and Manager Dashboard Projects to various
clients including Sutherland Global Services and Eperformax, LG Electronics, Alcatel-Lucent, CASAS Architects, and
Philippines Pacific Strategies and Assessment.
ACTIV8 SOLUTIONS  Pasig City, Manila 2009 – 2010
WEB DEVELOPER
Developed efficient and dynamic codes for money remittance website module such as registration, remittance, computation,
and content manager (administrator page) using ASP classic language, JavaScript, and CSS for website’s GUI. Designed
Database Schema using MS SQL 2005 and developed stored procedures for database transaction’s modules.
 Systems Management: Installed, configured, and maintained database server using 3rd party hosting and Microsoft SQL
Studio Management Express version 2005. Developed simple PHP database maintenance page with exposure to Zend
framework.
TECHNOLOGY PROFICIENCIES
Operating Systems
/ Software /
Hardware:
System Application Expertise includes: Inventory, Billing/ Payroll, Ticket Assignment, HRIS, MIS,
Mobile Applications, CMS or Document Management System in SharePoint (intranet/internet),
Medical Data and Registration System, Dashboards, ERP. Sales and Order Entry System,
Diagrams and Documents include: FSD, ERD, TSD, BRD, CRS, Data Flow Diagram, Procedural Flow
Diagram, Use Case, Test Cases, testing documents, and Sign-Off Documents.
Quality Assurance: Functional, integration, Regression, Acceptance, Load, and Stress Testing.
Database query and report generation: Microsoft SQL 2005-2012, MySQL.
Microsoft Office Suite: Word, Excel, Visio, PowerPoint, Outlook, and Access.
LAN Networking, Internet Troubleshooting, and Hardware Maintenance.
EDUCATION AND CERTIFICATIONS
UNIVERSITY OF PERPETUAL HELP SYSTEM - DALTA, Las Pinas City, Philippines
BACHELOR OF SCIENCE, COMPUTER SCIENCE
ROGATIONIST COLLEGE, Silang Cavite, Philippines
JOB TRAINING
IT Application Support with Hardware Maintenance
Hardware and Software Maintenance