The document discusses change and innovation in eGovernment. It identifies seven classic barriers to change: leadership, money, fragmentation, coordination, organization, trust, and design. It argues that eGovernment initiatives should think like startups, simplify processes and focus on key goals, and test and adapt solutions. Effective eGovernment also requires promotion, transparency, use of APIs and standards, political will, partnerships, cooperation, mobile access, and good user interface design.

1. Change and Innovation
in eGovernment
Roman Abashin | E-Government, E-Democracy, E-Health | WU Wien 2015
An outsider’s perspective.

2. h.
eGov

3. ?

4. Shit.

5. Perspective

6. How eGov works
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7. Seven classic barriers of change
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Sources: Enyon/Margetts 2007, Undheim 2008
Barriers
Leadership
Money
Fragmentation
CoordinationOrganization
Trust
Design

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9. VIENNA, 13.05.2015 ROMAN ABASHIN | WU WIEN 2015 9
GOAL?
TARGET GROUP?

10. WHAT
DO
THEY
NEED?

11. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam,
eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam
voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione
voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit,
sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.
• Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit laboriosam
• Nisi ut aliquid ex ea commodi consequatur? Quis autem vel eum iure reprehenderit qui in ea voluptate velit esse
• Quam nihil molestiae consequatur, vel illum qui dolorem eum fugiat quo voluptas nulla pariatur?
At vero eos et accusamus et iusto odio dignissimos ducimus qui blanditiis praesentium voluptatum deleniti atque corrupti
quos dolores et quas molestias excepturi sint occaecati cupiditate non provident, similique sunt in culpa qui officia
deserunt mollitia animi, id est laborum et dolorum fuga. Et harum quidem rerum facilis est et expedita distinctio. Nam
libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id quod maxime placeat facere
possimus, omnis voluptas assumenda est, omnis dolor repellendus. Temporibus autem quibusdam et aut officiis debitis
aut rerum necessitatibus. Nam libero tempore, cum soluta nobis est eligendi optio cumque nihil impedit quo minus id
quod maxime placeat facere possimus, omnis voluptas assumenda est. What’s your pitch? Omnis dolor repellendus.
Temporibus autem quibusdam et aut officiis debitis aut rerum necessitatibus saepe eveniet ut et voluptates repudiandae
sint et molestiae non recusandae. Itaque earum rerum hic tenetur a sapiente delectus, ut aut reiciendis voluptatibus
maiores alias consequatur aut perferendis doloribus asperiores repellat.
1. Saepe eveniet ut et voluptates repudiandae sint et molestiae non recusandae. Itaque earum rerum hic.
2. Tenetur a sapiente delectus, ut aut reiciendis voluptatibus maiores alias consequatur aut perferendis doloribus
asperiores repellat. Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque
3. Laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt
explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni
dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet,
consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam

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Simplicity!

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Focus!

14.
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Promotion
Transparency
SOA/APIs
Political will
Partnership
Cooperation
Mobile
UI/UX

15. How eGov should work
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16. Key take-aways for effective eGov
1. Think like a startup
2. Simplify and focus
3. Test and adapt
4. Bonus tip: Externalize projects
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17.
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18. References I/II
Brons, M.; Burkert, C.; Viola, G. (2006): SOA in der Öffentlichen Verwaltung. Paradigmenwechsel oder Episode?
News article. In: eGovernment Computing, 09.12.2006.
Center for Digital Government (2008): ENGAGE. Creating e-Government that Supports Commerce, Collaboration,
Community and Commonwealth. Dec 2007, Folsom, CA, USA.
Enyon, R.; Margetts, H. (2007): Organisational Solutions for Overcoming Barriers to eGovernment. Journal article. In:
European Journal of ePractice. No 1., Nov 2007.
Karlstetter, E.; Viola, G. (2008): Software-Einführung. Nicht ohne Change Management. News article. In: eGovernment
Computing, 16.01.2008.
Karyotakis, K. M.; Moustakis, V. (2014): Total quality management and change management in public organizations.
Conference paper. Sinteza 2014.
Nograsek, J. (2011): Change Management as a Critical Success Factor in e-Government Implementation. Journal article.
In: Business systems research. Vol 2, No 2, Oct 2011, pp. 1- 56.
Reichstädter, P. (2014): Best practices in Österreich. Strategie, Umsetzung, Erfahrungen, ToDos. Presentation.
Netzdialog 2014.
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19. References II/II
Reichstädter, P. (N.A.): Innovative Models in eGovernance. Good Practice Digital Austria. Presentation.
Schäfer, F. (2010): Kommunales Change Management. Strategien für Reformen im Öffentlichen Dienst. Book chapter.
Erich Schmidt Verlag, Berlin, pp. 1-26.
Schridde, H. (2010): Change Management. Book chapter. In: Handbuch zur Verwaltungsreform. Blanke B, Nullmeier F,
Reichard C, Wewer G (Eds); VS Verlag für Sozialwissenschaften, Wiesbaden, pp. 279-291.
The Potsdam Institute for eGovernment (2014): Aktuelle Ausprägung sowie Gestaltungsmöglichkeiten der E-
Government-Aus- und Fortbildung von Fach- und Führungskräften der Verwaltung. White paper. Ed.: IfG.CC – The Institute
for eGovernment, 20.06.2014.
Thom, N.; Ritz, A. (2008): Arten des Wandels. Book chapter. In: Public Management. Innovative Konzepte zur Führung
im öffentlichen Sektor. Betriebswirtschaftlicher Verlag Dr. Th. Gabler, Wiesbaden, pp. 51-115.
Undheim, T. A. (2008): Best practices in eGovernment: - on a knife-edge between success and failure. Journal article. In:
European Journal of ePractice. No 2., Feb 2008.
UNPAN (2014): E-Government Survey 2014. E-Government for the future we want. UNPAN, New York.
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21. Pathos
Logos
Ethos

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