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                Neuromarketing
                  on the Web
      Roger Dooley
          rogerdooley.com
          rogerd@dooleydirect.com
          Twitter: @rogerdooley
          linkedin.com/in/dooley/
@rogerdooley #brainfluence    Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
2004: NeuroscienceMarketing.com
     2005: Blog: Neuromarketing
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
2011 - 2013      Brainy
@rogerdooley #brainfluence   Marketing Direct LLC
                             Copyright 2013, Dooley
The Downside…



@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Honesty & Ethics
                             Very High/High


              • Nurses – 85%
              • Engineers – 70%

              • Advertising – 11%
              • Sales – 8%

@rogerdooley #brainfluence              Copyright 2013, Dooley Direct LLC
CEO Trust
               • CFOs – 90%
               • CIOs – 90%
               • CMOs – 20%

@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Most Marketing
             Is Wasted.


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Marketing Waste

  95% - New Products
  98% - Direct Mail
  98% - Sales Emails
  93% - Sales Calls
  50% - Large Branding Campaigns

@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
CEO             Consumer




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
My Mission:


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Cut marketing
                   waste –
                 even a little!


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Bring
              neuromarketing
                   to the
                             99%!
@rogerdooley #brainfluence      Copyright 2013, Dooley Direct LLC
Neuroscience
   Behavior                Research        Marketing
   Research                                 Studies




                        Actionable
                         Advice

@rogerdooley #brainfluence        Copyright 2013, Dooley Direct LLC
Behavior Research




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Neuro-Nudges




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Global
            Neuromarketing
               Interest


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Neuromarketing Searches
                2006 - 2013




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Iceberg: 88% Hidden
 Mind: 95% Subconscious
                                      (Lakoff & Johnson)
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Neuromarketing
              on the Web


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence     Copyright 2013, Dooley Direct LLC
                             Jonathan Zhang | Daily Trojan
SEO

                                   Your

     50,000,000,000              Amazingly
                                Engagement
                                Well-Written
                                  Content
          Social             Pages
         Sharing
                                  Action!
@rogerdooley #brainfluence       Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Copy




@rogerdooley #brainfluence      Copyright 2013, Dooley Direct LLC
Engaging Copy




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Lifeless Copy?




      Jump-start it with metaphor!
@rogerdooley #brainfluence     Copyright 2013, Dooley Direct LLC
Lifeless Copy?




      Jump-start it with metaphor!
@rogerdooley #brainfluence     Copyright 2013, Dooley Direct LLC
Crime wave =
            “beast” vs. “virus”

                 Different actions


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Use metaphors to
               change minds!



@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Iceberg: 88% Hidden
 Mind: 95% Subconscious
                                      (Lakoff & Johnson)
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Tell Stories
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Use a story to engage
          the reader’s brain.



@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Testimonials




@rogerdooley #brainfluence      Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Use story testimonials
         for maximum impact
          and memorability.


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Adjectives

@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Adjectives = Evil?
         • Slow the reader?

         • Reduce impact of action
           words?

@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Adjectives = Evil?
                 More adjectives
                        ↓
                Less social sharing
                                     -Dan Zarrella

@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Adjectives = Good!

          Sales +27%
           w/adjectives
                             -Brian Wansink



@rogerdooley #brainfluence               Copyright 2013, Dooley Direct LLC
•   Traditional Cajun Red Beans w/Rice
  •   Succulent Italian Seafood Filet
  •   Tender Grilled Chicken
  •   Homestyle Chicken Parmesan
  •   Satin Chocolate
  •   Grandma’s Zucchini Cookies

@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
•   Vivid
                   •   Sensory
                   •   Emotional/Nostalgic
                   •   Specific
                   •   Branded


@rogerdooley #brainfluence       Copyright 2013, Dooley Direct LLC
rough
      Having a bad day?
                             “Textural Metaphors”

@rogerdooley #brainfluence           Copyright 2013, Dooley Direct LLC
“bad”                 “rough”




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
sharp
   polished    bright
        heavy
             smooth
    slimy     fuzzy
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Use “sensory metaphor”
       words for maximum
             impact.


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Use
     vivid, sensory, emotiona
      l adjectives to engage
             the brain.

@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
The Doppelganger Effect




                 Brand Preference
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Social
   Personalization


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
The Doppelganger Effect




   @rogerdooley
  @rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
#AFD12 #Brainfluence
St. Bonaventure University
                             http://www.becomingextraordinary.net/
                                                 (Courtesy: Hobsons)
@rogerdooley #brainfluence                Copyright 2013, Dooley Direct LLC
St. Bonaventure University
                             http://www.becomingextraordinary.net/
@rogerdooley #brainfluence                       (Courtesy: Hobsons)
                                     Copyright 2013, Dooley Direct LLC
WunderlandMovies.de

@rogerdooley #brainfluence     Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Playboy:
       http://youtu.be/isjPpbmnaYo

     Amazing use of Facebook data:
      http://www.takethislollipop.com/




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Untapped opportunity:
         Put your customer
              in the ad.

   @rogerdooley
 @rogerdooley #brainfluence
#AFD12 #Brainfluence          Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   CopyrightSource:DooleyBreeze LLC
                                       2013, James Direct
@rogerdooley #brainfluence   CopyrightSource:DooleyBreeze LLC
                                       2013, James Direct
Use baby images to
            attract and focus
                attention.


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Rudeness
                                &
                             Revenge



@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
What canceled
               rudeness effect?


  @rogerdooley
  @rogerdooley #brainfluence
AFD12 #Brainfluence            Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Apologies really DO
           work. Apologize!



@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
When you don’t apologize…




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Major airline
                             vi




                                             Via Brian Solis
@rogerdooley #brainfluence        Copyright 2013, Dooley Direct LLC
Selling
                               to
                             Guys?
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Impatient &
                             Short Term
                              Emphasis
                              -Margo Wilson and Martin Daly
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Attractive
       Photo =
      -4% Loan
    Interest Rate

      Marianne Bertrand et al, 2005


@rogerdooley #brainfluence            Copyright 2013, Dooley Direct LLC
Test




Source: Ion
Interactive
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Source: Ion
Interactive
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Scarcity
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
                                        Photo via Doniv.org
Vs.


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Scarcity +
           Social
           Proof!
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Creating Scarcity




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Use SCARCITY to make
         your offer more
            attractive.


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Scarcity on Steroids




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
FTW
@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Amp up SCARCITY
           EFFECT by showing
              decreasing
              availability.

@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
“The most important word in
     the vocabulary of advertising
               is TEST.”

                             -David Ogilvy



@rogerdooley #brainfluence       Copyright 2013, Dooley Direct LLC
If you remember
           just one thing from
                 today…


@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Change is constant and
        accelerating…



@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Communication
              Huge Change in 50 Years




@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Media
              Huge Change in 50 Years




@rogerdooley #brainfluence           Copyright 2013, Dooley Direct LLC
Social
          Mobile!                  Media!

                             Big Data!

@rogerdooley #brainfluence         Copyright 2013, Dooley Direct LLC
Our Brains
           NO Change in 50,000 Years!




@rogerdooley #brainfluence       Copyright 2013, Dooley Direct LLC
Work with your
        customer’s brain and
           how it is wired!



@rogerdooley #brainfluence   Copyright 2013, Dooley Direct LLC
Free Resources
                  Neuromarketing
                  Neurosciencemarketing.com/blog

                       Brainy Marketing
                       blogs.forbes.com/rogerdooley/

                                Inside Influence Report
                                influenceatwork.com
                      Dan Ariely Blog
                      danariely.com
                             Social Triggers Blog
                             socialtriggers.com
@rogerdooley #brainfluence              Copyright 2013, Dooley Direct LLC
Neuromarketing
                  on the Web
      Roger Dooley
          rogerdooley.com
          rogerd@dooleydirect.com
          Twitter: @rogerdooley
          linkedin.com/in/dooley/
@rogerdooley #brainfluence    Copyright 2013, Dooley Direct LLC

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