This slide set gives some insights into how to work with and manage your emotions better within the workplace. This slide set is available as a series of Lightbulb Moments cards. These have been well received as a valuable resource in education, training and coaching. Lightbulb Moments are free to download from the Ei4Change website. http://goo.gl/qNc5qR

1. Managing Emotions
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2. Anyone can become angry – that
is easy.
But to be angry with the right
person, to the right degree, at the
right time, for the right purpose
and in the right way – that is not
easy.
Aristotle

3. chaotic
haphazard
superfluous
incompatible with reason
disorganised
largely visceral
result from the lack of effective adjustment
Mid 20th Century
How emotions are viewed?

4. How emotions are viewed?
arouse, sustain and direct activity
part of the total economy of living organisms
are not in opposition to intelligence
effective use instruct a higher order of
intelligence
Emotional processing is considered to be an
essential part of rational decision making
Early 21st Century

5. When a person has empathy they are able to
appreciate the differences between other people in
terms of their emotional responses.
How a person is feeling can be determined by
looking at behaviours or actions.

6. The development of emotions
A genetic contribution
is likely
Emotions do not
define destiny
(timidity)
Early expression of
emotion by parents
helps learning
Early abuse hinders
learning
Poor ability to read
others’ emotion may
lead to the
development of poor
social skills

7. Biological purpose for emotion
A signalling function (that action might have to be
taken)
Provides a strong impulse to take action
Promotes unique, stereotypical patterns of
physiological change
A motivational trigger for others
Controls learning

8. Basic Human Emotions
presumed to be hard-wired and physiologically distinctive
Ekman P. (1972)
Flushed face
Brow muscles
inward and
downward
Nostrils flare
Jaw clenches
Eyes widen
Pupils dilate
Upper lip
rises
Lips stretch
horizontally
Nostrils
clench
Eyes screw
up
Corners of
mouth
downturn
Eyebrows
rise
Eyes widen
Forehead
wrinkles
Jaw drops
open
Eyelids
droop
Corners of
mouth drop
Corners of
brows rise
Corners of
mouth rise
in a smile
Eyes tighten
Cheeks rise
Corners of
brows drop

9. Basic Human Emotions
presumed to be hard-wired and physiologically distinctive
Ekman P. (1972)
Findings on contempt /
smugness are less clear
- there is some
preliminary evidence
that this emotion and
its expression are
universally recognised
Eyes
neutral
Tightened
lip
Unilateral
smile
Curled lip
Contempt / smugness is
the only unilateral
expression occurring only
on one side of the face
(Faces courtesy of www.feelingfacescards.com)

10. Emotional Intelligence at work
Is about...
bringing emotions to
the surface and
proactively
understanding their
meaning and impact
on the team and its
performance
Is not about...
catching and
suppressing
emotions as they
begin to surface
Is not about... being
nice

11. Identifying Emotions
Identify how you feel
Identify how others feel
Sense emotions in music
Sense emotions in art
Detect real vs fake emotions
Stay open to feelings
Blend emotions with thinking
Reflectively monitor emotions

12. Understanding Emotions
Emotions are mental and physiological states
associated with a wide range of feelings, thoughts
and behaviours
No definitive taxonomy of emotions exists.
Emotions are highly subjective.
People can differ in their emotional responses to
given situations.
Emotions blend together and are in continual flux.
Behaviour can be a direct result of emotional state.

13. Understanding Emotions
Recognise what events are likely to trigger
different emotions
Know that emotions can combine to form complex
blends of feelings
Realise that emotions can progress over time and
change from one to another
Provide a rich emotional vocabulary for greater
precision in describing feelings and blends of
feelings

14. What does “Use emotion” mean?
The capacity to generate and feel an emotion in
order to focus attention, reason, and communicate.
The capacity to use emotion to influence cognitive
processes such as decision making, deductive
reasoning, creativity, and problem solving.

15. Emotional Intelligence eLearning
Programmes
Develop your Emotional Intelligence by enrolling on an
Ei4Change online elearning course
For more details visit courses.ei4change.info
Use license code SLIDESHARE to get a 25% discount

16.  Ei4Change Ltd.
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