Robert Jackson is seeking a customer service position and has over 30 years of experience in various customer service roles. He has worked in customer support for Xbox, BestBuy, Comcast, Cingular Wireless, and SBC Inc. providing assistance with accounts, billing, technical issues and customer retention. He also has experience in medical equipment setup and maintenance roles.

1. Robert Jackson
Service Representative - Xbox Virtual Customer Support
Gainesville, FL 32641
rahjack4@gmail.com - (352)224-5770
To acquire an opportunity with a progressive company that is willing utilize and enhance my skills to their
maximum potential.
Authorized to work in the US for any employer
WORK EXPERIENCE
Work-at-home Customer Service
Sutherland Global Services - Gainesville, FL - October 2014 to Present
Sutherland Global Inc.
Work from home as an Xbox Customer Support representative, responsibilities include addressing issues
related to customers Xbox billing, accounts, and consoles.
Service Representative
Customer Service Representative
Manpower Temporary Agency - Jacksonville, FL - March 1984 to Present
Customer Service Representative on various projects on a full time and part time basis.
Safety Attendant
Lincare Inc - July 2013 to June 2014
In this position I am required to set up medical equipment in patient homes, specifically oxygen concentrators,
reservoirs, beds, ect. in a professional, safe and timely manner.
Safety Attendant
At-home Representative
Value Place Inc - February 2013 to July 2013
Position is responsible for responding to guest service call, checking in guest when the office is closed, routinely
walking the parking lost as a security presence, and directing guest in the case of an emergency evacuation.
At-home Representative
Virtual Customer support BestBuy
Teletech - October 2012 to February 2013
Responsible for providing customer service support for BestBuy customers on Teletech's virtual network from
my home office.
Customer Care Assistant /Tier 2 Tech Support
SBC Inc. - Fleming Island, FL - July 2009 to January 2012
Assist commercial customers with configuring their modem for use with static or dynamic ip addresses, as well
as all phases of account registration, setup and activation.
Assist residential customers with registration, email creation, DSL physical line signal testing, modem/filter set-
up and configuration. Interact with other departments to resolve customer issues or provide additional service.
This position requires strong communication, problem solving and data entry skills. Intermediate to excellent
computer skills.

2. Customer Account Executive / Tier 2 Support
Comcast - Jacksonville, FL - November 2006 to October 2008
Responsible for troubleshooting high-speed internet connections, billing issues and all aspects of maintaining
subscribers accounts.
Maintenance Supervisor/Assistant Manager
Marshall Arms Apartments - Jacksonville, FL - April 2004 to November 2006
Provide maintenance service's i.e. electrical, plumbing, and drywall trouble shooting and repair to a 46 unit
apartment complex, and four single family homes.
Customer Retention Representative
Cingular Wireless - Jacksonville, FL - December 2002 to April 2004
I was primarily responsible for retaining customers who are ready for contract renewal by advising them of the
benefits of staying with Cingular. Edited customer accounts to show payments, agreements, and any other
financial or nonfinancial data that applied to the account.
Taxi Driver
Gator City Taxi - Jacksonville, FL - December 1999 to July 2000
Self -employed as taxi driver.
Monitor Technician
Memorial Hospital of Jacksonville - Jacksonville, FL - June 1999 to December 1999
Responsible for the transportation of patient on heart monitors (require constant supervision) to various
procedures and examinations.
Assistant Manager in Training
Advance Auto Parts - Rocky Mount, NC - March 1998 to May 1999
Responsible for planning schedules, assigning daily duties, as well as cash reconciliations for end of shift, day
and week. Conducted customer service training sessions for management and non-management employees.
Supervised up to 15 employees at a time.
Senior Clerk
Florida Board of Nursing - Jacksonville, FL - September 1989 to January 1998
I provided clerical support to staff concerning the licensure procedure for all Florida nurses. I also
shared responsibility for digitally imaging all nursing applications and answered multi-line phone system for
switchboard relief.
EDUCATION
Florida Community College at Jacksonville - Jacksonville, FL
MILITARY SERVICE
Service Country: United States
Branch: US Navy
Rank: E4
August 1981 to September 1984
Personnel Specialist-

3. Perform clerical and administration duties involved in maintaining personnel records, preparing reports and
accomplishing accounting procedures
Counsel enlisted personnel concerning Navy ratings, training, advancement, awards, educational
opportunities, and the rights, benefits and advantages of a Navy career.
Utilize and maintain current publications and directives pertaining to personnel administration and operate
associated ADP equipment.
Commendations:
Captains Commedation