Rob Speekenbrink is Consultant Online Media at Delft University of Technology, Netherlands. He has worked for, on and with the internet since 1993 – at first as a designer, later as a project leader for large websites, and now as a consultant on online media. Together with a colleague, he heads a webcare team for the University. They started the webcare service in 2010 and now have a team of 10 students providing online monitoring and service. Rob will be speaking alongside Tracy Playle in Session 4.i. on the afternoon of Monday 14 July