I am a Servicenow Developer with relevant exp of 2.2yrs . i have worked on both the development and admin part as well.

1. RITIKA SINHA
Aundh, Pune 411007
Email: ritssinha23@gmail.com
Ph no: 9168468443
EDUCATIONAL PROFILE:
 PG-DAC from C-DAC ACTS Headquarters, Pune in 2013.
 B.E (Computer Science & Engineering) from JIET, Jodhpur in 2012 with 64.44%.
 HSC from St. Patrick’s School, Jodhpur in 2008 with 71.8%.
 SSC from St. Patrick’s School, Jodhpur in 2006 with 73.4%.
IT-EXPOSURE (Skill Sets):
Operating Systems : Windows
Language : ServiceNow, Javascript
Database : Oracle
Web Technologies : HTML5
Testing Tools : HP QC 11.00
POST QUALIFICATION EXPERIENCE (3.2 years)
 Working in Atos India Pvt Ltd as Senior Software
Engineer 14th May 2013 – Present
PROJECTS AT ATOS INDIA PVT LTD – Smart Mobility

 Program Management
o Program Management is end to end automation of program execution using
Sencha platform.
o It leverages the idea of Task Management to break down program execution into
tasks which have Actors, Approvers and hence end to end tracking.
o This application provides the location of site to end user on google maps, where
end users have to perform survey and feed the data into the application.
o Application provides offline support so once user will come online application get
sync with the server and report will get generated. This report will be available to
manager once survey is over.
 Task Management
o The application involves End to End tracking of a Project using “Tasks”.
o Tasks can be created using Sencha Web App and assigned to the Actors who are
required to act on the same, and report the progress and update the same into
system.
o End user will be assigned task on Sencha Mobile App.

2.  Testing Experience – (Unit testing before deployment)
o Writing test cases & executing them using HPQC.
o Defects are raised & assigned using HPQC.
o Sound understanding of SDLC (Software Development Life Cycle); functional skills in
analyzing the requirements, testing and Defect Life Cycle
PROJECTS AT ATOS INDIA PVT LTD – Shared Service Center in SNOW
o I have worked on different project for customization, implementation and development
on ServiceNow platform. Well-versed with the platform knowledge and process
knowledge of ITIL.
o Implementing SLAs, Service request, workflows, incident problem change
managements, reports, integration with a RTC tool, new enhancements as well as
defects of the released product, raised by customers.
o Following SCRUM methodology and ITIL standards.
ACADEMIC PROJECTS:
Title: Online Order System of Machineries (DOT NET, SQL)
Objective: Developed a standalone project “Apollo Machineries”. Browsing various product
through the portal, getting detailed information about products and if required could also register
any user.
Title: Courier Management System (ASP.NET, SQL)
Objective: In this system there is a feature so that customer can easily send their courier and
they don’t have to go to the courier office. Customer can easily request for pickup of the courier
by filling the form on the site and their courier will be picked up from their home.
PERSONAL STRENGTHS:
 Comprehensive problem solving abilities.
 Adaptability to new environment, with ability to get along with people.
 Confidence with Self-motivation, Adaptable
 Hardworking and Determined.
CERTIFICATION AND TRAININGS:
 Attended Campus Recruitment Training Programme ‘Parivartan’ at Tinwari.
 Attended Workshop on 3d Animation by i3indya Technologies.
 Attended Training Programme on ‘Remote Sensing’ by ISRO.
 Certificate for securing first position in “inter house project making competition”.
 Attended Workshop on ‘Microsoft Technologies’.

3. PERSONAL DETAILS:
Father’s Name : Dr. Rajeev Kumar Sinha
DOB : 02-01-1991
PASSPORT NO. : H4024590 (EXPIRY- 28/04/2019)
PANCARD NO. : CVRPS2085K
Gender : Female
Marital Status : Single
Nationality : Indian
Languages Known : English, Hindi
Ritika Sinha