My presentation for Microsoft Architect Insight conference 2010.

1. Richard Veryard Next Practice Research Initiative Towards Organizational Intelligence

2. What Is Organizational Intelligence? A business perspective “ Learning Organization” “ Responsive Organization” “ Continuous Evolution” Viability, Sustainability Business Survival

3. What Is Organizational Intelligence? A technology perspective “ Sense and Respond” “ Smart Planet” “ Continuous Intelligence” “ Collaboration Networks” “ Enterprise 2.0”

4. Closed loop BI data store data store data store What is Going On (WIGO) policy-making sense-making decision-making Source: CBDI Journal, June 2003

5. What Is Organizational Intelligence? A systems perspective Double-Loop Learning (Argyris) OODA (Boyd) Act Orient Performance Gap Mental Models Act Observe Decide Monitor Decide

6. What Is Organizational Intelligence? A cognitive perspective Sense-Making Communication & Sharing Learning & Development Knowledge & Memory Perception & Monitoring Decision & Action WIGO (what is going on)

8. NCW Maturity Model Traditional Self-Synchronization Collaboration Organic Sources Information Sharing Shared Awareness Developing Situational Awareness Command and Control 0 1 2 3 4 source: Power to the Edge (Alberts & Hayes, DoD CCRP, 2003)

14. Supporting technologies Event Processing Business Intelligence Knowledge Management Social Networking Command and Control Decision Support Collaboration Networks Enterprise 2.0 Process Innovation Sense-Making Communication Learning Knowledge Perception Reasoning / Action WIGO (what is going on)