How on-line collaboration failures triggered learning and how we can

1. Making Sense of Your Intranet
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2. Intranetters
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Richard Hare
Intranetters
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Simon Hill Rod McLean
“What if intranet managers met regularly to see
and discuss intranets and share good practice?”
http://groups.yahoo.com/group/intranetters/
@intranetters

3. Intranetters
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Workshop: design to fail/anti-problem
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“Worst practices:
design an intranet to ensure failure”

4. Failing To Connect
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1997-2001 Lotus Notes Business tools: success!
Ad hoc collaboration: failure...
2001-2005 KM/Intranet Operational: content management
Tactical: technical fixes
Strategic: simplified content management, usability,
2005-2011 Intranet Collaborative: communities, blogs, social network

5. Failing To Connect
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6. Ensure your collaboration tool fails
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1.Hide it
2.Don't promote it
3.Don't look for customers
4.Ignore opportunities to demonstrate use
5.Ignore usability, experience
6.Ignore user REAL PEOPLE
7.Put passwords and administration in the way
8.Build it separately from the rest of your intranet
9.Don't use standard tools
10.Insist on business case for all experiments
11.Enforce an approval process for all communities

7. Social tools need to be easy to use
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http://www.behaviormodel.org/

8. Making it easier
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9. Using Cynefin
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10. Using Cynefin
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11. Using Cynefin
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12. Using Cynefin
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13. Using Cynefin
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14. Using Cynefin
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15. Using Cynefin
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16. Sensemaking: Cynefin
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By Snowded (Own creation, own work)
http://www.cognitive-edge.com
[CC-BY-3.0 (http://creativecommons.org/licenses/by/3.0)], via Wikimedia Commons

17. Cynefin
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Simple
Best practice
Complicated
Expertise, analysis
Complex (and disorder)
Design experiments to learn:
- contradictory, ~80% failure rate – not just a pilot...
Chaos
Do something!

18. Cynefin
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1.Sensemaking, not categorisation
2.Data comes first
3.Relationships between items are important
4.Output: shared understanding

19. Thank you
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@intranetters
http://groups.yahoo.com/group/intranetters/
t: @richardhare
e: richard@flareconsulting.com
m: 07747 708119