Riccardo Sorrento has over 10 years of experience in office administration, digital marketing, and telecommunications engineering. He has held positions as an office general services assistant, marketing assistant, network engineer, and emergency deployment responsible. His skills include Linux administration, programming, customer relations, and digital marketing analytics. Sorrento holds a diploma in business from I.T.A.S. Grazia Deledda and has partially completed a bachelor's degree in international law. He is proficient in English, French, Spanish, and his native Italian.

1. Curriculum Vitae
Europass
Personal information
First name(s) / Surname(s) Riccardo Sorrento
Address(es) Via Eugenio Curiel, 194/D, 20089 Rozzano
Telephone(s) +44 7423410931; +39 3319246062
E-mail
LinkedIn Url:
riccardo.sorrento@gmail.com
it.linkedin.com/in/risorrento/
Nationality Italiana
Date of birth 28 Settembre 1981
Gender M
Work experience
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
From February 2014 until 31st
January 2015
Office General Services & Digital Marketing Assistant
Managing of reception activities, getting of incoming calls/faxes and forwarding/barring of these,
Performing of Marketing analysis with GoogleAnalytics and reporting of visitor’s site behaviour.
Planning of strategies for avoid the escape from the site and Invention of Marketing Campaign,
reporting and reporting optimization using and making VBA macros for excel; Managing of
Incoming/Outcoming mail; Organization of companie’s events (such as caterings; fairs); preparation of
common-rooms for meetings, Interviews; Handling of activities about the companie’s car float
(insurance; interface with the leasing’s company); Planning of strategies for the improvement of the
leads and 1st
line in customer incoming calls; Management and Improvement of Customer’s Database
through Social Media/Cold calls
Sabic Innovative plastics, ViaS.Schiaffino 11/19; 20158 Milano
Chemistry

2. Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
From May 2011 till February 2014
OSS NetAct Engineer & BSC/RNC Engineer
Activation of EDGE Technology on BTS’s sites, troubleshooting both on radio access side and
Supervision’s systems side (NSN Netact); Advanced reporting with making of useful macros with
Excel’s VBA; customer’s interface about the works ongoing.
Qualta s.p.a. Via Cadorna, 69 20090 Vimodrone (MI)
NokiaSiemensNetworks 108, Str. Roma ,20060 Cassina de’ Pecchi (MI)
Telco
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
Dates
Occupation or position held
Main activities and responsibilities
Name and address of employer
Type of business or sector
From November 2008- Till May 2011
Data Entry & Emergency Deployment Responsable
CRM resposnsable ; Emergency Deployment responsable; Reporting ; P.O. Monitoring; Assistance to
the Top Management; Customer Interface for reporting.
Leadcom I.S. S.p.A. (attuale Qualta S.p.A.) Via Cadorna, 69 20090 Vimodrone (MI)
NokiaSiemensNetworks 108, Str. Roma ,20060 Cassina de’ Pecchi (MI)
Telco
Settembre 2008 – Ottobre 2008
Post sales employee
Back Office - Friendly Interface customers in collection.
Completion of incomplete contracts that were missing some requirements.
Fastweb S.p.A. Via Caracciolo, 56 Milano
Telco

3. Education and training
Principal subjects/occupational skills
covered
Administration on Linux Red Hat Enterprise 6 suite.
Name and type of organisation providing
education and training
NetplusUltra Via Milano,38 21021 Angera (VA)
Qualification awarded RHEL 6 Administrator
Principal subjects/occupational skills
covered
Name and type of organisation providing
education and training
Awarded
Principal subjects/occupational skills
covered
Law
Università degli studi del Salento
Several exams encompassed in the Course for the Bachelor in International Law done successfully.
Italian Law, Economics,TurboPascal and HTML languages; Complete knowledge of English tongue.
Name and type of organisation providing
education and training
Qualification awarded
Vote
I.T.A.S. Grazia Deledda P.zza del Palio,1 73100 Lecce
Diploma in company expert and foreign correspondence
83/100
Mother tongue(s) Italian
Other language(s) English ; French ; Spanish
Self-assessment Understanding Speaking Writing
Listening Reading Spoken interaction Spoken production
En Good En Good En Good En Good En Good
Fr Sufficient Fr Sufficient Fr Sufficient Fr Sufficient Fr Sufficient
Sp Good Sp Good Sp Good Sp Good Sp Good
European level (*) (*) Common European Framework of Reference for Languages
Language

4. Social skills and competences Excellent liability to teamwork and excellent standing, aptitude for socialization and interpersonal
relationships.
Computer skills and competences Administration Linux Red Hat RHEL6 ; Perl ; SQL ; MML ; JAVA ; SAP all the releases ; CRM VBA for
Excel and HTML; complete knowledge of Office.
Licence of driving B
I authorize the treatment of my personal data in compliance with all the UK’s rules..
Riccardo Sorrento