1. REYNALDO JOSUÉ MATA RODRÍGUEZ
E-mail: razielrj07@gmail.com
Phone Number: (506) 8360-1362
Work experience:
April 2015 – January 2016 – Onprocess Technology
• Transition from HP to Onprocess Technology on April 2015
• Onsite coordination team lead for TS
2012 – 2015 - HP Costa Rica
• Dispatch agent for TS since February 2012 to May 2014
• Dispatch team lead for TS since May 2014 until last day in HP
2010 – 2012 - Wal-Mart México y Central America
• Cashier
• Point of Sales assistant
2004 – 2010 - Family Business: Novias de Hoy.
• Sales assistant.
• Sales assistant at Expo wedding events.
• Free lancer designs
Studies:
University (2007-Not concluded)
• Universidad Hispano Americana – Designer with emphasis on publicity
Skills:
• Bilingual
• Self-motivation
• Proactive
• Good communicator
• Patient when assisting
• Creative
• People oriented
• Resourceful
• Impeccable schedule adherence
• Focused on Customer Satisfaction
• Deadline oriented
• Assertive people skills
• Team work abilities
• Team Management
• Active Listening Skills
• Strong Organizational Skills

3. Accomplishments in HP
During the time I have worked in HP, I have received several feedbacks, from internal
peers (TS team leads, managers and field engineers as well as managers), peers from
different organizations (such as field DM's) and directly from the customers, due to my
focus in customer satisfaction and the vision that customers always come first. I have
provided support to my dispatcher peers, my Team Leads and my supervisor, helping
to find ways to improve the work and personal metrics (this applying to dispatchers). I
enjoy helping peers and customers as well, I enjoy starting a project and working thru it
to see it materialized and improve it once it's done, due to my aid with peers,
supervisor and customer I have received the following awards:
- Customer Hero Q3 FY2012
- 2012 Q4 PMPI winner,
- 2013 Q1, Q2, Q3, Q4 PMPI winner
- 2014 Q1, Q2 PMPI winner
- CMD recognition - Distinction Award - Team Player award / April
(First of the program)
- CMD recognition - Distinction Award - Mr. Excellence award 1st Place / July
- CMD recognition - Distinction Award - Mr. Excellence award 2nd Place / August
- CMD recognition - Distinction Award – Most Collaborative team lead February, 2015
Organization participation:
- Participant of CSC forming leaders - First program, second wave - Selected between
several agents that applied to get into the program
- Participant of BMET program (for back up tools)
- 1st place in productivity May 18th 2013 to January 2014, with zero negative
feedbacks and all QA's passed with no errors
- Get to know my Business – Participant
- Get to know my Business – Presenter
- Jump In: Excel workshop: Intermediate
- Contribution to maintaining monthly attrition, monitoring and updating schedule
adherence, agent’s raw data.
- Monitoring of daily tasks, helping achieve agents and team metrics.
- Support to supervisor on daily tasks, emails, escalations, concerns, improvement of
work methods.
- Assisted on team leads, QA and trainers selection. As well to bring them up to speed
to all the daily tasks, people engagement, projects, tools training and company
transition.
- Focal for the entire organization for back up tools, business continuity process and
customer engagement.
- Talent Hiring, actively participating for agents hiring, interviews and tests. The test
were designed by myself to fit the business needs
- Focal for agent’s transition from HP to Onprocess, and later on the fiscal year from
HP to HPE (even though we transitioned to Onprocess, system wise we also had to
split HP to HPE), from agents information to tools access.

4. Completed courses until January, 2016
- Conducting the behavioral based Interview.
- Essential Skills for Administrative Support Professionals.
- Getting Results without authority.
- Coaching with confidence.
- Essential Mentoring techniques. Mentoring fundamentals.
- Essential Mentoring Techniques.
- Microsoft Office 2007: Beginning Outlook.
- Microsoft Office 2007: Beginning Outlook: Completing searches and RSS.
- Microsoft Office 2010: Beginning Excel: Basic Formulas in Excel 2010.
- Microsoft Office 2010: Beginning Excel: Inserting Basic Charts in Excel.
- DMAIC tool course.
- Improving presentation skills course