What Steps Can You Take to Prevent Captiva Downtime? First, what do you know about your Captiva system? Do you know... - Your overall server health including processor usage, memory consumption & disk space? - If your Captiva system is available and processing work? What modules are connected and functioning? - What batches are in process and how long they have been running? - If you are meeting your processing SLAs? Without deep Captiva Insight: - Firefighting & lengthy troubleshooting becomes the norm - Processing stalls, batches pile up & SLA’s are missed - App support gets stuck in reactive mode & planning is difficult There are 3 metrics to ensure optimal processing through deep application insight: 1. Server Health 2. Processing Volumes 3. Processing Times Together, these ensure peak Captiva availability and processing throughput. 1. Server Health - Available Disk Space -CPU Usage - Memory Consumption 2. Processing Volumes Understand all processing including: - InputAccel Batch Level Count - InputAccel Task Level Count - InputAccel Email Inbox Count - Input File Total Count - Process Batch Create Count - Process Batch Level Count - IA Server Batch Load Count 3. Processing Times Understand turnaround times for attended & unattended processing: - Test batches older than … - Data Access Layer Execution Time - Data Access Layer Transaction Request Rate - Database Query Response Times Take a Product Tour: http://reveillesoftware.com/product-tour/

1. What Steps Can You Take To
Prevent Captiva Downtime?
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2. FIRST….
What do you know about your Captiva system?

3. Do You Know….
3
•Your overall server health
including processor usage,
memory consumption & disk
space?

4. Do You Know….
4
•If your Captiva system is
available and processing work?
•What modules are connected
and functioning?

5. •What batches are in process
and how long they have been
running?
•If you are meeting your
processing SLAs?
Do You Know….
5

6. Without Deep Captiva Insight...
6
Firefighting & lengthy troubleshooting
becomes the norm
Processing stalls, batches pile up &
SLA’s are missed
App support gets stuck in reactive
mode & planning is difficult

7. 3 Metrics to Ensure Optimal Processing
Through deep application insight

8. Critical Metrics to Monitor
Ensure Captiva Availability
3
Processing
Times
1 Server
Health
2
Processing
Volumes
8
Peak Captiva Availability &
Processing Throughput

9. Server Health Metrics
• Available Disk Space
• CPU Usage
• Memory Consumption
9

10. 1Server Health Metrics
10

11. System Usage Metrics
Understand all processing including:
• InputAccel Batch Level Count
• InputAccel Task Level Count
• InputAccel Email Inbox Count
• Input File Total Count
• Process Batch Create Count
• Process Batch Level Count
• IA Server Batch Load Count
11

12. 2System Usage Metrics
12

13. Processing Metrics
Understand turnaround times for
attended & unattended processing:
• Test batches older than …
• Data Access Layer Execution Time
• Data Access Layer Transaction
Request Rate
• Database Query Response Times
13

14. 3Processing Metrics
14

15. Thank You
Take a Product Tour:
http://reveillesoftware.com/product-tour/
15
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