An analysis of focus group feedback about automotive part supplier relationships. Key areas addressed include part brands, when they use different suppliers, decision matrix, as well as views on loyalty programs, sales people and advertising programs.
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Maximizing Value from the Supply Chain - Frost & Sullivan Speaks Candidly with U.S. Independent Automotive Repairers about Supplier Relationships
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Maximizing Value from the Supply Chain - Frost & Sullivan Speaks
Candidly with U.S. Independent Automotive Repairers about
Supplier Relationships
Published on June 2009
Report Summary
An analysis of focus group feedback about automotive part supplier relationships. Key areas addressed include part brands, when
they use different suppliers, decision matrix, as well as views on loyalty programs, sales people and advertising programs.
Table of Content
1 MAXIMIZING VALUE FROM THE SUPPLY CHAIN: FROST & SULLIVAN SPEAKS CANDIDLY WITH IRFS ABOUT SUPPLIER
RELATIONSHIPS Frost & Sullivan Speaks Candidly with IRFs about Supplier Relationships Powerpoint Table of Contents
Frost & Sullivan Speaks Candidly with IRFs about Supplier Relationships Transcripts Note to Reader and Introductions
Outside Sales People Disadvantages of Dealing with Outside Sales People Impact of Outside Sales People Expanded
Involvement of Outside Sales People Supplier Loyalty Programs Retail Channels Importance of Price Impact of Quality
Delivery Time and Warranty Single Greatest Influence on Choice of Retail Channels Marketing Suppliers' Products Supplier
Banner Programs Understanding the Impact and Frequency of Change for Banners Specific Part Suppliers Primary Part
Suppliers Most Important Services of Suppliers Parts from Auto Dealers and Mass Merchandisers Price versus Customer
Service Trade-off Online Parts Ordering Scheduled Parts Deliveries Prompt Payment Discounts What can Suppliers
Improve Does a New Supplier Meet Expectations Brand Quality Conclusion
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