1. Regina Ram
8248 Crichton Way Elk Grove, CA 95758
(916) 627-6174
ReginaRam90@yahoo.com
Objective
To obtain a challenging position in a high quality environment where my resourceful experience and academic skills will
contribute value to the organizational operations climate.
Skills:
 Customer Service
 Analyze and ran daily and monthly reports for
client
 Communication Skills
 Created policies and procedures standard work
 Analytical skills
 Trained new hires
 Team and individually oriented
 Analyzed and Created presentations forsupervisor
 55 + WPM typing
 Medical terminology/billing HCFA and UB92
 MS Word, Excel, PowerPoint, Outlook, and
Publisher proficient
Sutter Physician Services, Sacramento, CA May 2014- Present
Account Representative II
 Responsible for effective insurance follow up on accounts receivable management of outstanding claims.
 Received and distributed mail and claim files electronically, generating medical records, and appeals to corresponding
insurance carriers. Updated patient registration when needed.
 Conducted and generated reports for the day to day tasks and completion of each claims completed/unresolved claims and
reported to management with any issues orobstacles.
 Utilized Epic, Noridian, med assets,and various websites to analyze current claim status and push to collect payment.
Sutter Physician Services, Sacramento, CA February 2014- May 2014
Account Representative I
 Responsible to identify credit balances and initiate refund requests and corrections.
 Researching overpayments or duplicate payments by contacting insurance companies.
 Initiate payment posting; patient registration, and performing any necessary account changes.
 Performed extensive research with special projects on outstanding claims via Epic for possible resolution.
USCB America, Sacramento, CA February 2011- February 2014
Patient financial advocate
 Placed outbound calls to insurance companies to verify patient eligibility and insurance benefits.
 Following up on insurance claims and benefits via provider phone line, internet websites, and MSPQ.
 Received and placed inbound and outbound telephone calls to patient’s for follow up or to request additional
documentation to speed the process oftheir claims as well as provide assistance with their bills.
 Assisted management with various reports,data spreadsheets,and monthly day to day revenue data reports that were
presented to the client.
 Assisted supervisorwith new hire training and coaching.
 Processed incoming phone payment transactions.
 Performed quality audit on outgoing patient correspondence to ensure all HIPPA and Compliance policies were followed.
 Performed data entry on incoming correspondence and daily logs.
 Accurately documented all information pertaining to client’s account utilizing PC based applications such as Epic,
Microsoft office, DeliverEx, Meditech, Passport,and multiple databases.

2. Best Buy, Elk Grove, CA November 2010- January 2011
Cashier
 Greet guests,ring up purchases,scan coupons,highlight sales and special discounts.
 Responsible to pitch Best Buy rewards programs, and answer questions about products,services,and merchandise.
 Conducted work related games with management to increase revenue sales
 restock supplies & merchandise
 Assisted in training with new hires
 Maintaining organization and inventory control.
Education:
Consumes River College, Sacramento, CA General Education, 2009
DeVry University, Elk Grove, CA - Associate ofScience, Accounting-Honors Recipient 2016
References Available Upon Request